Pentax Repair Facilities (Wordwide listing)

**jbinpg** · 03-24-2018, 11:16 AM - **1 Like**

Sun Camera is the sole Ricoh/Pentax repair facility in Canada. My K-1is in there now for sensor replacement. Currently running 2-3 week turnaround.

james_saltwood · 05-29-2018, 04:28 AM

Spain & Portugal: Reflecta

**pentageek** · 05-29-2018, 01:31 PM

Poland: upgrade service is provided by Rüdiger Maerz GmbH, Hamburg, not Foto Naprawa (at least Ricoh Poland says so).

vladar · 07-14-2018, 03:23 AM

In Israel there is no upgrade of the camera. Please let me know if you can upgrade in Israel.

sylvainp · 07-23-2018, 09:06 PM

Originally posted by jbinpg

Sun Camera is the sole Ricoh/Pentax repair facility in Canada. My K-1is in there now for sensor replacement. Currently running 2-3 week turnaround.

I'm thinking of sensing my K1 limited for upgrade but I have a hard time having proper answer to my questions from the people at sun camera.

I send them very simple list questions and get confusing answer to only one of the questions.

My first questions was about the price and if the shipping for the return was included and they answered me to send the camera so they will then see ...

I also asked if something else was included in the service and what was the warranty and didn't get any answer to that.

In my second email I asked if it was posing a problem that my pentax K1 is the limited edition and they answered that only the K1 can be upgraded in this program. This doesn't answer my question at all and make me wonder if they know what is the limited edition K1.

So I don't have much confidence sending them my camera when basic communication doesn't seems to be their forte. At the same time I don't have other option if I wan't to upgrade my K1 since pentax decided to make them the only dealer authorized to do the work.

My camera is 6 months old and works perfectly and while I would benefit from the improve AF performance in tracking I hate sending my precision gears to place I don't trust.

have you received your camera since and what is your experience with sun camera after having to deal with them ?

Adam · 07-23-2018, 10:05 PM

Originally posted by sylvainp

I'm thinking of sensing my K1 limited for upgrade but I have a hard time having proper answer to my questions from the people at sun camera.

I send them very simple list questions and get confusing answer to only one of the questions.

My first questions was about the price and if the shipping for the return was included and they answered me to send the camera so they will then see ...

I also asked if something else was included in the service and what was the warranty and didn't get any answer to that.

In my second email I asked if it was posing a problem that my pentax K1 is the limited edition and they answered that only the K1 can be upgraded in this program. This doesn't answer my question at all and make me wonder if they know what is the limited edition K1.

So I don't have much confidence sending them my camera when basic communication doesn't seems to be their forte. At the same time I don't have other option if I wan't to upgrade my K1 since pentax decided to make them the only dealer authorized to do the work.

My camera is 6 months old and works perfectly and while I would benefit from the improve AF performance in tracking I hate sending my precision gears to place I don't trust.

have you received your camera since and what is your experience with sun camera after having to deal with them ?

I'll let others chime in on Sun Camera specifically (and feel free to start a new thread if you'd like), but AFAIK here are the answers to your questions:

-the repair cost is 690 CAD
-return shipping is included, outbound shipping is your responsibility

-no other service can be performed simultaneously
-the silver K-1 is eligible
-there is a 6-month warranty on the upgrade service in most locations (note: this only applies to the main board and any damage that may have been a result of the service)

Reed · 11-09-2018, 02:30 AM

Actually for Poland, there is only one local service centre available and that is "Opto-technika" in Warsaw Naprawa I Serwis Cyfrowych Aparatów Fotograficznych, Obiektywów, Kamer Video. FotoNaprawa in Łódź is not authorized by Rioch and deals mostly with analog cameras as I'm aware.

k1man · 11-09-2018, 02:38 AM

thanks for this, just rechecked not Thailand never mind if things go bad i will make a plan, thanks ian

**jhaji** · 11-12-2018, 04:47 PM

In India - Authorized Camera Service Centre | Ricoh India

And if you want a bit more info - K Prabhakar Group - Camera Repair Specialist - Mumbai

I have had some repairs done there while in India. Cheaper II upgrade for the K-1 (& they may still be doing it).

**aslyfox** · 09-05-2019, 02:12 PM - **1 Like**

Originally posted by Adam

This forum will serve as a resource for obtaining information on Pentax repairs, both for current and vintage equipment.

We plan to maintain a list of repair shops and have dedicated threads for complaints/reviews in order to provide service providers with feedback.

during a recent trip to Tanzania, my HD Pentax-D FA 150-450mm F4.5-5.6 ED DC AW physically separated into two parts

upon my return to Topeka I took it to a local repair shop which pres589 had mentioned in a post to the forum:

Phototronic

119 NE US Highway 24
Topeka KS 66608

785 233 0231

he was able to repair it and at a cost of less than $300

he runs a one man shop opened only in the afternoon M-F and he is not, by his own admission, the world fastest

he advises you to keep calling him to check on the progress of the repair

he does Vintage to Digital Camera Repairs with free estimates [ he does not sell equipment ]

If you want to try him out, please call him first

*************** he is not a licensed Pentax repair shop *********************

Read more at: DFA 150-450mm needs repair - PentaxForums.com

**boriscleto** · 10-04-2019, 08:47 AM

Original LeZot's Camera Center should probably be added to the US list. They repair 6x7s, Spotmatics, and K1000s.

Pentax Service - Complete Camera Center

steephill · 10-04-2019, 12:14 PM

Official UK service now:-

John Pye Technical
39-40 Marchington Industrial Estate
Stubby Lane
Uttoxeter
ST14 8LP
Telephone: 01283 829053
Email: jptechadmin@johnpye.co.uk

Johnson Photopia ceased trading.

Adam · 10-04-2019, 06:13 PM

Thanks for the additions- I have now put them on the list

jschoonj · 10-07-2019, 01:01 PM

For analog camera’s in the BENELUX area I can recommend P.C. van den Haspel.
Retired repairman with very reasonable prices. Sent him my Spotmatic, LX and two lenses that have come back great.

Haspel Camera Service

**TER-OR** · 11-25-2019, 08:57 AM - **1 Like**

Used Gary's Camera service for a sensor cleaning.
Garry's Camera Repair

Worth the $60 I paid to clean my K3II. Replaced light seals, cleaned some sticky stuff (probably pollen) off the sensor and gave it a thorough once-over, cleaning mirror, viewfinder etc. Also cleaned the lens, the 18-135 which is my "bad-weather" lens, so probably fairly yucky.

Well worth the money, very good service and thorough report. He's close enough to me, I'll likely drop off the K5 and some lenses for a good cleaning.

07-23-2018, 10:05 PM	#111
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,608 Original Poster	Originally posted by sylvainp I'm thinking of sensing my K1 limited for upgrade but I have a hard time having proper answer to my questions from the people at sun camera. I send them very simple list questions and get confusing answer to only one of the questions. My first questions was about the price and if the shipping for the return was included and they answered me to send the camera so they will then see ... I also asked if something else was included in the service and what was the warranty and didn't get any answer to that. In my second email I asked if it was posing a problem that my pentax K1 is the limited edition and they answered that only the K1 can be upgraded in this program. This doesn't answer my question at all and make me wonder if they know what is the limited edition K1. So I don't have much confidence sending them my camera when basic communication doesn't seems to be their forte. At the same time I don't have other option if I wan't to upgrade my K1 since pentax decided to make them the only dealer authorized to do the work. My camera is 6 months old and works perfectly and while I would benefit from the improve AF performance in tracking I hate sending my precision gears to place I don't trust. have you received your camera since and what is your experience with sun camera after having to deal with them ? I'll let others chime in on Sun Camera specifically (and feel free to start a new thread if you'd like), but AFAIK here are the answers to your questions: -the repair cost is 690 CAD -return shipping is included, outbound shipping is your responsibility -no other service can be performed simultaneously -the silver K-1 is eligible -there is a 6-month warranty on the upgrade service in most locations (note: this only applies to the main board and any damage that may have been a result of the service) Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

10-04-2019, 06:13 PM	#118
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,608 Original Poster	Thanks for the additions- I have now put them on the list Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

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03-24-2018, 11:16 AM - 1 Like	#106
jbinpg Site Supporter Join Date: Mar 2008 Location: Prince George, BC Photos: Gallery \| Albums Posts: 3,546	Sun Camera is the sole Ricoh/Pentax repair facility in Canada. My K-1is in there now for sensor replacement. Currently running 2-3 week turnaround.

05-29-2018, 04:28 AM	#107
james_saltwood Junior Member Join Date: Oct 2016 Location: Castelo Branco Posts: 41	Spain & Portugal: Reflecta

05-29-2018, 01:31 PM	#108
pentageek Site Supporter Join Date: Jan 2016 Posts: 420	Poland: upgrade service is provided by Rüdiger Maerz GmbH, Hamburg, not Foto Naprawa (at least Ricoh Poland says so).

07-14-2018, 03:23 AM	#109
vladar New Member Join Date: Jul 2018 Posts: 1	In Israel there is no upgrade of the camera. Please let me know if you can upgrade in Israel.

07-23-2018, 09:06 PM	#110
sylvainp Junior Member Join Date: Jan 2018 Location: Montreal Canada Posts: 48	Originally posted by jbinpg Sun Camera is the sole Ricoh/Pentax repair facility in Canada. My K-1is in there now for sensor replacement. Currently running 2-3 week turnaround. I'm thinking of sensing my K1 limited for upgrade but I have a hard time having proper answer to my questions from the people at sun camera. I send them very simple list questions and get confusing answer to only one of the questions. My first questions was about the price and if the shipping for the return was included and they answered me to send the camera so they will then see ... I also asked if something else was included in the service and what was the warranty and didn't get any answer to that. In my second email I asked if it was posing a problem that my pentax K1 is the limited edition and they answered that only the K1 can be upgraded in this program. This doesn't answer my question at all and make me wonder if they know what is the limited edition K1. So I don't have much confidence sending them my camera when basic communication doesn't seems to be their forte. At the same time I don't have other option if I wan't to upgrade my K1 since pentax decided to make them the only dealer authorized to do the work. My camera is 6 months old and works perfectly and while I would benefit from the improve AF performance in tracking I hate sending my precision gears to place I don't trust. have you received your camera since and what is your experience with sun camera after having to deal with them ?

11-09-2018, 02:30 AM	#112
Reed Pentaxian Join Date: Mar 2015 Location: Warsaw Photos: Gallery Posts: 638	Actually for Poland, there is only one local service centre available and that is "Opto-technika" in Warsaw Naprawa I Serwis Cyfrowych Aparatów Fotograficznych, Obiektywów, Kamer Video. FotoNaprawa in Łódź is not authorized by Rioch and deals mostly with analog cameras as I'm aware.

11-09-2018, 02:38 AM	#113
k1man Veteran Member Join Date: Mar 2017 Location: Si Chiang Mai. Nong Khai Province Photos: Albums Posts: 358	thanks for this, just rechecked not Thailand never mind if things go bad i will make a plan, thanks ian

11-12-2018, 04:47 PM	#114
jhaji Site Supporter Join Date: Jul 2009 Posts: 1,141	In India - Authorized Camera Service Centre \| Ricoh India And if you want a bit more info - K Prabhakar Group - Camera Repair Specialist - Mumbai I have had some repairs done there while in India. Cheaper II upgrade for the K-1 (& they may still be doing it).

09-05-2019, 02:12 PM - 1 Like	#115
aslyfox Seeker of Knowledge Join Date: Aug 2016 Location: Topeka, Kansas Photos: Gallery \| Albums Posts: 24,583	Originally posted by Adam This forum will serve as a resource for obtaining information on Pentax repairs, both for current and vintage equipment. We plan to maintain a list of repair shops and have dedicated threads for complaints/reviews in order to provide service providers with feedback. during a recent trip to Tanzania, my HD Pentax-D FA 150-450mm F4.5-5.6 ED DC AW physically separated into two parts upon my return to Topeka I took it to a local repair shop which pres589 had mentioned in a post to the forum: Phototronic 119 NE US Highway 24 Topeka KS 66608 785 233 0231 he was able to repair it and at a cost of less than $300 he runs a one man shop opened only in the afternoon M-F and he is not, by his own admission, the world fastest he advises you to keep calling him to check on the progress of the repair he does Vintage to Digital Camera Repairs with free estimates [ he does not sell equipment ] If you want to try him out, please call him first ************* he is not a licensed Pentax repair shop ******************* Read more at: DFA 150-450mm needs repair - PentaxForums.com

10-04-2019, 08:47 AM	#116
boriscleto Loyal Site Supporter Join Date: Dec 2009 Location: North Syracuse, NY Photos: Gallery Posts: 16,477	Original LeZot's Camera Center should probably be added to the US list. They repair 6x7s, Spotmatics, and K1000s. Pentax Service - Complete Camera Center

10-04-2019, 12:14 PM	#117
steephill Pentaxian Join Date: Nov 2018 Photos: Albums Posts: 590	Official UK service now:- John Pye Technical 39-40 Marchington Industrial Estate Stubby Lane Uttoxeter ST14 8LP Telephone: 01283 829053 Email: jptechadmin@johnpye.co.uk Johnson Photopia ceased trading.

10-07-2019, 01:01 PM	#119
jschoonj Pentaxian Join Date: Mar 2017 Location: Leuven Posts: 621	For analog camera’s in the BENELUX area I can recommend P.C. van den Haspel. Retired repairman with very reasonable prices. Sent him my Spotmatic, LX and two lenses that have come back great. Haspel Camera Service

11-25-2019, 08:57 AM - 1 Like	#120
TER-OR Site Supporter Join Date: Apr 2009 Location: Dundee, IL Photos: Gallery \| Albums Posts: 6,699	Used Gary's Camera service for a sensor cleaning. Garry's Camera Repair Worth the $60 I paid to clean my K3II. Replaced light seals, cleaned some sticky stuff (probably pollen) off the sensor and gave it a thorough once-over, cleaning mirror, viewfinder etc. Also cleaned the lens, the 18-135 which is my "bad-weather" lens, so probably fairly yucky. Well worth the money, very good service and thorough report. He's close enough to me, I'll likely drop off the K5 and some lenses for a good cleaning.