Originally posted by ohmic314 I contacted my credit card and they told me I have a legitimate claim and I can file a chargeback. The only issue is that I can't use their online form and need to call the claim in because the original date of purchase was more than 90 days ago. In any case, they can and will help. This would be the fastest way for me to get a refund so I can purchase a new camera and get to shooting photos. I'm reluctant to go this route as I'm afraid it will take the money from the retailer and not impact Ricoh at all. I will wait a few days before going this route.
Repair service is generally ridiculous from what I read most often. I use Discovercard for most large purchases or those where I am concerned about warranties. They are fast and sure to remedy your problem, large or small. I've used them several times from tools to auto repairs. I do not have any sympathy for the retailer, part of their responsibility is to assure that the products they sell are covered with legitimate warranties executed in a timely manner.
Last Fall I had a problem with a set of gas logs bought from Home Depot. I had contacted the Mfg several times, all documented (Documentation is important!) and got nothing but the run around. One call to Discover and the parts came two days later via FedX.
No one wants to hurt Ricoh/Pentax, but we buy their products and help them. they should at least care enough to help us too.
The reason their unacceptable service is unacceptable....is that for too long, we have accepted it.
BTW- Parts from Europe or Japan can be here in as little as 24 hours. Sailing ships and the Pony Express are so yesterday!
Why are we still buying that story???
Regards!