Originally posted by ohmic314 If anyone has any tips on how to be the most vocal and make sure we're heard, I'd love to hear it.
You have nothing to be 'vocal' about. Yet. A couple weeks for shipping and then initial inspection and evaluation is reasonable. Waiting for parts? Nothing precision or anyone else can do until the parts become available. What was the date you mailed the camera to Precision?
If you want to be 'vocal' contact Ricoh direct, the 800 number is on your paperwork. Email also sometimes works but calling seems to be better.
If you want or need fast turnaround for repairs some brands have programs that allow for loaners and fast service, but that is an extra cost program. And you might also have to prove you are a professional photographer, not sure about that.
Pentax does have a 'pro' repair service for the 645z but not for any other camera at this time.
Personally I think your expectations are completely unrealistic. I am no fan of Precision and have said so both here and to Ricoh directly but in this case I do not think you have a complaint. Yet.