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Originally posted by FantasticMrFox Well, you are not going to get any of these.
What he said...
Sorry you are having this problem with your K-50. Last year about this time, I sent a close friend's K-50 to Precision for the same issue. There were some communication issues, but the turn-around time was only about three weeks total with most of the wait being due a lapse in getting authorization for the repair.
Originally posted by ohmic314 they sent me a notice saying the part needed is backordered and won't be available for a few more weeks.
Your answer is that they are waiting on parts.
The good news is that Ricoh has authorized your repair and the camera is in Precision's work queue. The bad news is that, depending on the part, the wait may be fairly short or fairly long. The issue of repair part inventory is not limited to Ricoh, but is the bane of the industry. Regional distributors are not generally inclined to maintain a large inventory of repair parts. "Shelvage" is an expense that seldom results in appreciable returns.
In regards to making demands of Ricoh in regards to warranty repair...Like it or not, unless you purchase a third-party insurance/warranty* you are at the mercy of the warranty terms and the relationship between Ricoh and Precision.
- Your warranty is for failure due to other than abuse or accidental damage
- Ricoh has the right to determine whether to repair or replace your camera
- Ricoh will determine where and what warranty service may be performed
- Ricoh is a customer of Precision in that they pay for the repairs done to your camera and have a contractual relationship with them for warranty fulfillment
- You are also a customer of Precision in that you own the camera
- Both you and Ricoh have an arm's-length relationship with Precision and Precision has no interest in alienating either of you
- Both you and Precision have an arms-length relationship with Ricoh and Ricoh has no interest in alienating either of you
In regards to doing a charge-back on your credit card:
- I am surprised that your card company suggested that remedy. Charge-back is used when there is an issue with the retail vendor or evidence of fraud.
- If you charge-back your original purchase, you are penalizing the store where you bought the camera and Ricoh gets off with no penalty
- A pattern of charge backs on your credit card may hurt your credit rating
In my opinion, it is unlikely that Ricoh will approve a replacement camera unless the parts wait is longer than 90 days or the cost to repair is greater than the cost to replace. If posts to this Web site are any indication, there has been a flurry of this particular failure in the last several weeks. Depletion of the parts inventory at Precision does not surprise me nor would depletion of parts at Ricoh N. America. If parts do not appear by the six week mark, you should contact both Ricoh and Precision again indicating the wait at that point is outside a reasonable time. (Industry standard is about 90 days, but that is not your concern.)
Steve
P.S. It unlikely that you would get traction in Small Claims court at this point in time. Your camera is in process for repair and both Ricoh and Precision have been responsive. If the time goes beyond 90 days and either entity becomes unresponsive, you may then have grounds for suit, but even then it is hard to say regarding the type of remedy the court might order.
* FWIW, most third-party warranties subrogate coverage to any existing factory warranty and only go into effect where that warranty does not cover.