I have been following the thread but did not reply for most of it because I did not have an update and thought I couldn't provide anything useful to the conversation. Today I do have some good news. Ricoh finally responded to my complaint to the BBB and have sent me a replacement camera! Tracking says it will take a week or so to get the camera, but that's a lot faster than the month that was expected to get the parts to repair the camera. (Let's not forget the repair times after getting parts, plus shipping time to send it back to me). Thanks to everyone for their good wishes to get my camera back quickly and all of your feedback on the situation. I'm looking forward to be able to take nice photos again, especially with spring coming up and all the flowers blooming.
I know everyone will have different opinions on what happened, but my personal main takeaways on the situation is: more than 1 month of warranty repair time for a common camera is not a reasonable time. If you are in no rush and willing to wait, then that would make it easier for Ricoh for you to do nothing. If you feel that it is too long for you, then you do have options to complain. Complaining directly to Ricoh may help or they may ignore it. Complaining to the BBB seemed to do the trick for me as they were very fast at responding to my issue and forwarding my request. Ricoh seemed to respond to them much more quickly than they did to me.
I did also complain to my state's consumer protection, which may or may not have been overkill. According to
Consumer reports, you should "
try complaining to the Better Business Bureau and to your state attorney general or consumer protection office." They seemed to be slow to me, but I think they want to get this information because "
Consumer complaints provide valuable information that our office uses to identify patterns of unfair or deceptive practices that may warrant enforcement of the Consumer Protection Act."
For all those other people who think I overstepped my bounds, I do want to point out that it is
federal law that a "
warrantor must as a minimum remedy such consumer product within a reasonable time". What's considered reasonable? I don't know. All I know is that my state's attorney general's office wrote to me this: "
The complaint you submitted to our office regarding Ricoh Imaging Americas was reviewed and determined to be appropriate for the informal complaint resolution services offered by our Consumer Resource Center."
Anyways, I really hope this information is helpful for people who are frustrated on long warranty repair times. I'll let you guys know when I get my camera and if anything new pops up. Thank you to you all!