Super Ultra Fast Warranty Repair at Precision!!

dcpropilot · 04-12-2016, 02:14 PM - **1 Like**

I sent my DA*55 1.4 for squeaking/slow/inaccurate focusing for repair under warranty. I can say I am very pleased so far with my first warranty and repair experience with Precision Camera. I shipped it from Vermont via USPS Priority on Saturday April 9. They received it later in the day yesterday (Monday, April 11), they replaced the SDM motor and it is now on its way back to me today (Tuesday April 12). I am scheduled to get the lens back tomorrow!

Last edited by dcpropilot; 04-12-2016 at 02:47 PM.

**PentAxt** · 04-12-2016, 02:25 PM

I had the same experience for sending in a used K-3 II that had the power-on glitch. They fixed the problem I acquired with the used camera bought from B&H and had the camera back out within a day.

Adam · 04-12-2016, 02:27 PM

Awesome!

**jatrax** · 04-12-2016, 02:33 PM

That is very good news!!

I mailed my 16-85 to them on March 31st. I have not heard a word since.......................

Outis · 04-12-2016, 05:51 PM

Probably wouldn't hurt to check in with them. They sat on my K-3 for months waiting for payment authorization.

stevebrot · 04-12-2016, 08:00 PM

Originally posted by Outis

Probably wouldn't hurt to check in with them. They sat on my K-3 for months waiting for payment authorization.

What he said...

Pentax can be slow about payment authorization. I would poke Precision and while you have them on the phone, ask who at Ricoh they talk with and poke them too.

Steve

godavari · 04-13-2016, 10:24 AM

This is good. Also, it is interesting that I had quite opposite experience and hopefully things improved since then. I had similar focusing/SDM problem with my DA* 16-50 and it was not fixed even after 3 rounds of repair. Wondering if I should give one more try.

**jatrax** · 04-13-2016, 11:56 AM

Originally posted by stevebrot

I would poke Precision and while you have them on the phone,

Called this morning but never got in touch with anyone. After awhile on hold the machine kicked me out of the queue and just gave me the option of emailing them or leaving a voice message.

I did find that they opened a repair ticket using my phone number, so updates are available on the website. They opened the Ticket April 5th, day after a receipt, and it has been listed as "in repair" ever since. So the good news is they actually have my lens in their ticket system and it did not just go into a black hole. The bad news is, no progress since the 5th, but that is only a week really so I guess now I wait. But at least I can look on the website and know my lens is in a little plastic tray someplace waiting for somebody to work on it.

**sureshgvv** · 04-13-2016, 12:57 PM

Had the same experience with my 18-135 lens repair.Was repaired in just a day...

04-12-2016, 02:14 PM - 1 Like	#1
dcpropilot Veteran Member Join Date: Mar 2010 Location: Vermont Photos: Gallery \| Albums Posts: 941	Super Ultra Fast Warranty Repair at Precision!! I sent my DA55 1.4 for squeaking/slow/inaccurate focusing for repair under warranty. I can say I am very pleased so far with my first warranty and repair experience with Precision Camera. I shipped it from Vermont via USPS Priority on Saturday April 9. They received it later in the day yesterday (Monday, April 11), they replaced the SDM motor and it is now on its way back to me today (Tuesday April 12). I am scheduled to get the lens back tomorrow! Last edited by dcpropilot; 04-12-2016 at 02:47 PM.*

04-12-2016, 02:27 PM	#3
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04-12-2016, 02:25 PM	#2
PentAxt Site Supporter Join Date: Feb 2013 Location: Bay Area/Peninsula, CA Photos: Gallery Posts: 99	I had the same experience for sending in a used K-3 II that had the power-on glitch. They fixed the problem I acquired with the used camera bought from B&H and had the camera back out within a day.

04-12-2016, 02:33 PM	#4
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	That is very good news!! I mailed my 16-85 to them on March 31st. I have not heard a word since.......................

04-12-2016, 05:51 PM	#5
Outis Veteran Member Join Date: Apr 2014 Location: Cambridge, MA Posts: 935	Probably wouldn't hurt to check in with them. They sat on my K-3 for months waiting for payment authorization.

04-12-2016, 08:00 PM	#6
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by Outis Probably wouldn't hurt to check in with them. They sat on my K-3 for months waiting for payment authorization. What he said... Pentax can be slow about payment authorization. I would poke Precision and while you have them on the phone, ask who at Ricoh they talk with and poke them too. Steve

04-13-2016, 10:24 AM	#7
godavari Senior Member Join Date: Mar 2011 Location: San Jose, CA Photos: Gallery \| Albums Posts: 230	This is good. Also, it is interesting that I had quite opposite experience and hopefully things improved since then. I had similar focusing/SDM problem with my DA* 16-50 and it was not fixed even after 3 rounds of repair. Wondering if I should give one more try.

04-13-2016, 11:56 AM	#8
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Originally posted by stevebrot I would poke Precision and while you have them on the phone, Called this morning but never got in touch with anyone. After awhile on hold the machine kicked me out of the queue and just gave me the option of emailing them or leaving a voice message. I did find that they opened a repair ticket using my phone number, so updates are available on the website. They opened the Ticket April 5th, day after a receipt, and it has been listed as "in repair" ever since. So the good news is they actually have my lens in their ticket system and it did not just go into a black hole. The bad news is, no progress since the 5th, but that is only a week really so I guess now I wait. But at least I can look on the website and know my lens is in a little plastic tray someplace waiting for somebody to work on it.

04-13-2016, 12:57 PM	#9
sureshgvv Site Supporter Join Date: Oct 2007 Location: Jacksonville, FL Photos: Gallery Posts: 1,115	Had the same experience with my 18-135 lens repair.Was repaired in just a day...