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04-25-2016, 01:05 PM   #1
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Join Date: Jun 2013
Location: Northern Virginia
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Returns to Adorama during a holiday period

Not sure what forum to post this question, but I shipped back a defective lens to Adorama last Saturday morning. The shipment tracker shows the package was delivered this morning. But I just read that Adorama (and B&H) are closed this week in observance of the Passover holiday. My questions are: (1) will my package be kept somewhere secure and safe, or is it sitting outside their delivery door?, and (2) should I assume that my return will not be processed until they reopen this Sunday?

Thanks for any help!

04-25-2016, 01:09 PM   #2
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I believe they still staff their warehouse to be able to receive deliveries. And yes, I'm sure they'll process the refund shortly after re-opening next Monday.

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04-25-2016, 01:10 PM   #3
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Thank you, Adam! Put my mind at ease about this.
04-25-2016, 09:47 PM   #4
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Join Date: Dec 2007
Location: New York
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Thank you Adam - all returns are indeed held securely until the warehouse returns to normal next Sunday evening. But as always, I am available for individual queries thru this week up until Thursday 12:00 midday, and on Sunday next.

04-26-2016, 11:42 AM   #5
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Thanks, Helen!

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