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08-08-2016, 06:01 PM - 1 Like   #31
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QuoteOriginally posted by victormeldrew Quote
Wow...I'd like to say that's good news, but frankly that's appalling. 2 months out of action, 2 months of warranty down the drain and it taking more abuse than you would ever have given it in use...after paying that sum of money for an product, I would be furious.
I am furious. My letter writing campaign isn't over yet.

08-08-2016, 09:07 PM   #32
mee
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Good for you. I tried to mail them a letter, but their time for me dried up completely after they sent me a new lens.. I don't really think it is any different from any other company (sadly) but once they feel they've resolved the issue, their sympathy and care to listen disappears completely. So it might be a bit tough to catch an ear now.. they work by numbers, once your issue has been 'resolved', it is on to the next number in the queue.
08-09-2016, 06:45 AM   #33
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I'm glad you are finally back up and running. This is a great lens. Pentax really needs to get a handle on warranty and repair service here in the US.
08-30-2016, 04:09 PM   #34
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I finally got mine back from the repair, a bit over 9 weeks.
The distributor apologised for the long time to repair, and added 90 days to my warranty.

Cheers,
Terry

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