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06-13-2016, 09:16 AM   #1
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Help! Looking for a reliable UK service company for Pentax K-r

Title says most of it; I have a K-r that needs the autofocus recalibrated. It back focuses so badly that the fine adjust in the menu can't compensate, so I'd like to get it properly set up. Has anyone found a reliable company that can perform such a service?

06-13-2016, 10:36 AM   #2
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This may be obvious and of no use at all but........

The cost of repairing your K-r might make buying a new or guaranteed used Pentax the easiest and most cost efficient option, somebody like SRS might even take your poorly K-r as part exchange (albeit for not much)? SRS are an excellent Pentax dealer and I've always found their advice to be helpful.

See: Used Pentax Digital Cameras | SRS Microsystems

See: PENTAX DSLR Cameras | SRS Microsystems

Best regards,

nick
06-13-2016, 10:41 AM   #3
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QuoteOriginally posted by Nickrs Quote
This may be obvious and of no use at all but........

The cost of repairing your K-r might make buying a new or guaranteed used Pentax the easiest and most cost efficient option, somebody like SRS might even take your poorly K-r as part exchange (albeit for not much)? SRS are an excellent Pentax dealer and I've always found their advice to be helpful.

See: Used Pentax Digital Cameras | SRS Microsystems

See: PENTAX DSLR Cameras | SRS Microsystems

Best regards,

nick
If a CLA (which is all that's needed, no parts are required) costs that much we're being ripped off. I'm hoping for a fair price for such work and if I can find it then I don't need a new camera or even a newer used one. My money is tight at the moment as I have a lot of other things I need to spend it on. I'm also earning less than usual because of illness and when you're freelance you don't get sick pay.
06-13-2016, 11:11 AM   #4
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I used Asahi Photo for repairs to my K5 last year. Although they were very slow to complete the work, since getting the camera back it has worked perfectly and the price was reasonable.

06-13-2016, 11:25 AM   #5
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Not sure if they do modern stuff, but Harrow Technical did a great job calibrating focus with a new focus screen on my 67ii - Pentax Camera Repair Specialists - Harrow Technical
06-13-2016, 01:22 PM   #6
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Yes harrow technical are excellent.

They have refurbished my pentax me and pentax m 20 f4 lens in the last 12 months.

They answer emails quickly.

Highly recommend them.
06-13-2016, 01:41 PM   #7
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Harrow technical have a great reputation but they no longer repair digital cameras, only film models. Seems strange to me, but that's what they told me when I phoned them. If my K-1000 needs attention they would be my first choice. I will contact Johnson's Photopia and Ashahi Photo, thanks for that suggestion Climber Sam. It looks as if there might be a few others, though I hate to try a company for repairs without people who have used them letting me know how they got on.

I've also discovered that Asahi Photo are close enough that I can drop the camera in myself, rather than having to post it. That makes a big difference to the speed of the exercise.

Last edited by Fire Angel; 06-13-2016 at 02:20 PM.
06-13-2016, 02:24 PM   #8
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Harrow Technical does a good job, but it is effectively one guy who works part-time - no shame in that as I did the same for several years - but don't expect a quick job.

I think the same can probably said for most of the small independents including Asahi Photo which repaired my MX-5N a few years ago.

These guys don't have access to the latest technology and they do their best.

OTOH, the official UK Pentax repairer, Johnsons Photophia, don't work very quickly either and they are NOT cheap (over 200 to clean and recal, but not repair, my K-3 last year).

OTOH2, Sigma Imaging UK generally work a little quicker and are definitely comparatively cheaper in servicing their lenses where required (unless the parts required have to come from Japan).


Last edited by jeallen01; 06-13-2016 at 02:32 PM.
06-13-2016, 03:22 PM   #9
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QuoteOriginally posted by Fire Angel Quote
If a CLA (which is all that's needed, no parts are required) costs that much we're being ripped off. I'm hoping for a fair price for such work and if I can find it then I don't need a new camera or even a newer used one. My money is tight at the moment as I have a lot of other things I need to spend it on. I'm also earning less than usual because of illness and when you're freelance you don't get sick pay.
As I said, no use at all. :-)

I suppose it's because I live in the "Green Desert" and don't have something like a proper camera shop within thirty miles that I tend to attempt repairs myself, the most I've done so far is change the focussing screen, clean the sensor and stuff like that (on my K3 too), I have even bought a scrap K-x to practice on. Youtube is a wonderful resource for taking something apart and repairing it.

Just as an aside, has anybody noticed that the price of secondhand Pentax DSLRs is on the rise or is it my imagination? I bought my daughter a brand new K50 (no lens) over the internet last year for 230 incl p&p, I can't find even find a SH K50 that cheap now.

Best of luck with your K-r Fire Angel and I hope you get better soon.
06-14-2016, 04:20 AM   #10
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QuoteOriginally posted by jeallen01 Quote
OTOH, the official UK Pentax repairer, Johnsons Photophia, don't work very quickly either and they are NOT cheap (over 200 to clean and recal, but not repair, my K-3 last year).
That price, 200 for a CLA, is exactly what I meant when I said a rip-off price. Naturally this is my personal opinion, not a statement of fact, but charging that much for so little work is a bit of an outrage. For an experienced technician that's well under an hour's work, possibly less than half an hour. If they all want that sort of money I'll have to either use the camera as it is using manual focus only or risk trying to fix it myself.

I really hope somebody's more reasonable.
06-14-2016, 05:11 AM   #11
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QuoteOriginally posted by Fire Angel Quote
That price, 200 for a CLA, is exactly what I meant when I said a rip-off price. Naturally this is my personal opinion, not a statement of fact, but charging that much for so little work is a bit of an outrage. For an experienced technician that's well under an hour's work, possibly less than half an hour. If they all want that sort of money I'll have to either use the camera as it is using manual focus only or risk trying to fix it myself.

I really hope somebody's more reasonable.
For an older camera I'd do the research and seriously consider having a go myself, especially if I was time rich/funds poor. The problem with getting stuff repaired these days is that stuff, any stuff, is designed with production not maintenance in mind, Apple are the worst for this.

See:

Best of luck.

Nick
06-15-2016, 07:31 AM   #12
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Well a big thanks to the forum member bootcoder! I was given the information I needed to put my K-r into debug mode, and from the menus I was able to properly calibrate the autofocus system myself. It was two minutes work to get it pretty close and I then spent a little more time tweaking to get it spot on. No money spent, just about twenty minutes in total with a calibration chart. Oh, and that's twenty minutes even though I'd never done it before, I'm sure it won't take that long if I have to do it again because I will know where the menu options are. Debug mode is scary, it's obvious from looking at some of the menu options that you could make a serious mess of your camera, so I was very cautious. If there is a next time I'll be less hesitant but just as careful.
06-15-2016, 11:04 AM   #13
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QuoteOriginally posted by Fire Angel Quote
Well a big thanks to the forum member bootcoder! I was given the information I needed to put my K-r into debug mode, and from the menus I was able to properly calibrate the autofocus system myself. It was two minutes work to get it pretty close and I then spent a little more time tweaking to get it spot on. No money spent, just about twenty minutes in total with a calibration chart. Oh, and that's twenty minutes even though I'd never done it before, I'm sure it won't take that long if I have to do it again because I will know where the menu options are. Debug mode is scary, it's obvious from looking at some of the menu options that you could make a serious mess of your camera, so I was very cautious. If there is a next time I'll be less hesitant but just as careful.
Well done! You must be chuffed, I love it when you can find that you can do something yourself, I was chuffed to bits when I cleaned the sensor on my K3 without having to send it off. I now know not to panic, do some research and to ask for help on the forum. There was a saying that I picked up in a different life "time in reconnaissance is never wasted".
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