Originally posted by mee The bigger question, I have, is why are you always such a skeptic of anything even remotely negative about Pentax support on these forums? Things don't improve until we admit the truth. And the truth is Pentax support in the US stinks horribly.
I often do so for posts that make claims such as something
always being the case when evidence is to the contrary. I am more likely to do so when the comment is off-topic and in the form of a rant. Doing so is marginally more useful than to simply boriscleto
TM without giving the user a chance to redeem themselves by explaining, but still worth it. My experience has been that very few people are
always off-base or systematically worth ignoring.
You may be surprised, but now that you give a few details, I do remember posts from last year regarding a 2015 eBay K-r purchase that gave you reason to believe that defective stuff from the Pentax warehouse (reportedly closed not too long before) was making its way onto eBay. I looked this evening, but could not find more than the isolated comment here and there, but I do remember.
For what its worth, I have frequently expressed my dismay regarding the disconnect between Pentax customer service and the repair service at Precision and am a strong proponent of Pentax setting up its own U.S. repair facility and working (once again) with local repair shops as a system of authorized warranty service and repair shops. Qualifying the need for repair or replacement need not funnel through the receiving dock at Precision and neither should repairs that don't require specialized instrumentation.
Edit: I should probably qualify that I have consistently gotten timely and useful response from Ricoh/Pentax customer service and have had no personal issues with Pentax cameras/lenses/accessories with the exception of a K-50 purchased for a friend that suffered aperture control block failure a month out of warranty. I contacted customer service and was assured that Pentax would cover the repair and they did. I should probably also mention that I am appalled by the current state of product quality for interchangeable lens cameras industry wide, where as many as two in 26 boxes from a major maker (not Pentax) go back for repair or replacement.
Steve
Last edited by stevebrot; 08-11-2016 at 09:08 PM.