Metz - dropped and broken:(

tweet25 · 09-10-2016, 06:27 PM

Hi

I have tried to google this, but can't see to find what I am looking for; could be it is not possible. My Metx 50AF-1 flash never really tightened on my camera or trigger... it dropped, it doesn't work, I can hear something rattling around inside of it. Is there anywhere to repair the flash? Metz website is of no use to me. I can't even find a 'contact us' so that I can email them. thank you to anybody who can answer this.

Unregistered User 8 · 09-10-2016, 06:32 PM

Originally posted by tweet25

Metz - dropped and broken

Hi tweet25. Found this link for you, top right corner---- contact us.

Hope this helps.

They may know a Canadian contact.

Welcome to Metz.US

tweet25 · 09-10-2016, 08:04 PM

Originally posted by pjv

Hi tweet25. Found this link for you, top right corner---- contact us.

Hope this helps.

They may know a Canadian contact.

Welcome to Metz.US

thank you

---------- Post added 09-10-16 at 08:05 PM ----------

Originally posted by pjv

Hi tweet25. Found this link for you, top right corner---- contact us.

Hope this helps.

They may know a Canadian contact.

Welcome to Metz.US

doesn't want Canadians but I'll try thanks

RAART · 09-10-2016, 08:34 PM

The Canadian Metz products are serviced by Amplis Foto Inc. in Toronto, to be exact in Markham.

It is the same distributor/service as for Tamron products.

You can email them at service@amplis.com and on the Canadian Metz webpage just follow the instructions under warranty info...

I think that this will help you.

All the best.

Last edited by RAART; 09-10-2016 at 08:43 PM.

**jlstrawman** · 09-10-2016, 08:34 PM

Originally posted by tweet25

I can't even find a 'contact us' so that I can email them. thank you to anybody who can answer this.

Quick Google search came up with:

Metz Flash Canada TTL Flash for Canon, Nikon, Pentax, Sony, Olympus, Panasonic and FujiFilm

See bottom of this page for a contact email address.

tweet25 · 09-11-2016, 09:19 AM

thank you all very much for the info

as anybody ever had a flash repaired? or is it like TV's when they go, just garbage ?

tweet25 · 09-12-2016, 07:54 PM

well the email link for the Canadian site comes back as NOPE not a real email address ??? and no reply from the US site

RAART · 09-13-2016, 01:37 AM

I do not know where the problem is... I emailed them before and was working. There is another email address where you can email them: info@amplis.com

Go here and see all contact info: Contact Us - Amplis

BTW I provided you before with name of the service provider, in this case Amplis Foto Inc. and you should learn how to use web search... I do not mind posting again the link and you can call them even. I do not see where is the problem finding contact info...

tweet25 · 09-13-2016, 06:35 AM

Thanks I will try calling, links and contacts are good as long as they work.
Oh btw I know how to search, I was hoping to find somebody who had a broken flash repaired. Maybe a little bit of insight if it was even possible.

RAART · 09-13-2016, 06:47 AM

Originally posted by tweet25

Thanks I will try calling, links and contacts are good as long as they work.
Oh btw I know how to search, I was hoping to find somebody who had a broken flash repaired. Maybe a little bit of insight if it was even possible.

No problem at all, just was wondering why you did not google Amplis Foto Inc.
Anyway I think that you should read again the instructions on the Metz Canada webpage, especially this...

"There is no need to register for your warranty.

If you have a service claim, please return the product to the dealer from whom it was purchased.

To the Dealer: Please pack equipment carefully, insure it and ship it prepaid. Amplis will pay the return shipping. Also include customer invoice as proof of purchase as well as a detailed description of the problem."

---------- Post added 09-13-16 at 09:49 AM ----------

Unless you like to pay for the repair by yourself without involving warranty (2 years) claims.

tweet25 · 09-13-2016, 07:06 AM

Originally posted by RAART

No problem at all, just was wondering why you did not google Amplis Foto Inc.
Anyway I think that you should read again the instructions on the Metz Canada webpage, especially this...

"There is no need to register for your warranty.

If you have a service claim, please return the product to the dealer from whom it was purchased.

To the Dealer: Please pack equipment carefully, insure it and ship it prepaid. Amplis will pay the return shipping. Also include customer invoice as proof of purchase as well as a detailed description of the problem."

---------- Post added 09-13-16 at 09:49 AM ----------

Unless you like to pay for the repair by yourself without involving warranty (2 years) claims.

I read that about not registering for warranty. The flash is over 2 years old (just) and I dropped it. When my camera fell off the desk (thank you granddaughter) I paid pentax to repair it.
I will see where I can mail it in Canada and get a quote on repairs if possible. thanks have a great day!

RAART · 09-13-2016, 07:13 AM

It will be probably cheaper to get repair done somewhere in BC... Those volks at Amplis (been personaly there few times) are good and communicative but as long as you have to mail it there and get repair estimate then it will get expensive. On the other hand they have all OEM parts and for sure they can fix it... Also many times they have amazing discounts if you purchase something from them... currently they have 64 AF-1 for 460$ canadian. You just have to check their webpage regularly.

tweet25 · 09-13-2016, 06:27 PM

Originally posted by RAART

It will be probably cheaper to get repair done somewhere in BC... Those volks at Amplis (been personaly there few times) are good and communicative but as long as you have to mail it there and get repair estimate then it will get expensive. On the other hand they have all OEM parts and for sure they can fix it... Also many times they have amazing discounts if you purchase something from them... currently they have 64 AF-1 for 460$ canadian. You just have to check their webpage regularly.

I can't think of anywhere in BC, I live up north and I end up buying some Pentax stuff from London Drugs in Prince George of all places and that is still a 6 hour drive. I buy most stuff online, I think me and one other person in the neighbouring town shoot Pentax.. lol..

09-10-2016, 06:27 PM	#1
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236	Metz - dropped and broken:( Hi I have tried to google this, but can't see to find what I am looking for; could be it is not possible. My Metx 50AF-1 flash never really tightened on my camera or trigger... it dropped, it doesn't work, I can hear something rattling around inside of it. Is there anywhere to repair the flash? Metz website is of no use to me. I can't even find a 'contact us' so that I can email them. thank you to anybody who can answer this.

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09-10-2016, 06:32 PM	#2
Unregistered User 8 Closed Account Join Date: Mar 2015 Photos: Gallery Posts: 8,694	Originally posted by tweet25 Metz - dropped and broken Hi tweet25. Found this link for you, top right corner---- contact us. Hope this helps. They may know a Canadian contact. Welcome to Metz.US

09-10-2016, 08:04 PM	#3
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236 Original Poster	Originally posted by pjv Hi tweet25. Found this link for you, top right corner---- contact us. Hope this helps. They may know a Canadian contact. Welcome to Metz.US thank you ---------- Post added 09-10-16 at 08:05 PM ---------- Originally posted by pjv Hi tweet25. Found this link for you, top right corner---- contact us. Hope this helps. They may know a Canadian contact. Welcome to Metz.US doesn't want Canadians but I'll try thanks

09-10-2016, 08:34 PM	#4
RAART Veteran Member Join Date: Apr 2013 Location: Oakville, ON Photos: Gallery Posts: 1,095	The Canadian Metz products are serviced by Amplis Foto Inc. in Toronto, to be exact in Markham. It is the same distributor/service as for Tamron products. You can email them at service@amplis.com and on the Canadian Metz webpage just follow the instructions under warranty info... I think that this will help you. All the best. Last edited by RAART; 09-10-2016 at 08:43 PM.

09-10-2016, 08:34 PM	#5
jlstrawman Site Supporter Join Date: Feb 2010 Location: Midwest US Photos: Gallery Posts: 1,058	Originally posted by tweet25 I can't even find a 'contact us' so that I can email them. thank you to anybody who can answer this. Quick Google search came up with: Metz Flash Canada TTL Flash for Canon, Nikon, Pentax, Sony, Olympus, Panasonic and FujiFilm See bottom of this page for a contact email address.

09-11-2016, 09:19 AM	#6
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236 Original Poster	thank you all very much for the info as anybody ever had a flash repaired? or is it like TV's when they go, just garbage ?

09-12-2016, 07:54 PM	#7
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236 Original Poster	well the email link for the Canadian site comes back as NOPE not a real email address ??? and no reply from the US site

09-13-2016, 01:37 AM	#8
RAART Veteran Member Join Date: Apr 2013 Location: Oakville, ON Photos: Gallery Posts: 1,095	I do not know where the problem is... I emailed them before and was working. There is another email address where you can email them: info@amplis.com Go here and see all contact info: Contact Us - Amplis BTW I provided you before with name of the service provider, in this case Amplis Foto Inc. and you should learn how to use web search... I do not mind posting again the link and you can call them even. I do not see where is the problem finding contact info...

09-13-2016, 06:35 AM	#9
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236 Original Poster	Thanks I will try calling, links and contacts are good as long as they work. Oh btw I know how to search, I was hoping to find somebody who had a broken flash repaired. Maybe a little bit of insight if it was even possible.

09-13-2016, 06:47 AM	#10
RAART Veteran Member Join Date: Apr 2013 Location: Oakville, ON Photos: Gallery Posts: 1,095	Originally posted by tweet25 Thanks I will try calling, links and contacts are good as long as they work. Oh btw I know how to search, I was hoping to find somebody who had a broken flash repaired. Maybe a little bit of insight if it was even possible. No problem at all, just was wondering why you did not google Amplis Foto Inc. Anyway I think that you should read again the instructions on the Metz Canada webpage, especially this... "There is no need to register for your warranty. If you have a service claim, please return the product to the dealer from whom it was purchased. To the Dealer: Please pack equipment carefully, insure it and ship it prepaid. Amplis will pay the return shipping. Also include customer invoice as proof of purchase as well as a detailed description of the problem." ---------- Post added 09-13-16 at 09:49 AM ---------- Unless you like to pay for the repair by yourself without involving warranty (2 years) claims.

09-13-2016, 07:06 AM	#11
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236 Original Poster	Originally posted by RAART No problem at all, just was wondering why you did not google Amplis Foto Inc. Anyway I think that you should read again the instructions on the Metz Canada webpage, especially this... "There is no need to register for your warranty. If you have a service claim, please return the product to the dealer from whom it was purchased. To the Dealer: Please pack equipment carefully, insure it and ship it prepaid. Amplis will pay the return shipping. Also include customer invoice as proof of purchase as well as a detailed description of the problem." ---------- Post added 09-13-16 at 09:49 AM ---------- Unless you like to pay for the repair by yourself without involving warranty (2 years) claims. I read that about not registering for warranty. The flash is over 2 years old (just) and I dropped it. When my camera fell off the desk (thank you granddaughter) I paid pentax to repair it. I will see where I can mail it in Canada and get a quote on repairs if possible. thanks have a great day!

09-13-2016, 07:13 AM	#12
RAART Veteran Member Join Date: Apr 2013 Location: Oakville, ON Photos: Gallery Posts: 1,095	It will be probably cheaper to get repair done somewhere in BC... Those volks at Amplis (been personaly there few times) are good and communicative but as long as you have to mail it there and get repair estimate then it will get expensive. On the other hand they have all OEM parts and for sure they can fix it... Also many times they have amazing discounts if you purchase something from them... currently they have 64 AF-1 for 460$ canadian. You just have to check their webpage regularly.

09-13-2016, 06:27 PM	#13
tweet25 Senior Member Join Date: Dec 2011 Location: Northen BC Photos: Gallery Posts: 236 Original Poster	Originally posted by RAART It will be probably cheaper to get repair done somewhere in BC... Those volks at Amplis (been personaly there few times) are good and communicative but as long as you have to mail it there and get repair estimate then it will get expensive. On the other hand they have all OEM parts and for sure they can fix it... Also many times they have amazing discounts if you purchase something from them... currently they have 64 AF-1 for 460$ canadian. You just have to check their webpage regularly. I can't think of anywhere in BC, I live up north and I end up buying some Pentax stuff from London Drugs in Prince George of all places and that is still a 6 hour drive. I buy most stuff online, I think me and one other person in the neighbouring town shoot Pentax.. lol..