[stevebrot]

In my experience for 2 warranty repairs, Precision neither answers the phone nor returns emails. The only way to deal with them is through a form on their website, plus paper when you ship your lens.

Not my experience.


Steve

[VoiceOfReason]

I got a reply on it. They said the repair estimate is 306 dollars, but may be more, and they get to determine if it is warranty or not.

[stevebrot]

I got a reply on it. They said the repair estimate is 306 dollars, but may be more, and they get to determine if it is warranty or not.

The warranty confirmation is a pain and a common reason for long turn-around on warranty repairs. The sequence on goes something like this:

• You send item and warranty documentation to Precision
• They check the camera into their system and contact Ricoh/Pentax requesting warranty authorization.
• Everything gets put on hold until Ricoh/Pentax responds (waiting...waiting...waiting)
• Ricoh/Pentax responds either yea or nay
• If nay, you will be sent a firm estimate and work will proceed on your approval
• If yea, the repairs will be done or a replacement will be sent (no idea how this is determined)

The whole process is fairly loosely coupled with Ricoh/Pentax only being vaguely aware of the warranty work in process at Precision and Precision being generally unaware of any communication you might have had with Ricoh/Pentax regarding your item. Lovely, eh?


Steve

[VoiceOfReason]

I sent it in insured via priority mail. They said 5-7 days turnaround from when they get it. Cost 47.50 for shipping and postage. ouch.