Mine was, and still is a head scratcher. I had bought a new K-01 from Adorama on 1-30-2013. Not quite a year after that, the camera just bricked, never to power up again. At the time Pentax instructed me to send it in for warranty repair, to CHRS, as Precision was not yet the repair center, Until August of 2014, (According to Ricoh). So, I send it off in January 2014 for repair, and it disappears for 6 months.Then I get an email mid June 2014, stating that All the repairs, tooling and parts were being sent to Precision, as CHRS was no longer an authorized repair facility. So, more time passes. I reach out to Precision to inquire if they had my camera, never got a reply. Then 2 weeks into August 2014, a box shows up at my house, with my still dead camera in it. No paperwork or explanation of any kind. I made a few attempts to contact Ricoh / Pentax with no success. So the camera sits bricked on my shelf. i did try recently to re open this nightmare with Ricoh, with no results yet again.
The response: Good evening James,
Sorry, I was travelling last week.
I got your receipt. thank you.
As per our Director operation, Precision has been appointed as our repair center in August 2014 not in 2013.
Any dealing in 2013 has to be sorted out in 2013.
So with that said, unfortunately there is nothing much that we can do.
Very Sincerely,
Yuliana Kwok
Customer Service and Purchasing Manager NA
RICOH IMAGING AMERICAS CORPORATION
Cell: 416-882-0357
Fax: 905-286-5586
yuliana.kwok@ricoh-imaging.ca yuliana.kwok@us.ricoh-imaging.com
Way to take care of the customer....