What is your experience with Precision Camera Repair in Enfield, CT (Poll)

GuitarGuru76 · 10-27-2016, 01:50 PM

Originally posted by GuitarGuru76

Camera sent, and received by Precision today. Received repair tag info. States in for repair...Now more waiting. Betting on the no parts available for the K-01 line to follow. I hope Ricoh / Pentax has a stash of replacement cameras.

Weekly update. K-01 Received and in repair at Precision since the 19th. No other updates.

VoiceOfReason · 10-28-2016, 06:58 AM

Just got off the phone with someone from Ricoh who wanted to get some background on what happened and asked how I store my lenses and such. He said that the lens in in Japan right now and that he was working on it for me.

**UncleVanya** · 10-28-2016, 08:11 AM

Originally posted by VoiceOfReason

Just got off the phone with someone from Ricoh who wanted to get some background on what happened and asked how I store my lenses and such. He said that the lens in in Japan right now and that he was working on it for me.

I guess that's promising?

VoiceOfReason · 10-31-2016, 09:43 AM

Got a call from Mike at Ricoh today and there is an official request from them to process my repair under warranty and get it back to me ASAP!

**UncleVanya** · 10-31-2016, 12:37 PM

Originally posted by VoiceOfReason

Got a call from Mike at Ricoh today and there is an official request from them to process my repair under warranty and get it back to me ASAP!

Hopefully they will learn why it failed also. Glad this is getting resolved.

amoringello · 10-31-2016, 02:01 PM

Another option should be "Precision failed to even attempt to do the repair so many times, Ricoh had to take over the issue themselves."
I guess that falls under the last option... :-(

mee · 10-31-2016, 03:55 PM

Originally posted by amoringello

Another option should be "Precision failed to even attempt to do the repair so many times, Ricoh had to take over the issue themselves."
I guess that falls under the last option... :-(

Yes, that is where I put my vote for the same situation.

GuitarGuru76 · 11-01-2016, 07:49 PM

Originally posted by GuitarGuru76

Weekly update. K-01 Received and in repair at Precision since the 19th. No other updates.

Here we are now into November, and I am having that dejahvu feeling all over again. Just how it began back in 2013 when I originally shipped this K-01 away to be repaired under warranty. Precision has had it since the 18th of October. Calls and emails to them and Ricoh have fallen into the abyss once again. Tag status on Precision site unchanged since the 18th. WOW!

apfhex · 11-01-2016, 10:05 PM

They've had the lens I sent in (for SDM repair) since Sept. 22nd, marked as "in repair" but no contact from them. Sent a query VIA their online form, will see if the respond.

Update: They said it was sent to the factory with a turnaround time of 3-5 weeks.

asamimasa · 11-07-2016, 12:47 PM

Got my K-1 back from them on 10/3. Sent back by UPS as a high value item, requiring an adult signature. A large chunk of the time was supposedly waiting on parts from Japan for preemptively replacing the quick mode dial that supposedly fails on a fair number of these bodies. I'm happy that they performed a fix before it became an issue, but considering I was quoted about a week of turnaround time for what I sent it in for, I really would've appreciated being told that other repairs were being performed and it would result in a much longer repair time than originally estimated. I called multiple times, and after being told I would be contacted with an update within a day following a two week period of silence, it took me calling one more time for them to conveniently just have gotten a notification at that moment that it had gone in for quality control, which would take an entirely unpredictable amount of time that cannot be gauged on the scale of days, weeks, or months.

I'm still uncertain about the AF performance I sent it in for (AF module needed to be calibrated). I'm quite comfortable going through the microfocus adjust procedure from being on other systems, but this one still hasn't earned my confidence. Either that or the 50 2.8 D FA Macro, 50mm 1.8, and Sigma 35 are all being uncooperative.

At this point, I'm simply happy that it came back in time for a backpacking trip where I'll primarily be working on a tripod with manual lenses anyway.

amoringello · 11-07-2016, 02:49 PM

Originally posted by asamimasa

Got my K-1 back from them on 10/3.
...
At this point, I'm simply happy that it came back in time for a backpacking trip where I'll primarily be working on a tripod with manual lenses anyway.

Good to hear. But if it isn't right, I would suggest you contact Ricoh directly. They need to know about any continued dis-service being done by precision.
Ricoh also requires that an item be sent back for repair at least three times before they will think about doing anything further.
At the every least, Ricoh can authorize a shipping label so you won't have to pay for shipping... but you're potentially still without gear for several months while the red tape BS is running its course.

GuitarGuru76 · 11-07-2016, 07:44 PM

Originally posted by GuitarGuru76

Weekly update. K-01 Received and in repair at Precision since the 19th. No other updates.

So, I got the dreaded update from Precision today. Repair is on hold, waiting for parts.

Parts Ordered

BATMON · 11-08-2016, 05:44 PM

Got my update....parts from Japan to arrive in December.

Didn't expect 3 months.

BATMON · 11-16-2016, 10:30 AM

Originally posted by BATMON

Got my update....parts from Japan to arrive in December.

Didn't expect 3 months.

Arrived this week ahead of schedule.

**WPRESTO** · 11-16-2016, 11:02 AM

Just FYI: The AF on my DA 300 failed while on vacation. Wiped the contacts repeatedly, clicked AF to MF multiple times on camera and lens, got home and cleaned the contacts again - tried it on my K3 as well as the K1, NOTHING. Phoned Precision, and they are close enough for me to drive rather than shipping/mailing. Cost estimate: $360 minimum!! So the morning before I drove there, I put the lens on my K1 (camera and lens set to AF), half pressed the shutter button and rotated the focus collar simultaneously, and bingo, it started autofocusing !!!!!????? Tried it back and forth on K1 & K3, it seems to work perfectly. A misaligned contact? I'll never know, but if you have an AF problem with any non-screw drive Pentax, give it a try - what have you got to lose compared to gain? Question and complaint: how many Pentaxians have had issues with a non-screw AF lens? Has any Pentaxian experienced a failure with a screw-drive AF lens?

View Poll Results: What is your experience with Pentax authorized repair in Enfield CT?
Happy with repair performed, communication, and speed of service	14	25.45%
Happy with repair performed, service was lacking in communication	7	12.73%
Happy with repair performed, service was lacking in speed	3	5.45%
Happy with repair performed, service was lacking in speed AND communication	9	16.36%
Unhappy with repair performed, service speed and communication were good	2	3.64%
Unhappy with repair performed and communication, service speed good	1	1.82%
Unhappy with repair performed and service speed, communication good	3	5.45%
Unhappy with repair performed, service speed, and communication.	16	29.09%
Voters: 55. You may not vote on this poll

11-01-2016, 07:49 PM	#68
GuitarGuru76 Forum Member Join Date: Jan 2013 Location: Wisconsin Photos: Gallery \| Albums Posts: 95	Dejahvu Originally posted by GuitarGuru76 Weekly update. K-01 Received and in repair at Precision since the 19th. No other updates. Here we are now into November, and I am having that dejahvu feeling all over again. Just how it began back in 2013 when I originally shipped this K-01 away to be repaired under warranty. Precision has had it since the 18th of October. Calls and emails to them and Ricoh have fallen into the abyss once again. Tag status on Precision site unchanged since the 18th. WOW!

11-01-2016, 10:05 PM	#69
apfhex Senior Member Join Date: Feb 2013 Photos: Gallery Posts: 117	They've had the lens I sent in (for SDM repair) since Sept. 22nd, marked as "in repair" but no contact from them. Sent a query VIA their online form, will see if the respond. Update: They said it was sent to the factory with a turnaround time of 3-5 weeks. Last edited by apfhex; 11-03-2016 at 10:08 PM.

11-07-2016, 12:47 PM	#70
asamimasa Junior Member Join Date: Jun 2016 Posts: 34	Got my K-1 back from them on 10/3. Sent back by UPS as a high value item, requiring an adult signature. A large chunk of the time was supposedly waiting on parts from Japan for preemptively replacing the quick mode dial that supposedly fails on a fair number of these bodies. I'm happy that they performed a fix before it became an issue, but considering I was quoted about a week of turnaround time for what I sent it in for, I really would've appreciated being told that other repairs were being performed and it would result in a much longer repair time than originally estimated. I called multiple times, and after being told I would be contacted with an update within a day following a two week period of silence, it took me calling one more time for them to conveniently just have gotten a notification at that moment that it had gone in for quality control, which would take an entirely unpredictable amount of time that cannot be gauged on the scale of days, weeks, or months. I'm still uncertain about the AF performance I sent it in for (AF module needed to be calibrated). I'm quite comfortable going through the microfocus adjust procedure from being on other systems, but this one still hasn't earned my confidence. Either that or the 50 2.8 D FA Macro, 50mm 1.8, and Sigma 35 are all being uncooperative. At this point, I'm simply happy that it came back in time for a backpacking trip where I'll primarily be working on a tripod with manual lenses anyway. Attached Images Last edited by asamimasa; 11-07-2016 at 12:54 PM.

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10-27-2016, 01:50 PM	#61
GuitarGuru76 Forum Member Join Date: Jan 2013 Location: Wisconsin Photos: Gallery \| Albums Posts: 95	Originally posted by GuitarGuru76 Camera sent, and received by Precision today. Received repair tag info. States in for repair...Now more waiting. Betting on the no parts available for the K-01 line to follow. I hope Ricoh / Pentax has a stash of replacement cameras. Weekly update. K-01 Received and in repair at Precision since the 19th. No other updates.

10-28-2016, 06:58 AM	#62
VoiceOfReason Site Supporter Join Date: Jun 2010 Location: Mishawaka IN area Photos: Albums Posts: 6,124	Just got off the phone with someone from Ricoh who wanted to get some background on what happened and asked how I store my lenses and such. He said that the lens in in Japan right now and that he was working on it for me.

10-28-2016, 08:11 AM	#63
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,400	Originally posted by VoiceOfReason Just got off the phone with someone from Ricoh who wanted to get some background on what happened and asked how I store my lenses and such. He said that the lens in in Japan right now and that he was working on it for me. I guess that's promising?

10-31-2016, 09:43 AM	#64
VoiceOfReason Site Supporter Join Date: Jun 2010 Location: Mishawaka IN area Photos: Albums Posts: 6,124	Got a call from Mike at Ricoh today and there is an official request from them to process my repair under warranty and get it back to me ASAP!

10-31-2016, 12:37 PM	#65
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,400	Originally posted by VoiceOfReason Got a call from Mike at Ricoh today and there is an official request from them to process my repair under warranty and get it back to me ASAP! Hopefully they will learn why it failed also. Glad this is getting resolved.

10-31-2016, 02:01 PM	#66
amoringello Veteran Member Join Date: May 2008 Location: Virginia, USA Photos: Gallery Posts: 1,562	Another option should be "Precision failed to even attempt to do the repair so many times, Ricoh had to take over the issue themselves." I guess that falls under the last option... :-(

10-31-2016, 03:55 PM	#67
mee Veteran Member Join Date: May 2010 Posts: 7,403 Original Poster	Originally posted by amoringello Another option should be "Precision failed to even attempt to do the repair so many times, Ricoh had to take over the issue themselves." I guess that falls under the last option... :-( Yes, that is where I put my vote for the same situation.

11-07-2016, 02:49 PM	#71
amoringello Veteran Member Join Date: May 2008 Location: Virginia, USA Photos: Gallery Posts: 1,562	Originally posted by asamimasa Got my K-1 back from them on 10/3. ... At this point, I'm simply happy that it came back in time for a backpacking trip where I'll primarily be working on a tripod with manual lenses anyway. Good to hear. But if it isn't right, I would suggest you contact Ricoh directly. They need to know about any continued dis-service being done by precision. Ricoh also requires that an item be sent back for repair at least three times before they will think about doing anything further. At the every least, Ricoh can authorize a shipping label so you won't have to pay for shipping... but you're potentially still without gear for several months while the red tape BS is running its course.

11-07-2016, 07:44 PM	#72
GuitarGuru76 Forum Member Join Date: Jan 2013 Location: Wisconsin Photos: Gallery \| Albums Posts: 95	Originally posted by GuitarGuru76 Weekly update. K-01 Received and in repair at Precision since the 19th. No other updates. So, I got the dreaded update from Precision today. Repair is on hold, waiting for parts. Parts Ordered

11-08-2016, 05:44 PM	#73
BATMON Senior Member Join Date: Aug 2013 Posts: 207	Got my update....parts from Japan to arrive in December. Didn't expect 3 months.

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11-16-2016, 10:30 AM	#74
BATMON Senior Member Join Date: Aug 2013 Posts: 207	Originally posted by BATMON Got my update....parts from Japan to arrive in December. Didn't expect 3 months. Arrived this week ahead of schedule.

11-16-2016, 11:02 AM	#75
WPRESTO Loyal Site Supporter Join Date: Aug 2010 Location: Massachusetts Photos: Gallery \| Albums Posts: 59,104	Just FYI: The AF on my DA 300 failed while on vacation. Wiped the contacts repeatedly, clicked AF to MF multiple times on camera and lens, got home and cleaned the contacts again - tried it on my K3 as well as the K1, NOTHING. Phoned Precision, and they are close enough for me to drive rather than shipping/mailing. Cost estimate: $360 minimum!! So the morning before I drove there, I put the lens on my K1 (camera and lens set to AF), half pressed the shutter button and rotated the focus collar simultaneously, and bingo, it started autofocusing !!!!!????? Tried it back and forth on K1 & K3, it seems to work perfectly. A misaligned contact? I'll never know, but if you have an AF problem with any non-screw drive Pentax, give it a try - what have you got to lose compared to gain? Question and complaint: how many Pentaxians have had issues with a non-screw AF lens? Has any Pentaxian experienced a failure with a screw-drive AF lens?