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09-14-2016, 03:22 PM   #1
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Pentax K 1 shattered LCD Screen

My worst nightmare came true during Hurricane Newton here in the Baja. I lost my balance and my camera and I took a tumble...my camera getting the worst of it, striking the ground and shattering the LCD screen.

No where to get it fixed here in the Baja. I checked the Pentax/Ricoh website and was re-directed to "Precision Camera" which is listed as Ricohs official repair facility.

I was told to ship them the camera and that the minimum service charge is $300 some dollars, AND...they don't ship outside the USA, so to get it back I have to have it shipped to family in the US who will turn around and ship it to me.

Precision could not tell me how much it would cost to replace the LCD screen, just that they would have to "evaluate" the repair once they get the camera.

Does anyone know of any other options available to me?

Thanks,
Mike H.

09-14-2016, 03:54 PM - 1 Like   #2
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Hi Mike... so sorry to hear about your accident. At least *you're* OK - that's the main thing.

Looking at Ricoh Imaging, I see a service facility in Mexico - did you try this already?

If not, the details are as follows:

Fotomecanica Jeronimo Bolaños SA de C.V.
(55) 5635-3896 / 5635-3897
Calz. De las Aguilas # 901, Col. Amp. Las Aguilas Deleg. Alvaro Obregón C.P. 01759, México, D.F.
09-14-2016, 03:55 PM   #3
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That's terrible! No insurance?
09-14-2016, 03:55 PM   #4
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You could buy another camera. Sell the one you have as a "parts" camera on eBay. You may be surprised how much people pay for damaged cameras.

09-14-2016, 04:29 PM   #5
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QuoteOriginally posted by Wolfeye Quote
You could buy another camera. Sell the one you have as a "parts" camera on eBay. You may be surprised how much people pay for damaged cameras.
Great advice. I wouldn't be surprised if you got over $1000 USD for your broken K1.
09-14-2016, 05:00 PM   #6
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Meanwhile you could use a 5" HDMI field-monitor attached to the hotshoe?
09-14-2016, 05:38 PM   #7
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The screen is likely an off the shelf part. If you can id other camera models that use the same one, you might be able to find the proper part cheap on ebay and have a local tech install it. Also, do you actually see the liquid in the LCD moving around in the screen and obscuring the image? If not, it cold be just the protective screen, for which it should be pretty easy to find a substitute.
09-14-2016, 10:56 PM - 1 Like   #8
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While the screen could be "off the shelf" the thing that you touch on the outside of the camera is not. The outer part of the screen is most likely a Pentax proprietary part. If the K-1 is like the 645Z there is something that goes between the outer "glass" and the screen itself that eliminates air to glass surfaces to increase the contrast of the screen in bright light. Also the local repair guy may not be able to deal with the weather resistant seals properly.

09-15-2016, 12:37 AM - 1 Like   #9
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I would just bite the bullet and get it fixed by precision. A $300 repair for incidental damage to a $1800 camera isn't bad- and it's possible the actual cost will be lower. Too bad about the shipping, but it should only be minor overhead at the end of the day.

Adam
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09-15-2016, 04:47 AM - 2 Likes   #10
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It occurs to me that if the camera sustained enough 'Gs' to shatter the screen when it hit the ground, there might be other impact-related damage as well. I'm thinking especially about the sensor stabilization system. Or the mirror flip-up mechanism. If I was the camera tech evaluating the camera, I'd want to check out anything inside the camera that might be affected by shock force. It's probably why Precision quoted a $300 **MINIMUM** and said the camera needed to be evaluated. Sorry to be the bearer of potentially bad news, but it's better to be mentally prepared for the worst.
09-15-2016, 05:14 AM - 1 Like   #11
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QuoteOriginally posted by Adam Quote
I would just bite the bullet and get it fixed by precision. A $300 repair for incidental damage to a $1800 camera isn't bad- and it's possible the actual cost will be lower. Too bad about the shipping, but it should only be minor overhead at the end of the day.
From my experiences communicating with them, the quoted price is the base price and it can only go up from there. Still, 300, while rough, is not nearly as bad as paying 1800 for a new one.. which seems to be the only other option if you wanted the screen repaired.
09-15-2016, 05:46 AM   #12
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There's a place called "Centro de Servicio Pentax" in Mexico City, maybe he can help you. Bellow i place the link to the store in Facebook.

Good look with the repair.!!

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09-15-2016, 11:42 PM   #13
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QuoteOriginally posted by Adam Quote
I would just bite the bullet and get it fixed by precision. A $300 repair for incidental damage to a $1800 camera isn't bad- and it's possible the actual cost will be lower. Too bad about the shipping, but it should only be minor overhead at the end of the day.
Thank you to everyone for your good advice and insights. I have decided to "bite the bullet" and ship it to Precision. I agree with Adam and Apet-Sure and mee, better to get it completely evaluated for any "collateral" damage that may have occurred as a result of impact.
09-16-2016, 03:32 AM - 1 Like   #14
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Hope everything goes well for you. Once it's all sorted maybe including it on your household (or travel?) insurance would be a wise investment? Adding my whole kit (which is probably similar value to your 1 camera and lens) to my household insurance for loss/theft/accident added the equivalent of $10/yr to my existing policy. Standalone policies are pricey, but upgrading an existing policy is usually pretty cheap.
11-02-2016, 08:44 PM   #15
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QuoteOriginally posted by victormeldrew Quote
Hope everything goes well for you. Once it's all sorted maybe including it on your household (or travel?) insurance would be a wise investment? Adding my whole kit (which is probably similar value to your 1 camera and lens) to my household insurance for loss/theft/accident added the equivalent of $10/yr to my existing policy. Standalone policies are pricey, but upgrading an existing policy is usually pretty cheap.
Have you actually tried making claims on your policy yet? As I understand it, the downside of bundling with your household insurance is that if you do need to claim, your rates go up.
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