Originally posted by sborla Update: I was finally contacted by a customer service manager at Precision Camera yesterday. He informed me that my lens had been shipped to the Pentax factory in Japan. He also later provided me with a photo of the lens that was sent to him by the factory which depicts "the impact damage" the lens has incurred as well as their estimate for repairs (over $900). I am appalled!!! What happened to my lens? The original photo I posted shows the condition of the lens at the time I carefully packaged and shipped it insured to Precision Camera. At that time, the lens was in pristine cosmetic condition, the only issue being that it had fallen apart! Now I am being sent a photo showing a lens covered with scratches, bent metal pieces, etc., and am being accusing of having caused "impact damage" to it. I emailed Precision stating if it were in that condition at the time they received it, the box it was shipped it would surely have been damaged and they should have informed me so that a claim could have been made with the postal service. Having heard nothing, I am assuming the lens was in the same condition when they received it as it was when I shipped it. Someone, either at Precision Camera or Pentax factory has caused some serious damage to my lens! The original repair estimate was less than $400, and now it is nearly $1,000. Any suggestions?
yes
I would call them immediately after taking a big breath and demand to talk to a supervisor of the manager. be sure to get that person's full name
explain the situation. assume the conversation is being recorded and act accordingly
do not lose your temper or say anything stupid
tell them you can send them a copy of a photo of the lens as it was when you shipped it if you can
if you didn't take photos then, you have the one you posted to the forum
hopefully you have additional photos as well
the EXIF data bears the date of when the photo was taken
" Date Taken 2017-06-26 05:58 PM "
it shows the condition of the lens at that time look at the photo as zoomed as much as possible on your computer to see if there was damage you missed
do you have additional photos showing the all sides of the lens
is the damage they say is now on the lens on the same side of the lens shown in the photo you posted
see what they say about the situation then.
follow up the contact with a summary email setting out what you talked about and what you and the supervisor settled on.
offer to send copies of the photos via email ( if that will show the EXIF data ( on that I am not sure but I think the "magic" of digital is that it has the EXIF embedded automatically
good luck
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"
This is not intended as legal advice but rather as a suggestion on how to proceed. Should you need the advice of an attorney, consult one that is licensed to practice law in your area " ]