Point of contact at Ricoh/Pentax

dcpropilot · 08-02-2017, 05:01 PM

I've have the second SDM problem with my DA*55 1.4 in as many years. It was under warranty last year but not it's not. Anyone at Ricoh I can speak with about this? I can't be paying for a once a year SDM replacement plan at almost $300 a pop.

**jatrax** · 08-02-2017, 05:15 PM

Who was it serviced with? You need to go back to the service center, not RIcoh. If it was Precision then they should warranty the repair for 6 months I believe, even if it is now out of warranty.

dcpropilot · 08-02-2017, 05:17 PM

It was sent in under warranty in about 8 months since being purchased. The time since it was at Precision has lapsed.

**jatrax** · 08-02-2017, 06:24 PM

Ricoh Imaging contact form: Ricoh Contact Form for what it is worth. You might be better calling Precision and starting a ticket. If they don't give you any satisfaction then ask to escalate to RIcoh, they might have a contact we are not privy to.

Not a Number · 08-03-2017, 02:39 AM

Precision has a 90 day warranty.

**jatrax** · 08-03-2017, 12:00 PM

Originally posted by Not a Number

Precision has a 90 day warranty.

Thought it was 6 months but maybe that was KEH? Anyway if 90 days not going to help the OP in this case.

08-02-2017, 05:01 PM	#1
dcpropilot Veteran Member Join Date: Mar 2010 Location: Vermont Photos: Gallery \| Albums Posts: 928	Point of contact at Ricoh/Pentax I've have the second SDM problem with my DA*55 1.4 in as many years. It was under warranty last year but not it's not. Anyone at Ricoh I can speak with about this? I can't be paying for a once a year SDM replacement plan at almost $300 a pop.

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08-02-2017, 05:15 PM	#2
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Who was it serviced with? You need to go back to the service center, not RIcoh. If it was Precision then they should warranty the repair for 6 months I believe, even if it is now out of warranty.

08-02-2017, 05:17 PM	#3
dcpropilot Veteran Member Join Date: Mar 2010 Location: Vermont Photos: Gallery \| Albums Posts: 928 Original Poster	It was sent in under warranty in about 8 months since being purchased. The time since it was at Precision has lapsed.

08-02-2017, 06:24 PM	#4
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Ricoh Imaging contact form: Ricoh Contact Form for what it is worth. You might be better calling Precision and starting a ticket. If they don't give you any satisfaction then ask to escalate to RIcoh, they might have a contact we are not privy to.

08-03-2017, 02:39 AM	#5
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 9,301	Precision has a 90 day warranty.

08-03-2017, 12:00 PM	#6
jatrax Site Supporter Join Date: May 2010 Location: Washington Cascades Photos: Gallery \| Albums Posts: 12,991	Originally posted by Not a Number Precision has a 90 day warranty. Thought it was 6 months but maybe that was KEH? Anyway if 90 days not going to help the OP in this case.

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