Originally posted by pakinjapan Unless you want to call them, Social medias is the only way I can think of for now. You can send them a direct message with link to photos of your K-1 without post them directly on their FB front page. I can see Pentax Australia and Singapore has its feeback form page but I can not find one for Pentax US.
Hope they will care enough to reply you something, offer some solution rather than just ignor it when it comes to end user problem like this.
Me too.
In germany, we have only 2 places that take pentax repairs; one in hamburg and the other even farther north (i live in the southeast). They told me it would take 2 months to get this repaired. I have to say that i'm pretty surprised that it will take this long to replace some plastic casing and test that it is functional. the footprint here in germany is pretty light. i see a lot of compact systems from other brands
no word on cost, but i was planning to travel on holiday this year, and will have to make due with a replacement. Not saying that i can't get decent results without my K1, but nobody drops money on the flagship body, 4 DFA zooms, 4 primes, 2 flashes, a grip, and then likes them to collect dust. I was saving for the new 50, but that money will now go to repair the K1.
I chose to migrate to pentax (trading my FF canon gear & 3x zeiss primes at a loss) because of it's supposed ruggedness, and now i'm here. If the repair price is silly high, you guys may see some lenses (and perhaps a K1 for parts) for sale soon.