Originally posted by Dericali Shitty experience!
I wonder why they offered you the demo if they thought you had damaged the camera through moisture yourself. It's a bit half-assed.
Some thoughts about possible redress:
On the balance of probabilities, if there was water damage, I would say it's more likely that it happened during the 10 months it was in your care, rather than in the four month period while it was in their care before they discovered it. After all, they are a professional camera company... they have a procedure for ensuring moisture doesn't come into their cameras during shipping and storage. You are a consumer (this is just an objective view, don't take it personally).
I don't take anything personally. I'm open to all arguments, especially valid ones.
The demo offer looked more like a "we sh%it in our nest but won't admit" solution to me.
Now, even if the damage happened on my possession shouldn't they still test the camera for defects like faulty sealing?
As for their professionalism, their demo was obviously mistreated and had lots of dust (mirror area and on the focusing screen
plus hot shoe cover and sync socket plug missing).
The worst part is that when they returned my camera, it had debris on the focusing screen too!
Which was not there when I gave it to them (i never blow air through the mount for this exact reason and sensor self-cleaning
worked so well I never had to clean the sensor anyway for the time I had it).
If I will go legal the only way according to the law is me to sue the dealer who sold me the body (Egalaxy) and of course my claim
won't be just a camera body. It will be about legal expenses and loss of my time among others.
About the body getting humidity I also have the Pentax aftersales "It's not
likely" in writing. Not likely is not
a denial from their part.