The official K-1 to K-1 Mark II Upgrade Feedback Thread

**rechmbrs** · 06-15-2018, 08:42 AM

Originally posted by Mikesul

An update on my experience with the upgrade. I sent mine in last week to Precision after filling out their on line form and they notified my by phone of its receipt on June 7. Today I received an email from their Customer Experience Manager asking me not to send them the camera because they will not have parts until June 25. It was the standard email that they seem now to be sending to everyone who goes to their site. I did not receive the email before today and there was no indication on the site when I filled out the form. I did receive an order confirmation email and Web Order number as well as a PDF receipt which I included with the camera. I have asked them to return the camera and refund the fee. We will see. I debated long and hard about whether it was wise to send in my silver ltd edition. Wish I had debated longer.

On Jun 2, 2018 I posted this from Precision:

Quote:

The official K-1 to K-1 Mark II Upgrade Feedback Thread
Posted By rechmbrs Replies: 74
Views: 2,823
NOTICE of Pentax K-1 Upgrade Service - June 01, 2018:

We would like to take this opportunity to thank you for your interest of the Pentax K-1 Upgrade Service.

Unfortunately, due to the overwhelming response to the K-1 Upgrade service we have already exceeded our initial allotment. We are scheduled to receive our next allotment on June 25, 2018. Therefore, in order to comply with the estimated 7-10 business day turnaround time, we ask that you do not send in your cameras at this time. Please continue to fill in the upgrade request form and await further communication from Precision Camera before you ship any product. Please Note: All Upgrade requests will be handled in the order they are received.

We thank you for your understanding. If you have any questions, please do not hesitate to contact us.

Copied from Ricoh Imaging Americas Corporation - Service & Repair.

Sounds like Pentax has a good idea letting us upgrade rather than buying a new camera.

RONC

It is in this thread. There is no way for us to make "Stickies" or I would have.

It was and is on the front page of Precision's Ricoh page.

RONC

**Mikesul** · 06-15-2018, 09:00 AM

Originally posted by rechmbrs

On Jun 2, 2018 I posted this from Precision:

It is in this thread. There is no way for us to make "Stickies" or I would have.

It was and is on the front page of Precision's Ricoh page.

RONC

Sorry, but it was not apparent on their site when I set up the upgrade. They acknowledged the request for an upgrade in an email and sent a PDF receipt for the upgrade request. In any case they have agreed to return the camera. If they did not want cameras to be sent in they should have blocked that item on the repair request form. In any case, I should have my camera back soon.

**mskinner4** · 06-15-2018, 09:32 AM

There is a " Hiccup " in the Upgrade Program ( USA -- Precision Camera ). The function affected is the Wi-Fi. Precision Camera is taking care of this...A Quality Enterprise ! -- I just send my camera back to Enfiled, Connecticut. They also sent me for free the UPS Two Day Air Mailing label. to use. I just had to wrap up and pad my camera in a shipping box ( Bubble Wrap ).. Since I am hardly a " Perfect Person " I am not complaining and I am a very happy Customer with the upgrade and how everything has been handled. I think that they we have a great camera in Pentax and a great company in Precision Camera.

Not a Number · 06-15-2018, 10:24 AM

Originally posted by Mikesul

Sorry, but it was not apparent on their site when I set up the upgrade. They acknowledged the request for an upgrade in an email and sent a PDF receipt for the upgrade request. In any case they have agreed to return the camera. If they did not want cameras to be sent in they should have blocked that item on the repair request form. In any case, I should have my camera back soon.

It's a case of the right hand not knowing what the left hand is doing. While it may take just a few minutes to type in the actual changes to the website (Precision). It may actually take days or even weeks for the changes to get implemented Especially if Precision is farming out the website design and maintenance to a 3rd party.

Give Precision a little credit for at least trying to keep the turn-around time to 7-10 day.

It also shows that, barring shipping delays, Ricoh underestimated the demand for this upgrade.

BTW: The Japanese blog on the repair said something (via Google Translate) that the maximum conversions that could be done per day was three. Unclear if that was per technician or per center.

Rico · 06-15-2018, 10:35 AM

I was also sent the email about the WiFi update with the shipping label. Sent the body back today.

**mskinner4** · 06-20-2018, 02:28 PM - **1 Like**

Hi -

An Update On Step 2 in my K-1 Upgrade.

I will be receiving my upgraded K-1 tomorrow.. Step 2 ( Wi-Fi ) Adjustment ) has been completed.

The Turn Around was only one day at Precision Camera. The rest of the time was UPS Shipping times back and forth.

I think that we have a great enterprise in Precision Camera ..very professional and polite....and honest ! And a great camera in Pentax.

**Jacquot** · 06-23-2018, 09:58 AM

I got my camera back yesterday from Precision. I hope they did the wifi adjustment, no mention of it. The model logo was not changed even though noted in the paperwork, no big deal except if I want to sell it, but then I have the receipt. I was surprised that it had the base 1.0 firmware. No manual was included, but I download the digital version. I really want the dynamic PS for landscape shots while hiking, and look forward to seeing the results. Turn around was quick. They called me when they received it and I asked that they contact me before shipping as I might need to travel for a family matter. They did not call, but it worked out OK.

Not a Number · 06-23-2018, 11:33 AM - **1 Like**

Originally posted by Jacquot

The model logo was not changed even though noted in the paperwork, no big deal except if I want to sell it, but then I have the receipt.

I would call them up and ask them to send you the "II" badge. It's something you can replace on your own.

**Mikesul** · 06-25-2018, 06:57 PM

Have they started accepting upgrade orders again?

**lazarustx** · 06-25-2018, 09:19 PM

Originally posted by Mikesul

Have they started accepting upgrade orders again?

I haven't seen any new emails yet...

jcdoss · 06-26-2018, 11:46 AM

I just sent mine today, so I'll report back when i hear something.

**lazarustx** · 06-26-2018, 09:15 PM

Originally posted by jcdoss

I just sent mine today, so I'll report back when i hear something.

Sending mine in tomorrow...

**lazarustx** · 06-27-2018, 08:50 AM

Originally posted by Mikesul

Have they started accepting upgrade orders again?

I called and spoke with them. They were nice enough to inform me that I could send me camera in and it would be 7-10 days. They do have a new form they want you to send in, a disclaimer which she said folks aren't sending in and so it slows down the process. So give them a call, and make sure they give you all their instructions and docs they want. Good luck!

**henrikpedersen33** · 07-09-2018, 02:37 PM

I have upgraded my K1 to K1 Mark II.
Bought it in Copenhagen at Goecker and delivered it there for upgrade service. They sent it to the service center in Kungsör in Sweden, and it was returned for my pickup 4 weeks later.

The date is correct. The file counter seems to proceed where I left it.

Haven't tried it out yet. Only shot a couple of shots.
Follow up to come ...

**Mikesul** · 07-10-2018, 09:01 AM

Thanks for the update.

06-20-2018, 02:28 PM - 1 Like	#81
mskinner4 Loyal Site Supporter Join Date: Oct 2015 Posts: 69	K-1 Upgrade -- Step 2 -- Wi-Fi Adjustment Hi - An Update On Step 2 in my K-1 Upgrade. I will be receiving my upgraded K-1 tomorrow.. Step 2 ( Wi-Fi ) Adjustment ) has been completed. The Turn Around was only one day at Precision Camera. The rest of the time was UPS Shipping times back and forth. I think that we have a great enterprise in Precision Camera ..very professional and polite....and honest ! And a great camera in Pentax.

07-09-2018, 02:37 PM	#89
henrikpedersen33 Loyal Site Supporter Join Date: Jul 2016 Location: Roskilde, Denmark Photos: Gallery Posts: 2,624	I have upgraded my K1 to K1 Mark II. Bought it in Copenhagen at Goecker and delivered it there for upgrade service. They sent it to the service center in Kungsör in Sweden, and it was returned for my pickup 4 weeks later. The date is correct. The file counter seems to proceed where I left it. Haven't tried it out yet. Only shot a couple of shots. Follow up to come ... Last edited by henrikpedersen33; 07-09-2018 at 03:04 PM.

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06-15-2018, 08:42 AM	#76
rechmbrs Site Supporter Join Date: Jan 2007 Location: Conroe, TX USA Posts: 423	Originally posted by Mikesul An update on my experience with the upgrade. I sent mine in last week to Precision after filling out their on line form and they notified my by phone of its receipt on June 7. Today I received an email from their Customer Experience Manager asking me not to send them the camera because they will not have parts until June 25. It was the standard email that they seem now to be sending to everyone who goes to their site. I did not receive the email before today and there was no indication on the site when I filled out the form. I did receive an order confirmation email and Web Order number as well as a PDF receipt which I included with the camera. I have asked them to return the camera and refund the fee. We will see. I debated long and hard about whether it was wise to send in my silver ltd edition. Wish I had debated longer. On Jun 2, 2018 I posted this from Precision: Quote: The official K-1 to K-1 Mark II Upgrade Feedback Thread Posted By rechmbrs Replies: 74 Views: 2,823 NOTICE of Pentax K-1 Upgrade Service - June 01, 2018: We would like to take this opportunity to thank you for your interest of the Pentax K-1 Upgrade Service. Unfortunately, due to the overwhelming response to the K-1 Upgrade service we have already exceeded our initial allotment. We are scheduled to receive our next allotment on June 25, 2018. Therefore, in order to comply with the estimated 7-10 business day turnaround time, we ask that you do not send in your cameras at this time. Please continue to fill in the upgrade request form and await further communication from Precision Camera before you ship any product. Please Note: All Upgrade requests will be handled in the order they are received. We thank you for your understanding. If you have any questions, please do not hesitate to contact us. Copied from Ricoh Imaging Americas Corporation - Service & Repair. Sounds like Pentax has a good idea letting us upgrade rather than buying a new camera. RONC It is in this thread. There is no way for us to make "Stickies" or I would have. It was and is on the front page of Precision's Ricoh page. RONC

06-15-2018, 09:00 AM	#77
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Originally posted by rechmbrs On Jun 2, 2018 I posted this from Precision: It is in this thread. There is no way for us to make "Stickies" or I would have. It was and is on the front page of Precision's Ricoh page. RONC Sorry, but it was not apparent on their site when I set up the upgrade. They acknowledged the request for an upgrade in an email and sent a PDF receipt for the upgrade request. In any case they have agreed to return the camera. If they did not want cameras to be sent in they should have blocked that item on the repair request form. In any case, I should have my camera back soon.

06-15-2018, 09:32 AM	#78
mskinner4 Loyal Site Supporter Join Date: Oct 2015 Posts: 69	There is a " Hiccup " in the Upgrade Program ( USA -- Precision Camera ). The function affected is the Wi-Fi. Precision Camera is taking care of this...A Quality Enterprise ! -- I just send my camera back to Enfiled, Connecticut. They also sent me for free the UPS Two Day Air Mailing label. to use. I just had to wrap up and pad my camera in a shipping box ( Bubble Wrap ).. Since I am hardly a " Perfect Person " I am not complaining and I am a very happy Customer with the upgrade and how everything has been handled. I think that they we have a great camera in Pentax and a great company in Precision Camera.

06-15-2018, 10:24 AM	#79
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	Originally posted by Mikesul Sorry, but it was not apparent on their site when I set up the upgrade. They acknowledged the request for an upgrade in an email and sent a PDF receipt for the upgrade request. In any case they have agreed to return the camera. If they did not want cameras to be sent in they should have blocked that item on the repair request form. In any case, I should have my camera back soon. It's a case of the right hand not knowing what the left hand is doing. While it may take just a few minutes to type in the actual changes to the website (Precision). It may actually take days or even weeks for the changes to get implemented Especially if Precision is farming out the website design and maintenance to a 3rd party. Give Precision a little credit for at least trying to keep the turn-around time to 7-10 day. It also shows that, barring shipping delays, Ricoh underestimated the demand for this upgrade. BTW: The Japanese blog on the repair said something (via Google Translate) that the maximum conversions that could be done per day was three. Unclear if that was per technician or per center.

06-15-2018, 10:35 AM	#80
Rico Veteran Member Join Date: Mar 2007 Posts: 1,204	I was also sent the email about the WiFi update with the shipping label. Sent the body back today.

06-23-2018, 09:58 AM	#82
Jacquot Loyal Site Supporter Join Date: May 2008 Location: Sun City Center, FL Photos: Gallery Posts: 2,544	I got my camera back yesterday from Precision. I hope they did the wifi adjustment, no mention of it. The model logo was not changed even though noted in the paperwork, no big deal except if I want to sell it, but then I have the receipt. I was surprised that it had the base 1.0 firmware. No manual was included, but I download the digital version. I really want the dynamic PS for landscape shots while hiking, and look forward to seeing the results. Turn around was quick. They called me when they received it and I asked that they contact me before shipping as I might need to travel for a family matter. They did not call, but it worked out OK.

06-23-2018, 11:33 AM - 1 Like	#83
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	Originally posted by Jacquot The model logo was not changed even though noted in the paperwork, no big deal except if I want to sell it, but then I have the receipt. I would call them up and ask them to send you the "II" badge. It's something you can replace on your own.

06-25-2018, 06:57 PM	#84
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Have they started accepting upgrade orders again?

06-25-2018, 09:19 PM	#85
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209	Originally posted by Mikesul Have they started accepting upgrade orders again? I haven't seen any new emails yet...

06-26-2018, 11:46 AM	#86
jcdoss Pentaxian Join Date: Nov 2012 Location: Ingelheim am Rhein, Germany Photos: Gallery \| Albums Posts: 6,768	I just sent mine today, so I'll report back when i hear something.

06-26-2018, 09:15 PM	#87
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209	Originally posted by jcdoss I just sent mine today, so I'll report back when i hear something. Sending mine in tomorrow...

06-27-2018, 08:50 AM	#88
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209	Originally posted by Mikesul Have they started accepting upgrade orders again? I called and spoke with them. They were nice enough to inform me that I could send me camera in and it would be 7-10 days. They do have a new form they want you to send in, a disclaimer which she said folks aren't sending in and so it slows down the process. So give them a call, and make sure they give you all their instructions and docs they want. Good luck!

07-10-2018, 09:01 AM	#90
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Thanks for the update.