What to do with new defective K-1 ii

gavinhw · 06-26-2018, 11:50 PM

Hi

I just unboxed and played around a bit with my newly-acquired K-1 Mk II, only to find that the info bar at the bottom of the viewfinder is tilted. It’s not parallel with bottom edge of the screen.

I have two options and I don’t know which is better (either way, it means shipping the camera from Western Canada back to Ontario).

1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably.

2) Ship it to Ricoh Canada for repairs. I haven’t researched if I need to pay the shipping or not.
——-

As for going with option 2), I mounted my 31mm Limited and my D-FA 50mm macro on the body and they focused perfectly without resorting to micro-adjustments, so I know the current body probably won’t ever need to be sent to Ricoh for focus adjustments. However, I’m guessing this could take many weeks.

Going with option 1) means just a ten-day wait for a replacement, but I’ll be rolling the dice again.

Any advice appreciated.

What have your recent experiences with Ricoh Canada been like?

-Gavin

Not a Number · 06-26-2018, 11:57 PM

How odd. Do you have another camera or cell phone that you could take a picture of the screen and post it?

Adam · 06-27-2018, 12:25 AM - **1 Like**

Originally posted by gavinhw

1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably.

Depends on the retailer, but oftentimes if the product is defective, they cover return shipping.

Originally posted by gavinhw

2) Ship it to Ricoh Canada for repairs. I haven’t researched if I need to pay the shipping or not.

Most likely yes, you will have to pay the outbound shipping.

C_Jones · 06-27-2018, 08:29 AM - **1 Like**

I would agree with the return for exchange method, and that the seller paying the return shipping would seem fair.

normhead · 06-27-2018, 08:36 AM - **2 Likes**

Originally posted by gavinhw

1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably.

This is what I've always done with new product. I'd prefer to have equipment that hasn't needed repair before I even start using it.

Originally posted by gavinhw

I have two options and I don’t know which is better (either way, it means shipping the camera from Western Canada back to Ontario).

Quote:

either way, it means shipping the camera from Western Canada back to Ontario).

Those of us who live in Ontario ship things to Ontario all the time. It's a relatively painless process. I've had excellent service from Sun Camera, the Pentax repair centre, but if they need parts from Japan, you're going to wait 6 months. Is that something you want to take gamble with? I fit needs parts from japan, it doesn't matter that they have a couple technicians who have been doing this work for Pentax since the *ist and before Hoya , or that they are a nice company to deal with. It's out of their control. I'd contact the store and arrange a return, making sure they have a body to send you. Sending it to Sun could mean a long delay without the camera. If it's an Ontario company, they are probably just going to order another one from the Ricoh warehouse and ship it out to you. Let your retailer and Ricoh worry about what it takes for a repair and how long it might take.

gavinhw · 06-27-2018, 08:38 AM - **3 Likes**

Originally posted by Not a Number

How odd. Do you have another camera or cell phone that you could take a picture of the screen and post it?

Here’s a photo of the problem.

https://www.pentaxforums.com/forums/attachments/189-repairs-warranty-service/407474d1530113835-what-do-new-defective-k-1-ii-6b5a6fc1-03aa-42a6-b4d3-7bd8321cb95e.jpg

---------- Post added 06-27-2018 at 08:43 AM ----------

Great news. Just got off the phone with CameraCanada a few moments ago. Kudos to them. I will have a shipping label tomorrow. No shipping charge outbound or back in. They’re going to give me a new camera.

**Mikesul** · 06-27-2018, 08:56 AM - **1 Like**

Send it back to the retailer. Although it might seem a small thing, it shows lack of care in the assembly and QC of that camera so you should be given a new one without question.

Not a Number · 06-27-2018, 12:24 PM

Originally posted by gavinhw

Great news. Just got off the phone with CameraCanada a few moments ago. Kudos to them. I will have a shipping label tomorrow. No shipping charge outbound or back in. They’re going to give me a new camera.

Great news. Never hurts to ask (nicely). Don't really see the problem from the picture but doesn't really matter now.

JohnX · 06-27-2018, 01:03 PM

Just fyi OP, you don't need to send the camera in for AF adjustment unless it's seriously out of wack. It's a user adjustment.

neokind · 06-27-2018, 01:56 PM

Originally posted by gavinhw

Hi

I just unboxed and played around a bit with my newly-acquired K-1 Mk II, only to find that the info bar at the bottom of the viewfinder is tilted. It’s not parallel with bottom edge of the screen.

I have two options and I don’t know which is better (either way, it means shipping the camera from Western Canada back to Ontario).

1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably.

2) Ship it to Ricoh Canada for repairs. I haven’t researched if I need to pay the shipping or not.
——-

As for going with option 2), I mounted my 31mm Limited and my D-FA 50mm macro on the body and they focused perfectly without resorting to micro-adjustments, so I know the current body probably won’t ever need to be sent to Ricoh for focus adjustments. However, I’m guessing this could take many weeks.

Going with option 1) means just a ten-day wait for a replacement, but I’ll be rolling the dice again.

Any advice appreciated.

What have your recent experiences with Ricoh Canada been like?

-Gavin

For a defective unit return, I doubt that they would charge you return shipping.

Wheatfield · 06-27-2018, 04:06 PM - **1 Like**

Return and replace. You don't want the camera opened up this early in it's life.

**sergysergy** · 06-27-2018, 04:22 PM

Originally posted by Not a Number

Don't really see the problem from the picture but doesn't really matter now.

The right side of the rectangle is much closer to "400" than it is to "MF" or "80".

rawr · 06-27-2018, 04:52 PM

It is surprising to see [what looks like] a basic assembly flaw in a mature product line like that of the K-1. Someone bungled.

Even a quick peek through the viewfinder after final assembly in the factory should have caught this blunder.

It happens, but rarely. I remember my brand new K-5 came with a smear on the focusing screen, or maybe an internal lens in the viewfinder. Required a 300km return drive to the camera store to swap out the camera for another one. Annoying.

neokind · 06-27-2018, 04:54 PM - **1 Like**

Originally posted by sergysergy

The right side of the rectangle is much closer to "400" than it is to "MF" or "80".

That would definitely bug me.

regor · 06-27-2018, 06:21 PM

Originally posted by neokind

That would definitely bug me.

Ditto. Small things like that drive me nut.

06-26-2018, 11:50 PM	#1
gavinhw Senior Member Join Date: Oct 2007 Posts: 145	What to do with new defective K-1 ii Hi I just unboxed and played around a bit with my newly-acquired K-1 Mk II, only to find that the info bar at the bottom of the viewfinder is tilted. It’s not parallel with bottom edge of the screen. I have two options and I don’t know which is better (either way, it means shipping the camera from Western Canada back to Ontario). 1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably. 2) Ship it to Ricoh Canada for repairs. I haven’t researched if I need to pay the shipping or not. ——- As for going with option 2), I mounted my 31mm Limited and my D-FA 50mm macro on the body and they focused perfectly without resorting to micro-adjustments, so I know the current body probably won’t ever need to be sent to Ricoh for focus adjustments. However, I’m guessing this could take many weeks. Going with option 1) means just a ten-day wait for a replacement, but I’ll be rolling the dice again. Any advice appreciated. What have your recent experiences with Ricoh Canada been like? -Gavin

06-27-2018, 12:25 AM - 1 Like	#3
Adam Administrator Site Webmaster Join Date: Sep 2006 Location: Arizona Photos: Gallery \| Albums Posts: 51,608	Originally posted by gavinhw 1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably. Depends on the retailer, but oftentimes if the product is defective, they cover return shipping. Originally posted by gavinhw 2) Ship it to Ricoh Canada for repairs. I haven’t researched if I need to pay the shipping or not. Most likely yes, you will have to pay the outbound shipping. Adam PentaxForums.com Webmaster (Site Usage Guide \| Site Help \| My Photography) PentaxForums.com server and development costs are user-supported. You can help cover these costs by donating or purchasing one of our Pentax eBooks. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, KEH, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

06-27-2018, 08:36 AM - 2 Likes	#5
normhead Pentaxian Join Date: Jun 2007 Location: Near Algonquin Park Photos: Gallery \| Albums Posts: 40,451	Originally posted by gavinhw 1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably. This is what I've always done with new product. I'd prefer to have equipment that hasn't needed repair before I even start using it. Originally posted by gavinhw I have two options and I don’t know which is better (either way, it means shipping the camera from Western Canada back to Ontario). Quote: either way, it means shipping the camera from Western Canada back to Ontario). Those of us who live in Ontario ship things to Ontario all the time. It's a relatively painless process. I've had excellent service from Sun Camera, the Pentax repair centre, but if they need parts from Japan, you're going to wait 6 months. Is that something you want to take gamble with? I fit needs parts from japan, it doesn't matter that they have a couple technicians who have been doing this work for Pentax since the ist and before Hoya , or that they are a nice company to deal with. It's out of their control. I'd contact the store and arrange a return, making sure they have a body to send you. Sending it to Sun could mean a long delay without the camera. If it's an Ontario company, they are probably just going to order another one from the Ricoh warehouse and ship it out to you. Let your retailer and Ricoh worry about what it takes for a repair and how long it might take. Last edited by normhead; 06-28-2018 at 05:34 AM.*

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06-26-2018, 11:57 PM	#2
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	How odd. Do you have another camera or cell phone that you could take a picture of the screen and post it?

06-27-2018, 08:29 AM - 1 Like	#4
C_Jones Pentaxian Join Date: Sep 2012 Location: NY Photos: Gallery \| Albums Posts: 6,084	I would agree with the return for exchange method, and that the seller paying the return shipping would seem fair.

06-27-2018, 08:56 AM - 1 Like	#7
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	Send it back to the retailer. Although it might seem a small thing, it shows lack of care in the assembly and QC of that camera so you should be given a new one without question.

06-27-2018, 12:24 PM	#8
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	Originally posted by gavinhw Great news. Just got off the phone with CameraCanada a few moments ago. Kudos to them. I will have a shipping label tomorrow. No shipping charge outbound or back in. They’re going to give me a new camera. Great news. Never hurts to ask (nicely). Don't really see the problem from the picture but doesn't really matter now.

06-27-2018, 01:03 PM	#9
JohnX Pentaxian Join Date: Jul 2009 Location: London Posts: 1,116	Just fyi OP, you don't need to send the camera in for AF adjustment unless it's seriously out of wack. It's a user adjustment.

06-27-2018, 01:56 PM	#10
neokind Veteran Member Join Date: Mar 2010 Location: Sunny San Diego Posts: 336	Originally posted by gavinhw Hi I just unboxed and played around a bit with my newly-acquired K-1 Mk II, only to find that the info bar at the bottom of the viewfinder is tilted. It’s not parallel with bottom edge of the screen. I have two options and I don’t know which is better (either way, it means shipping the camera from Western Canada back to Ontario). 1) Send the K-1 back to the store for an exchange and pay for the shipping and insurance one way, presumably. 2) Ship it to Ricoh Canada for repairs. I haven’t researched if I need to pay the shipping or not. ——- As for going with option 2), I mounted my 31mm Limited and my D-FA 50mm macro on the body and they focused perfectly without resorting to micro-adjustments, so I know the current body probably won’t ever need to be sent to Ricoh for focus adjustments. However, I’m guessing this could take many weeks. Going with option 1) means just a ten-day wait for a replacement, but I’ll be rolling the dice again. Any advice appreciated. What have your recent experiences with Ricoh Canada been like? -Gavin For a defective unit return, I doubt that they would charge you return shipping.

06-27-2018, 04:06 PM - 1 Like	#11
Wheatfield Moderator Join Date: Apr 2008 Location: The wheatfields of Canada Posts: 15,987	Return and replace. You don't want the camera opened up this early in it's life.

06-27-2018, 04:22 PM	#12
sergysergy Site Supporter Join Date: Jan 2011 Photos: Gallery Posts: 5,175	Originally posted by Not a Number Don't really see the problem from the picture but doesn't really matter now. The right side of the rectangle is much closer to "400" than it is to "MF" or "80".

06-27-2018, 04:52 PM	#13
rawr Veteran Member Join Date: Jun 2009 Posts: 11,913	It is surprising to see [what looks like] a basic assembly flaw in a mature product line like that of the K-1. Someone bungled. Even a quick peek through the viewfinder after final assembly in the factory should have caught this blunder. It happens, but rarely. I remember my brand new K-5 came with a smear on the focusing screen, or maybe an internal lens in the viewfinder. Required a 300km return drive to the camera store to swap out the camera for another one. Annoying.

06-27-2018, 04:54 PM - 1 Like	#14
neokind Veteran Member Join Date: Mar 2010 Location: Sunny San Diego Posts: 336	Originally posted by sergysergy The right side of the rectangle is much closer to "400" than it is to "MF" or "80". That would definitely bug me.

06-27-2018, 06:21 PM	#15
regor Veteran Member Join Date: Jan 2009 Location: Victoria, BC Photos: Gallery \| Albums Posts: 356	Originally posted by neokind That would definitely bug me. Ditto. Small things like that drive me nut.