Precision Camera -- shout out!!

neal_grillot · 08-30-2018, 08:57 AM - **7 Likes**

I would like to give a shout out to Precision Camera.. I sent in my in warranty K-1 Mark II for a back focus issue.. It took a few days to get on the bench but then it was quickly addressed. My concern was that it does require a signature and with the upcoming Labor Day Holiday I was going to be away and did not want it sent back to the depot. They very kindly offered free overnight shipping so I could have it for the holiday trip.. wow. that is outstanding customer service.

GinaC · 08-30-2018, 09:12 AM - **1 Like**

Originally posted by neal_grillot

I would like to give a shout out to Precision Camera.. I sent in my in warranty K-1 Mark II for a back focus issue.. It took a few days to get on the bench but then it was quickly addressed. My concern was that it does require a signature and with the upcoming Labor Day Holiday I was going to be away and did not want it sent back to the depot. They very kindly offered free overnight shipping so I could have it for the holiday trip.. wow. that is outstanding customer service.

Thanks for this. It is always good to hear of outstanding customer service!

aaacb · 08-30-2018, 10:03 AM

My only interaction with precision has also been positive. Last year my camera's mode dial broke as I was planning to relocate. So I shipped it from the old address and they returned it to my new address, and round trip is was under two weeks.

C_Jones · 08-30-2018, 10:31 AM

They have also done an excellent job when I have dealt with them.

GinaC · 08-30-2018, 10:45 AM

Yay! I love this.

amstel78 · 08-30-2018, 11:32 AM

Originally posted by neal_grillot

I would like to give a shout out to Precision Camera.. I sent in my in warranty K-1 Mark II for a back focus issue.. It took a few days to get on the bench but then it was quickly addressed. My concern was that it does require a signature and with the upcoming Labor Day Holiday I was going to be away and did not want it sent back to the depot. They very kindly offered free overnight shipping so I could have it for the holiday trip.. wow. that is outstanding customer service.

That's great to hear. Hope they sorted everything out to your satisfaction!

**pentaxus** · 08-30-2018, 12:06 PM

I recently sent my 18-270 to have the front lens group replaced ( since you can't by it from Pentax or Tamron ) and it only took 2 weeks.

tomcook · 08-30-2018, 12:18 PM

Good to hear. I have had bad experiences, but they were years ago.

leekil · 08-30-2018, 12:24 PM

I've been waiting at least a month for parts to come in...

GinaC · 08-30-2018, 12:25 PM

Originally posted by leekil

I've been waiting at least a month for parts to come in...

Bummer. That's unfortunate.

rwhynacht · 10-11-2018, 01:58 PM

Amazingly quick service. The sd card on my K-70 was not locking in place. Precision Camera serviced it and shipped it out to me the very day they received it.

leekil · 10-11-2018, 11:43 PM

Originally posted by GinaC

Bummer. That's unfortunate.

More unfortunate is that they sent me back the wrong lens, and now I am waiting for them to send me my lens. It seems to be taking longer than it should.

**aslyfox** · 10-12-2018, 03:51 PM

my story can be found here:

D FA* 70-200mm repair information needed - PentaxForums.com

good news is that I have not had a problem working through their menu and talking to a real person ( 3 times ) at this number:

1 860 272 2100

unpleasant news: they are shipping my HD Pentax-D FA* 70-200mm F2.8 ED DC AW to the factory in Japan before giving me an estimate for repair costs

they tell me that I will not have to pay shipping from Japan only from Conn.

leekil · 10-13-2018, 09:35 PM - **1 Like**

Originally posted by aslyfox

unpleasant news: they are shipping my HD Pentax-D FA* 70-200mm F2.8 ED DC AW to the factory in Japan before giving me an estimate for repair costs

they tell me that I will not have to pay shipping from Japan only from Conn.

This is what happened with me. I don't know if they repair lenses in Connecticut, or only send them to Japan?

**aslyfox** · 10-18-2018, 04:10 AM

contacted Precision yesterday, ( 10/ 17/18 ) they haven't shipped my lens to Japan yet, they are checking on why

______________________________

contacted Precision again today, 10/22/18, despite requests for updates by customer service to the " people who know " no response to the requests are noted in my file, all they can tell me is that they will check again,

I am starting to change my opinion about them

08-30-2018, 08:57 AM - 7 Likes	#1
neal_grillot Forum Member Join Date: Dec 2011 Posts: 64	Precision Camera -- shout out!! I would like to give a shout out to Precision Camera.. I sent in my in warranty K-1 Mark II for a back focus issue.. It took a few days to get on the bench but then it was quickly addressed. My concern was that it does require a signature and with the upcoming Labor Day Holiday I was going to be away and did not want it sent back to the depot. They very kindly offered free overnight shipping so I could have it for the holiday trip.. wow. that is outstanding customer service.

10-18-2018, 04:10 AM	#15
aslyfox Seeker of Knowledge Join Date: Aug 2016 Location: Topeka, Kansas Photos: Gallery \| Albums Posts: 24,581	contacted Precision yesterday, ( 10/ 17/18 ) they haven't shipped my lens to Japan yet, they are checking on why ______________________________ contacted Precision again today, 10/22/18, despite requests for updates by customer service to the " people who know " no response to the requests are noted in my file, all they can tell me is that they will check again, I am starting to change my opinion about them Last edited by aslyfox; 10-22-2018 at 08:28 AM.

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08-30-2018, 09:12 AM - 1 Like	#2
GinaC Veteran Member Join Date: Dec 2015 Location: Brunswick, GA, USA Photos: Gallery Posts: 440	Originally posted by neal_grillot I would like to give a shout out to Precision Camera.. I sent in my in warranty K-1 Mark II for a back focus issue.. It took a few days to get on the bench but then it was quickly addressed. My concern was that it does require a signature and with the upcoming Labor Day Holiday I was going to be away and did not want it sent back to the depot. They very kindly offered free overnight shipping so I could have it for the holiday trip.. wow. that is outstanding customer service. Thanks for this. It is always good to hear of outstanding customer service!

08-30-2018, 10:03 AM	#3
aaacb Pentaxian Join Date: May 2016 Photos: Gallery Posts: 3,724	My only interaction with precision has also been positive. Last year my camera's mode dial broke as I was planning to relocate. So I shipped it from the old address and they returned it to my new address, and round trip is was under two weeks.

08-30-2018, 10:31 AM	#4
C_Jones Pentaxian Join Date: Sep 2012 Location: NY Photos: Gallery \| Albums Posts: 6,084	They have also done an excellent job when I have dealt with them.

08-30-2018, 10:45 AM	#5
GinaC Veteran Member Join Date: Dec 2015 Location: Brunswick, GA, USA Photos: Gallery Posts: 440	Yay! I love this.

08-30-2018, 11:32 AM	#6
amstel78 Senior Member Join Date: Aug 2018 Location: NEPA, NYC, and wherever work sends me... Photos: Albums Posts: 247	Originally posted by neal_grillot I would like to give a shout out to Precision Camera.. I sent in my in warranty K-1 Mark II for a back focus issue.. It took a few days to get on the bench but then it was quickly addressed. My concern was that it does require a signature and with the upcoming Labor Day Holiday I was going to be away and did not want it sent back to the depot. They very kindly offered free overnight shipping so I could have it for the holiday trip.. wow. that is outstanding customer service. That's great to hear. Hope they sorted everything out to your satisfaction!

08-30-2018, 12:06 PM	#7
pentaxus Site Supporter Join Date: Jun 2010 Location: Central Coast, CA Posts: 1,313	I recently sent my 18-270 to have the front lens group replaced ( since you can't by it from Pentax or Tamron ) and it only took 2 weeks.

08-30-2018, 12:18 PM	#8
tomcook Senior Member Join Date: Dec 2007 Photos: Albums Posts: 125	Good to hear. I have had bad experiences, but they were years ago.

08-30-2018, 12:24 PM	#9
leekil Pentaxian Join Date: May 2016 Photos: Albums Posts: 2,003	I've been waiting at least a month for parts to come in...

08-30-2018, 12:25 PM	#10
GinaC Veteran Member Join Date: Dec 2015 Location: Brunswick, GA, USA Photos: Gallery Posts: 440	Originally posted by leekil I've been waiting at least a month for parts to come in... Bummer. That's unfortunate.

10-11-2018, 01:58 PM	#11
rwhynacht Junior Member Join Date: Feb 2017 Posts: 27	Amazingly quick service. The sd card on my K-70 was not locking in place. Precision Camera serviced it and shipped it out to me the very day they received it.

10-11-2018, 11:43 PM	#12
leekil Pentaxian Join Date: May 2016 Photos: Albums Posts: 2,003	Originally posted by GinaC Bummer. That's unfortunate. More unfortunate is that they sent me back the wrong lens, and now I am waiting for them to send me my lens. It seems to be taking longer than it should.

10-12-2018, 03:51 PM	#13
aslyfox Seeker of Knowledge Join Date: Aug 2016 Location: Topeka, Kansas Photos: Gallery \| Albums Posts: 24,581	my story can be found here: D FA* 70-200mm repair information needed - PentaxForums.com good news is that I have not had a problem working through their menu and talking to a real person ( 3 times ) at this number: 1 860 272 2100 unpleasant news: they are shipping my HD Pentax-D FA* 70-200mm F2.8 ED DC AW to the factory in Japan before giving me an estimate for repair costs they tell me that I will not have to pay shipping from Japan only from Conn.

10-13-2018, 09:35 PM - 1 Like	#14
leekil Pentaxian Join Date: May 2016 Photos: Albums Posts: 2,003	Originally posted by aslyfox unpleasant news: they are shipping my HD Pentax-D FA* 70-200mm F2.8 ED DC AW to the factory in Japan before giving me an estimate for repair costs they tell me that I will not have to pay shipping from Japan only from Conn. This is what happened with me. I don't know if they repair lenses in Connecticut, or only send them to Japan?