Corrupt Images: Any last suggestions before I send the K1 in for repairs?

**lazarustx** · 11-05-2018, 07:42 PM - **1 Like**

I've managed to get someone's attention at Ricoh. I was asked to submit some images which I've done. I'll keep you guys updated as things progress. Thanks for everyone's help!!!
Regards,
Rodney

**lazarustx** · 11-14-2018, 10:49 PM - **1 Like**

I inquired this past week about my problem. The engineer was polite and assured me that they were looking into it. So I'll keep my spirits high and hope for the best! I'll keep this thread going as long as I continue to hear from them.

Regards,
Rodney

**lazarustx** · 12-13-2018, 08:46 PM - **2 Likes**

I received an update...they have recreated my issue with my camera in house. So now I wait for them to figure out what’s wrong...I’ll keep you posted.

MarkJerling · 12-16-2018, 07:40 PM

Originally posted by lazarustx

...they have recreated my issue with my camera in house...

That's good news. Recreating intermittent problems can be real hard!

**lazarustx** · 12-31-2018, 09:13 AM - **3 Likes**

Hello and Merry Christmas to everyone reading this. I'm delighted to say that I've received my camera and I'm no longer seeing the problem! I suppose only time can tell since I didn't have a solid recreate, but they did take/test it with a few thousand shots without any failure. So all is good. Right?

Now that its back I can do debug my next gear problem....

Seriously though.. A special thanks to everyone that helped me put together a solid argument for there being a hardware problem.

Merry Christmas and Happy New Year!

**BigMackCam** · 12-31-2018, 02:07 PM

Originally posted by lazarustx

Hello and Merry Christmas to everyone reading this. I'm delighted to say that I've received my camera and I'm no longer seeing the problem! I suppose only time can tell since I didn't have a solid recreate, but they did take/test it with a few thousand shots without any failure. So all is good. Right?

Now that its back I can do debug my next gear problem....

Seriously though.. A special thanks to everyone that helped me put together a solid argument for there being a hardware problem.

Merry Christmas and Happy New Year!

That's wonderful

Did they happen to mention what repair work was carried out?

Happy New Year and enjoy your camera

**lazarustx** · 01-20-2019, 01:08 AM - **1 Like**

Originally posted by BigMackCam

That's wonderful

Did they happen to mention what repair work was carried out?

Happy New Year and enjoy your camera

They replaced the controller board. No other details were made available to me.

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11-05-2018, 07:42 PM - 1 Like	#61
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209 Original Poster	I've managed to get someone's attention at Ricoh. I was asked to submit some images which I've done. I'll keep you guys updated as things progress. Thanks for everyone's help!!! Regards, Rodney

11-14-2018, 10:49 PM - 1 Like	#62
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209 Original Poster	I inquired this past week about my problem. The engineer was polite and assured me that they were looking into it. So I'll keep my spirits high and hope for the best! I'll keep this thread going as long as I continue to hear from them. Regards, Rodney

12-13-2018, 08:46 PM - 2 Likes	#63
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209 Original Poster	I received an update...they have recreated my issue with my camera in house. So now I wait for them to figure out what’s wrong...I’ll keep you posted.

12-16-2018, 07:40 PM	#64
MarkJerling Moderator Site Supporter Join Date: May 2012 Location: Wairarapa, New Zealand Photos: Gallery \| Albums Posts: 20,406	Originally posted by lazarustx ...they have recreated my issue with my camera in house... That's good news. Recreating intermittent problems can be real hard!

12-31-2018, 09:13 AM - 3 Likes	#65
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209 Original Poster	Hello and Merry Christmas to everyone reading this. I'm delighted to say that I've received my camera and I'm no longer seeing the problem! I suppose only time can tell since I didn't have a solid recreate, but they did take/test it with a few thousand shots without any failure. So all is good. Right? Now that its back I can do debug my next gear problem.... Seriously though.. A special thanks to everyone that helped me put together a solid argument for there being a hardware problem. Merry Christmas and Happy New Year!

12-31-2018, 02:07 PM	#66
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,673	Originally posted by lazarustx Hello and Merry Christmas to everyone reading this. I'm delighted to say that I've received my camera and I'm no longer seeing the problem! I suppose only time can tell since I didn't have a solid recreate, but they did take/test it with a few thousand shots without any failure. So all is good. Right? Now that its back I can do debug my next gear problem.... Seriously though.. A special thanks to everyone that helped me put together a solid argument for there being a hardware problem. Merry Christmas and Happy New Year! That's wonderful Did they happen to mention what repair work was carried out? Happy New Year and enjoy your camera

01-20-2019, 01:08 AM - 1 Like	#67
lazarustx Site Supporter Join Date: Mar 2010 Location: Austin Tx Posts: 209 Original Poster	Originally posted by BigMackCam That's wonderful Did they happen to mention what repair work was carried out? Happy New Year and enjoy your camera They replaced the controller board. No other details were made available to me.