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04-02-2019, 06:15 AM   #46
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QuoteOriginally posted by dlh Quote
You know when you deal with someone else's contractor (which is what Precision is to Ricoh when acting as Ricoh's front-man for warranty service), you don't have the same relationship with them as when they're acting as YOUR contractor. They have a duty to their "employer" and you're dealing with them only as Ricoh's agent. I.e., when you send a lens in for warranty service to someone like Precision, you're not forming a relationship with Precision such that they'd owe you any explanations; your relationship is with Ricoh, and Precision answers only to Ricoh. Entirely different behavior from Precision when you send in a lens for repair as Precision's paying customer.
so you think that Precision acts differently with out of warranty repairs as opposed to warranty repairs

any thing is possible I guess

mine was out of warranty repair

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