Originally posted by Adam Isn't it standard procedure for them to issue a repair estimate and then verify that the warranty will cover it, rather than the other way around?
Yes, it is if I send the camera in for repair. But I made it clear that it had no problem and was for calibrating the lens.
Funny part is, they found the camera needs repair!
Communication is of course a big problem here. But the problem is more than that. If they can claim "AF block replacement " on a working camera (I of course will send a good working camera for calibration), how can I trust them for other repair service?
BTW, after so many emails, calls, voice messages, and Ricoh's help, I finally will get the lens and camera back. But I never get a message saying sorry. That also says something.
Originally posted by deus ursus But did they do anything with the lens?
I am not sure! as said, I don't trust them any more. Will find out tomorrow.
To be honest, I am worrying about the camera more. I am fried them have messed it up to support their statement. They still didn't reply to my email, in which I asked if they changed anything on my camera.
I clearly said in the request form that "please don't change the setting of the camera, other than changing AF adjustment of that lens from -10 to 0".
Last edited by grahame; 11-01-2018 at 07:04 AM.