UK Sevice Centre

**BarryE** · 08-23-2019, 11:54 AM

Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ...

Anyone tried them ?

pschlute · 08-23-2019, 12:08 PM

Originally posted by BarryE

Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ...

Anyone tried them ?

They repaired my K1 earlier this year. It works as good as new now

slartibartfast01 · 08-23-2019, 12:22 PM

Originally posted by BarryE

Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ...

Anyone tried them ?

Found this.

https://www.johnpye.co.uk/john-pye-technical-services/

They seem to specialise in repairing tech products for auction. It does mention Pentax on the page.

steephill · 08-23-2019, 04:29 PM

They did the upgrade on my K1 back in February this year then repaired it in April when I discovered it was faulty - K-1 II high ISO failure - PentaxForums.com

**BarryE** · 08-23-2019, 10:59 PM

That sounds positive. What is their turnaround times - I know this is dependent on parts, but if they hold a good supply we may have a good UK option? The service side has been the Achilles heel for Pentax, if this company is good we've a lot to be thankful for.

pschlute · 08-24-2019, 02:29 AM

Originally posted by BarryE

That sounds positive. What is their turnaround times - I know this is dependent on parts, but if they hold a good supply we may have a good UK option? The service side has been the Achilles heel for Pentax, if this company is good we've a lot to be thankful for.

They are the official Pentax Repair agent.I did not deal directly with them as my retailer took care of that as the camera was under warranty.

It took them 2 months to replace the main board, but this was over the Christmas/New Year break. They did a fine job anyway.

**BarryE** · 08-24-2019, 02:45 AM

Mmmm two months! That's not so good, I'd have to have bought a replacement with that wait.

slartibartfast01 · 08-24-2019, 02:47 AM

Originally posted by BarryE

Mmmm two months! That's not so good, I'd have to have bought a replacement with that wait.

From the linked thread Steephill's repair took a maximum of 9 days.

steephill · 08-24-2019, 04:48 AM

Both upgrade and repair were done in around 5 days excluding delivery times both ways. That seems like a pretty good turnaround time to me.

**HippyHippo** · 12-03-2019, 02:29 PM - **1 Like**

Just had a DFA 24-70 2.8 back from repair with John Pye. The front of the lens had about 0.5mm wobble following a short drop onto carpet so I wanted to get it checked out.

The lens came back fully repaired and clean. It was well packaged for transit. It needed new internal parts, a clean and optical calibration.

Turnaround was about 3 weeks this included a slight delay while their head engineer was on holiday. It had to be shipped by them to the main repair site in France, as apparently most of the newer lens designs do.

Overall no complaints and they’ve done a good job of the repair.

**Kevin B123** · 12-03-2019, 02:32 PM - **1 Like**

Originally posted by HippyHippo

Overall no complaints and they’ve done a good job of the repair.

That's good to hear, for you and us.

slartibartfast01 · 02-19-2021, 02:32 AM

Originally posted by mlines

Mine seems to get dirty, grey spots on pictures of blue skies etc.

In response to the first poster, its a K-70

Here is a picture of the shutter

It has what look like fluid spots on it.

You might want to move this to the correct thread

08-23-2019, 11:54 AM	#1
BarryE Site Supporter Join Date: Jan 2013 Location: Hampshire, UK Posts: 1,654	UK Sevice Centre Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ... Anyone tried them ?

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08-23-2019, 12:08 PM	#2
pschlute Moderator Loyal Site Supporter Join Date: Mar 2007 Location: Surrey, UK Photos: Gallery Posts: 8,215	Originally posted by BarryE Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ... Anyone tried them ? They repaired my K1 earlier this year. It works as good as new now

08-23-2019, 12:22 PM	#3
slartibartfast01 Pentaxian Join Date: May 2015 Photos: Gallery Posts: 1,931	Originally posted by BarryE Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ... Anyone tried them ? Found this. https://www.johnpye.co.uk/john-pye-technical-services/ They seem to specialise in repairing tech products for auction. It does mention Pentax on the page.

08-23-2019, 04:29 PM	#4
steephill Pentaxian Join Date: Nov 2018 Photos: Albums Posts: 590	They did the upgrade on my K1 back in February this year then repaired it in April when I discovered it was faulty - K-1 II high ISO failure - PentaxForums.com

08-23-2019, 10:59 PM	#5
BarryE Site Supporter Join Date: Jan 2013 Location: Hampshire, UK Posts: 1,654 Original Poster	That sounds positive. What is their turnaround times - I know this is dependent on parts, but if they hold a good supply we may have a good UK option? The service side has been the Achilles heel for Pentax, if this company is good we've a lot to be thankful for.

08-24-2019, 02:29 AM	#6
pschlute Moderator Loyal Site Supporter Join Date: Mar 2007 Location: Surrey, UK Photos: Gallery Posts: 8,215	Originally posted by BarryE That sounds positive. What is their turnaround times - I know this is dependent on parts, but if they hold a good supply we may have a good UK option? The service side has been the Achilles heel for Pentax, if this company is good we've a lot to be thankful for. They are the official Pentax Repair agent.I did not deal directly with them as my retailer took care of that as the camera was under warranty. It took them 2 months to replace the main board, but this was over the Christmas/New Year break. They did a fine job anyway.

08-24-2019, 02:45 AM	#7
BarryE Site Supporter Join Date: Jan 2013 Location: Hampshire, UK Posts: 1,654 Original Poster	Mmmm two months! That's not so good, I'd have to have bought a replacement with that wait.

08-24-2019, 02:47 AM	#8
slartibartfast01 Pentaxian Join Date: May 2015 Photos: Gallery Posts: 1,931	Originally posted by BarryE Mmmm two months! That's not so good, I'd have to have bought a replacement with that wait. From the linked thread Steephill's repair took a maximum of 9 days.

08-24-2019, 04:48 AM	#9
steephill Pentaxian Join Date: Nov 2018 Photos: Albums Posts: 590	Both upgrade and repair were done in around 5 days excluding delivery times both ways. That seems like a pretty good turnaround time to me.

12-03-2019, 02:29 PM - 1 Like	#10
HippyHippo Site Supporter Join Date: Mar 2012 Location: Derby Posts: 98	Just had a DFA 24-70 2.8 back from repair with John Pye. The front of the lens had about 0.5mm wobble following a short drop onto carpet so I wanted to get it checked out. The lens came back fully repaired and clean. It was well packaged for transit. It needed new internal parts, a clean and optical calibration. Turnaround was about 3 weeks this included a slight delay while their head engineer was on holiday. It had to be shipped by them to the main repair site in France, as apparently most of the newer lens designs do. Overall no complaints and they’ve done a good job of the repair.

12-03-2019, 02:32 PM - 1 Like	#11
Kevin B123 Loyal Site Supporter Join Date: Jul 2016 Location: Hampshire Photos: Gallery \| Albums Posts: 3,187	Originally posted by HippyHippo Overall no complaints and they’ve done a good job of the repair. That's good to hear, for you and us.

02-19-2021, 02:32 AM	#12
slartibartfast01 Pentaxian Join Date: May 2015 Photos: Gallery Posts: 1,931	Originally posted by mlines Mine seems to get dirty, grey spots on pictures of blue skies etc. In response to the first poster, its a K-70 Here is a picture of the shutter It has what look like fluid spots on it. You might want to move this to the correct thread