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08-23-2019, 11:54 AM   #1
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UK Sevice Centre

Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ...

Anyone tried them ?

08-23-2019, 12:08 PM   #2
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QuoteOriginally posted by BarryE Quote
Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ...

Anyone tried them ?
They repaired my K1 earlier this year. It works as good as new now
08-23-2019, 12:22 PM   #3
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QuoteOriginally posted by BarryE Quote
Looks like Ricoh found somebody to service Pentax gear in the UK: Service Support Centre - RICOH IMAGING EUROPE S.A.S The newly formed John Pye Technical. Hope Ricoh gave them some training ...



Anyone tried them ?
Found this.

https://www.johnpye.co.uk/john-pye-technical-services/

They seem to specialise in repairing tech products for auction. It does mention Pentax on the page.
08-23-2019, 04:29 PM   #4
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They did the upgrade on my K1 back in February this year then repaired it in April when I discovered it was faulty - K-1 II high ISO failure - PentaxForums.com

08-23-2019, 10:59 PM   #5
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That sounds positive. What is their turnaround times - I know this is dependent on parts, but if they hold a good supply we may have a good UK option? The service side has been the Achilles heel for Pentax, if this company is good we've a lot to be thankful for.
08-24-2019, 02:29 AM   #6
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QuoteOriginally posted by BarryE Quote
That sounds positive. What is their turnaround times - I know this is dependent on parts, but if they hold a good supply we may have a good UK option? The service side has been the Achilles heel for Pentax, if this company is good we've a lot to be thankful for.
They are the official Pentax Repair agent.I did not deal directly with them as my retailer took care of that as the camera was under warranty.

It took them 2 months to replace the main board, but this was over the Christmas/New Year break. They did a fine job anyway.
08-24-2019, 02:45 AM   #7
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Mmmm two months! That's not so good, I'd have to have bought a replacement with that wait.
08-24-2019, 02:47 AM   #8
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QuoteOriginally posted by BarryE Quote
Mmmm two months! That's not so good, I'd have to have bought a replacement with that wait.
From the linked thread Steephill's repair took a maximum of 9 days.



08-24-2019, 04:48 AM   #9
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Both upgrade and repair were done in around 5 days excluding delivery times both ways. That seems like a pretty good turnaround time to me.
12-03-2019, 02:29 PM - 1 Like   #10
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Just had a DFA 24-70 2.8 back from repair with John Pye. The front of the lens had about 0.5mm wobble following a short drop onto carpet so I wanted to get it checked out.

The lens came back fully repaired and clean. It was well packaged for transit. It needed new internal parts, a clean and optical calibration.

Turnaround was about 3 weeks this included a slight delay while their head engineer was on holiday. It had to be shipped by them to the main repair site in France, as apparently most of the newer lens designs do.

Overall no complaints and they’ve done a good job of the repair.
12-03-2019, 02:32 PM - 1 Like   #11
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QuoteOriginally posted by HippyHippo Quote
Overall no complaints and they’ve done a good job of the repair.
That's good to hear, for you and us.
02-19-2021, 02:32 AM   #12
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QuoteOriginally posted by mlines Quote
Mine seems to get dirty, grey spots on pictures of blue skies etc.



In response to the first poster, its a K-70



Here is a picture of the shutter



It has what look like fluid spots on it.
You might want to move this to the correct thread

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