Precision repair

**Nakedgun** · 12-01-2019, 05:17 PM

Originally posted by clickclick

Do you have it back yet? Hope so.

Negative. Now that the holiday has passed I will try contacting them this week.

**Nakedgun** · 12-02-2019, 08:37 PM

Website indicated lens received three weeks ago, yet it had not moved to repair.

By telephone I learned today that it had been shipped to Japan for repair.

**UncleVanya** · 12-02-2019, 11:32 PM

Originally posted by Nakedgun

Website indicated lens received three weeks ago, yet it had not moved to repair.

By telephone I learned today that it had been shipped to Japan for repair.

When my k-50 was in for service the site said it was recieved but no work started. I called they said never received. I sent ups tracking (with signature) they "found it" and said it was just going to repair that afternoon. The next day it arrived, not shipped over night... So my trust of them and their ability to provide accurate status is zero.

**clickclick** · 12-12-2019, 01:34 PM

Hopefully soon for you. Would like to know how this all shakes out. Keep us posted.

**mlt** · 12-12-2019, 02:32 PM

Could this be why Nikon is dropping them at the end of March?

**clickclick** · 12-12-2019, 08:40 PM

Originally posted by mlt

Could this be why Nikon is dropping them at the end of March?

Don't think so. Nikon is scaling back to two locations in the U.S. so if Precision is no longer part of the mix, I think it's a bigger change in Nikon's strategic plan. Check this thread for some more info - there are links and banter.

Nikon reducing from 17 to 2 repair centers in USA - PentaxForums.com

**Nakedgun** · 01-23-2020, 08:23 AM

Called Precision on 13 January and spoke to Chrissy(?) who, after checking their system said she would contact the Pentax rep to find out the status.

Got a call from Precision on 16 January telling me that it had been repaired and would ship from them that day.

I checked the status on their website last night where a UPS tracking code was shown, but, it had not been picked up by them, yet.

This morning, 23 January, my lens is enroute with expected delivery 28 January.

**Nakedgun** · 01-28-2020, 03:50 PM

Lens finally delivered today. If anything is amiss, I will report it, here.

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12-01-2019, 05:17 PM	#16
Nakedgun Loyal Site Supporter Join Date: Apr 2014 Location: Southwest Posts: 1,365 Original Poster	Originally posted by clickclick Do you have it back yet? Hope so. Negative. Now that the holiday has passed I will try contacting them this week.

12-02-2019, 08:37 PM	#17
Nakedgun Loyal Site Supporter Join Date: Apr 2014 Location: Southwest Posts: 1,365 Original Poster	Website indicated lens received three weeks ago, yet it had not moved to repair. By telephone I learned today that it had been shipped to Japan for repair.

12-02-2019, 11:32 PM	#18
UncleVanya Loyal Site Supporter Join Date: Jul 2014 Photos: Gallery \| Albums Posts: 28,460	Originally posted by Nakedgun Website indicated lens received three weeks ago, yet it had not moved to repair. By telephone I learned today that it had been shipped to Japan for repair. When my k-50 was in for service the site said it was recieved but no work started. I called they said never received. I sent ups tracking (with signature) they "found it" and said it was just going to repair that afternoon. The next day it arrived, not shipped over night... So my trust of them and their ability to provide accurate status is zero.

12-12-2019, 01:34 PM	#19
clickclick Loyal Site Supporter Join Date: May 2016 Location: East Coast Posts: 2,904	Hopefully soon for you. Would like to know how this all shakes out. Keep us posted.

12-12-2019, 02:32 PM	#20
mlt Site Supporter Join Date: Dec 2007 Posts: 1,159	Could this be why Nikon is dropping them at the end of March?

12-12-2019, 08:40 PM	#21
clickclick Loyal Site Supporter Join Date: May 2016 Location: East Coast Posts: 2,904	Originally posted by mlt Could this be why Nikon is dropping them at the end of March? Don't think so. Nikon is scaling back to two locations in the U.S. so if Precision is no longer part of the mix, I think it's a bigger change in Nikon's strategic plan. Check this thread for some more info - there are links and banter. Nikon reducing from 17 to 2 repair centers in USA - PentaxForums.com

01-23-2020, 08:23 AM	#22
Nakedgun Loyal Site Supporter Join Date: Apr 2014 Location: Southwest Posts: 1,365 Original Poster	Called Precision on 13 January and spoke to Chrissy(?) who, after checking their system said she would contact the Pentax rep to find out the status. Got a call from Precision on 16 January telling me that it had been repaired and would ship from them that day. I checked the status on their website last night where a UPS tracking code was shown, but, it had not been picked up by them, yet. This morning, 23 January, my lens is enroute with expected delivery 28 January.

01-28-2020, 03:50 PM	#23
Nakedgun Loyal Site Supporter Join Date: Apr 2014 Location: Southwest Posts: 1,365 Original Poster	Lens finally delivered today. If anything is amiss, I will report it, here.