Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
11-22-2019, 11:21 AM   #1
Site Supporter
Site Supporter




Join Date: Feb 2009
Location: Indianapolis
Photos: Gallery | Albums
Posts: 314
Delays for repair at Precision Camera

Hello All.

I have been waiting on a lens repair for my 150-450 for two and a half months now. When I call they tell me they are waiting for parts. But this is over 2 1/2 months! I think a row boat could have brought parts over from Japan by now. Sorry, a bit frustrated as they say they will keep me in the loop and just keep giving me the run around. What is their typical turn around on repairs like?

11-22-2019, 11:35 AM   #2
Pentaxian
KiloHotelphoto's Avatar

Join Date: Jan 2015
Location: Glen Mills, PA
Photos: Albums
Posts: 698
A few threads about this type of service so it's not uncommon, this is an area that Pentax could really improve on.
11-22-2019, 11:38 AM   #3
Seeker of Knowledge
Loyal Site Supporter
aslyfox's Avatar

Join Date: Aug 2016
Location: Topeka, Kansas
Photos: Gallery | Albums
Posts: 16,039
I sent an out of warranty Pentax * 70-200mm in for repair

Oct 09 - Dec 11

it had to go to Japan and back for repairs
11-22-2019, 11:55 AM   #4
Moderator
Not a Number's Avatar

Join Date: Mar 2012
Location: Venice, CA
Posts: 6,550
If the parts aren't available in Japan you just have to wait for Ricoh to schedule another production run of the parts.

Back in the early 70s I had to wait 11 months to get parts for a tape recorder from Japan.

I suggest you call Ricoh's customer service 800 number and see if they can get the ball rolling.

11-22-2019, 12:36 PM   #5
Site Supporter
Site Supporter




Join Date: Feb 2009
Location: Indianapolis
Photos: Gallery | Albums
Posts: 314
Original Poster
Yikes! You guys are scaring me!
11-22-2019, 12:38 PM   #6
Seeker of Knowledge
Loyal Site Supporter
aslyfox's Avatar

Join Date: Aug 2016
Location: Topeka, Kansas
Photos: Gallery | Albums
Posts: 16,039
" Just the facts ... "

11-22-2019, 01:35 PM   #7
Loyal Site Supporter
Loyal Site Supporter
blackcloudbrew's Avatar

Join Date: Mar 2009
Location: Cotati, California USA
Photos: Gallery | Albums
Posts: 4,047
I had my DFA 150-450 repaired by Precision, in the spring of last year. It had separated into two halves. It had to be sent to Japan for repair. I can't tell exactly but:

1. The quoted me 3-5 weeks for repair.
2. I can't tell exactly when I got it back but it was at least 2 months before I got it back.

Clearly it seems like you are a bit beyond my timeline. Personally, I'd call them for an explanation.
11-22-2019, 01:36 PM   #8
Site Supporter
Site Supporter




Join Date: Mar 2017
Photos: Gallery | Albums
Posts: 413
Not great. I'm not a pro, and have some options, so could get by. But that's a pro-level lens. Being out of commission for that long would be pretty unacceptable if my earnings were depending on it.

11-22-2019, 01:52 PM   #9
Pentaxian
Paul the Sunman's Avatar

Join Date: Aug 2011
Location: Melbourne
Photos: Gallery
Posts: 2,295
All repairs I've had done (at CRK in Australia) have been very prompt.

I guess we only hear about the ones that drag out.
11-22-2019, 05:39 PM   #10
Site Supporter
Site Supporter




Join Date: Dec 2007
Location: Houston, TX
Posts: 361
I had what I felt to be simple repair for my 77. It is being sent to Japan and they expect a 8-10 week turnaround. It seems to be just the way things are with Pentax lens

11-22-2019, 08:33 PM   #11
Loyal Site Supporter
Loyal Site Supporter




Join Date: May 2016
Location: East Coast
Posts: 2,104
I have had Precision turn around a repair in a day on my QS-1, and several weeks for in-house repair on a 60-250 that was purchased broken and beaten to hell, and then 6-8 weeks, maybe longer, on several lenses that had to go to Japan for service. I also had my K-1 upgrade turned around in a day or two. So, seat of the pants, I'd say if they have the parts, they can and will turn it around pretty quickly. If they are waiting on Pentax in Japan, it can take longer, and that is what it is. Yes, it would be nice if Pentax had all of this on hand as existing inventory at their service centers, but that's not today's reality of meeting margins and keeping the lights on. Hang in there. It'll all come around.
11-23-2019, 02:50 PM   #12
Site Supporter
Site Supporter




Join Date: Dec 2011
Photos: Gallery | Albums
Posts: 469
I had the AF button fall off my K1 and sent it in the beginning of this month, They received it on Nov 7 and nothing was updated until Nov 21. When I checked that day in the morning it was still listed only as received, Later that day it was already out of service and set for shipping. I'm due to get it back on Tuesday,
11-25-2019, 07:45 PM   #13
Pentaxian
dcpropilot's Avatar

Join Date: Mar 2010
Location: Vermont
Photos: Gallery | Albums
Posts: 775
Are other manufacturers like this? This could be a huge factor when someone is deciding to shoot Pentax professionally.
11-25-2019, 07:54 PM   #14
Pentaxian
KiloHotelphoto's Avatar

Join Date: Jan 2015
Location: Glen Mills, PA
Photos: Albums
Posts: 698
QuoteOriginally posted by dcpropilot Quote
Are other manufacturers like this? This could be a huge factor when someone is deciding to shoot Pentax professionally.
No, Canon has their own service and for CPS members you can get two day turnaround service or loaners if it will take longer. You do have to qualify with enough points for gear you own and itís $100 a year. It also has other benefits that make it well worth it.

Iím not sure if Nikon has their own service people, I would think they do also since they offer the same type of service for NPS members.

Pentax could really use a program like it, I think people have said in the past they had something for 645 users not sure if they still do.
11-25-2019, 09:58 PM   #15
Site Supporter
Site Supporter
luftfluss's Avatar

Join Date: Jun 2011
Location: NJ
Photos: Gallery | Albums
Posts: 6,255
QuoteOriginally posted by dcpropilot Quote
Are other manufacturers like this? This could be a huge factor when someone is deciding to shoot Pentax professionally.
AFAIK most brands have a "Professional Services" program in place for up-level gear. Canon, Nikon, Olympus, Fuji, Sony have the program, Panasonic is working on it from what I've heard.

I belong to several photography-related forums and have seen users of every brand complain about the timeliness of repairs.... it seems to me, though, that Canon has the best service, even for folks who don't belong to the CPS program.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
australia, crk, delays for repair, drag, months, pentax service, precision repair, prompt, repair, repair at precision, repairs, service, warranty
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
DFA* 50mm f1.4 repair not offered by Precision Camera nzondlo Repairs and Warranty Service 13 03-12-2019 08:58 AM
Need repair from anywhere but Precision Camera geomez Troubleshooting and Beginner Help 4 08-12-2015 09:22 PM
Precision Camera Repair Lewser89 Pentax DSLR Discussion 48 07-12-2015 02:33 PM
K3 Warranty Repair, Precision Camera K-Three Pentax K-3 3 06-10-2015 09:33 AM
Precision camera repair nightmare BYilg Pentax K-30 & K-50 10 12-12-2014 05:17 PM



All times are GMT -7. The time now is 07:35 AM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top