Originally posted by dlh I'm treating that as a non-issue; I returned the lens to the seller who was given an opportunity to cure the defect. Once I gave it back to him, it's up to him to get it done right; whether he chose to have returned it to Precision as Ricoh's agent or to Ricoh as his supplier directly is beyond my control. That is to say, I'm treating my return of the lens to the seller as an aspect of my relation to the seller in the transaction, and not enlisting the seller as my agent for dealing with Ricoh. Any attempt on my part to control what he does to cure the defect would be inconsistent with my legal position.
True as to the warranty's exclusion of shipping costs, but thus far I have had no contact with Ricoh about the warranty issue. Having had prior experience with Ricoh, I decided to buy the lens from a local dealer precisely so I wouldn't have to deal with Ricoh - got a local guy on the hook.
It was just some musing on my part, given that I have purchased large lenses from Japan and the shipping is very expensive. The other parties involved likely think they are not failing in their obligations in any way. I've seen situations that are somewhat akin to yours that have been resolved with the consumer receiving a new lens, but the process was rather anxiety-inducing and I certainly don't blame you one iota for being ticked off at Ricoh and soured on the Pentax brand.
If I were your local camera store owner, a single circumstance like this plus the scarcity of Pentax users would possibly lead me to dropping Pentax altogether, simply to avoid a future headache and diminished reputation as collateral damage from Precision's/Ricoh's "service".
Anyway, it's a genuine shame you've had to go through this, it must be tremendously frustrating.