Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
10-13-2020, 02:01 PM   #1
Veteran Member
butangmucat's Avatar

Join Date: Jul 2016
Posts: 704
Sent LX out for Repair, Got Destroyed by FedEx, what's Next?

Hello,

Recently I re-started my photography and realized that my LX, which had been in successful service for the past 2 years, seem to have developed some electronic issues. I contacted Advance Camera (who serviced my LX last time) and they were able to identify the possible fault and offered an examination. However, I just received a phone call from them, and they told me that FedEx had completely ruined my LX: the entire prism finder was crashed into the mirror box.

What should I do next? It seems that filing a FedEx claim requires both the statement from a repairs guy that whether it is repairable or not (which I can get from Advance Camera), the SN of my camera, and the original purchase receipt. However, I got my LX from a fellow forum member and it arrived with the sticky mirror syndrome, so it was sent immediately to Advance Camera for a full CLA. Therefore, I declared the value of my LX as the combined purchase price and CLA fees. How should I proceed with my claim?

Sincerely

10-13-2020, 02:18 PM - 1 Like   #2
Site Supporter
Site Supporter
ramseybuckeye's Avatar

Join Date: Apr 2009
Location: Hampstead, NC
Photos: Gallery
Posts: 12,443
Just as you actually explained it, the purchase price and the price to “refurbish” it.
10-13-2020, 02:36 PM   #3
Seeker of Knowledge
Loyal Site Supporter
aslyfox's Avatar

Join Date: Aug 2016
Location: Topeka, Kansas
Photos: Gallery | Albums
Posts: 19,864
did you insure the shipment with Fed Ex when you shipped it ?

that may be the maximum you will be able to claim for it
10-13-2020, 05:51 PM   #4
Veteran Member
butangmucat's Avatar

Join Date: Jul 2016
Posts: 704
Original Poster
QuoteOriginally posted by aslyfox Quote
did you insure the shipment with Fed Ex when you shipped it ?

that may be the maximum you will be able to claim for it
I did declare a value of 400 dollars (which is approximately the price of the original unit plus the CLA), and FedEx Ground have a max liability of 500 bucks.

Though I am contacting Advance Camera to see if they have a copy of the original work order/invoice that I can submit as a proof of the CLA cost.

10-13-2020, 09:23 PM - 1 Like   #5
Pentaxian
womble's Avatar

Join Date: Apr 2010
Location: Hertfordshire
Photos: Gallery
Posts: 3,282
What a horrible thing to happen. I hope you succeed in getting compensation.
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
advance, camera, cla, claim, fedex, lx, mirror, pentax service, purchase, repair, service, warranty
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
It took FedEx 12 hours to move my package from Charlotte, NC to Scranton, PA boriscleto General Talk 3 09-05-2019 08:24 AM
Damaged Packages USPS-FedEx-UPS-Amazon Post your pictures steamloco76 General Talk 27 06-08-2019 11:42 PM
Architecture Notre-Dame de Paris. This national treasure of France is being destroyed by fire. RICHARD L. Post Your Photos! 13 04-17-2019 03:36 AM
K-r destroyed, what body to get next? kcobain1992 Pentax K-r 18 03-09-2013 03:44 AM
req advice - sent 16-50 for repair? - warning, large images within (9 img, ~1Mb each) volosong Pentax SLR Lens Discussion 3 07-09-2008 01:09 PM



All times are GMT -7. The time now is 10:44 PM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top