Originally posted by DeadJohn Sony has a 2nd location but I don't shoot Sony.
If I were to change systems from Pentax (no plans to do so), I'd consider building my new system around Sigma lenses. Their USA headquarters is near me, they do repairs in-house, with good communication and walk-in service available.
Well, for me Sigma (USA) was good to communicate with, but we couldn't come to terms on acceptable performance for what I felt was a fairly severe case of decentering. But I still have several Sigma lenses and have been mostly pleased with them. Several are f2.8 and outside of live view, AF is hit or miss. I don't have any similar Pentax f2.8 lenses to compare them with, but my longer-focal-length f4 Pentax zoom is similar - I've come to use live view to focus more and more. Sigma does include a long warranty period for lenses bought new, which is appreciated.
Precision did adjust the AF on one of my Pentax lenses under warranty fairly quickly, and I was pleased with that service. It was definitely improved upon return.
---------- Post added 12-06-2020 at 09:37 AM ----------
Originally posted by GregL564 Merely the fact that the original poster is not "super happy" means the business made a mistake in how they dealt with him. Had they not made that mistake, he wouldn't have posted here about his dissatisfaction, cautioning all of us about using Precision going forward, and causing others to come forward with other options to get our Pentax gear repaired.
I don't think it's realistic to expect all customers to be "super happy." I do think Pentax undervalues the importance of the ecosystem surrounding their products a bit but it's not like some other companies don't do that as well. As for other repair solutions for Pentax products, it's great that they can apparently sometimes help out, but I don't think any of them can be considered Precision competitors unless Pentax somehow cooperates with them (in terms of parts and tech availability) more than it seems to have been inclined to up to now.