UK Ricoh Support

lsdphoto · 02-20-2021, 08:55 AM

Does anyone know a direct email address for UK Ricoh support? I have logged a web call but response is painfully slow. I have an issue with an 18 month old GR III, only 1500 shots and I want Ricoh to fix it FOC!

I have already been referred to John Pye and contacted them, whereby they say Ricoh say the warranty is only 12 months.

Thanks, Lee

**Kevin B123** · 02-20-2021, 10:39 AM - **1 Like**

Hello and welcome to the forum.
I would suggest you contact the retailer you bought the camera from and discuss it with them.

In the UK, warranty is 2 years as standard I believe. Did you buy via a credit card? if so that would give you more leverage.

steephill · 02-20-2021, 10:39 AM

Your transaction should be covered by the 2015 Consumer Rights Act, assuming you bought it from a UK retailer - handy guide here Faulty product? How to get a refund, repair or replacement

tbelf · 02-21-2021, 01:43 PM

It is a two year warranty, in the UK. My GRIII was repaired via SRS Microsystems (original retailer), who sent it to John Pye, I believe, in May last year. I've always found it easiest to go through the retailer first if you can. The repair was fast and painless, and so far successful ~ some hope for you there hopefully.

**Kerrowdown** · 02-21-2021, 04:48 PM

Originally posted by tbelf

repaired via SRS Microsystems (original retailer)

I too had a great experience in July 2020 with SRS, when one of my K1's (an April 2016 purchase) developed the Mode dial issue.

It was turned around within a week (via John Pye Technical)... it came back to me fixed and both the viewfinder assembly and CCD had been cleaned.

All this was done at no cost to me, that's why IMHO it's worth supporting good retailer when you find one, even when they are some 560 miles away, so not exactly local to me.

lsdphoto · 02-22-2021, 09:43 AM

Thanks for the replies folks. Still no word from Ricoh. I purchased the camera from Amazon, so not sure if they will be able to match the level of service from SRS. I guess it's worth a try ...

Lee

lsdphoto · 02-24-2021, 08:52 AM

Well, here's an update. John Pye were told by Ricoh that Amazon warranty was 12 months. However, after a bit of haranguing in my Ricoh support ticket, pointing out that I had also purchased the GW-4 wide lens blah-de-blah, they have finally come back to me saying that the repair will be covered under warranty. From my description of the fault to John Pye, they suspect a lens fault and the camera will need to go to Germany for repair, if that is the case.

Meanwhile, I have bagged myself a bargain Fuji XF10 to keep me amused whilst I wait ...

cheers, all

Lee

**Kevin B123** · 02-24-2021, 09:31 AM

Originally posted by lsdphoto

Well, here's an update. John Pye were told by Ricoh that Amazon warranty was 12 months. However, after a bit of haranguing in my Ricoh support ticket, pointing out that I had also purchased the GW-4 wide lens blah-de-blah, they have finally come back to me saying that the repair will be covered under warranty. From my description of the fault to John Pye, they suspect a lens fault and the camera will need to go to Germany for repair, if that is the case.

Meanwhile, I have bagged myself a bargain Fuji XF10 to keep me amused whilst I wait ...

cheers, all

Lee

That's good news Lee, well done for persevering. Hopefully the fix is good for the life of the camera

.
There is a Fuji section in here too (I think!) if you want to post there.

02-20-2021, 08:55 AM	#1
lsdphoto New Member Join Date: Apr 2020 Posts: 4	UK Ricoh Support Does anyone know a direct email address for UK Ricoh support? I have logged a web call but response is painfully slow. I have an issue with an 18 month old GR III, only 1500 shots and I want Ricoh to fix it FOC! I have already been referred to John Pye and contacted them, whereby they say Ricoh say the warranty is only 12 months. Thanks, Lee

02-21-2021, 04:48 PM	#5
Kerrowdown PEG Moderator Join Date: Aug 2008 Location: Highlands of Scotland... "Hold Infinity in the palm of your hand" - William Blake Photos: Gallery Posts: 57,867	Originally posted by tbelf repaired via SRS Microsystems (original retailer) I too had a great experience in July 2020 with SRS, when one of my K1's (an April 2016 purchase) developed the Mode dial issue. It was turned around within a week (via John Pye Technical)... it came back to me fixed and both the viewfinder assembly and CCD had been cleaned. All this was done at no cost to me, that's why IMHO it's worth supporting good retailer when you find one, even when they are some 560 miles away, so not exactly local to me. Last edited by Kerrowdown; 02-21-2021 at 05:02 PM.

02-24-2021, 09:31 AM	#8
Kevin B123 Loyal Site Supporter Join Date: Jul 2016 Location: Hampshire Photos: Gallery \| Albums Posts: 3,190	Originally posted by lsdphoto Well, here's an update. John Pye were told by Ricoh that Amazon warranty was 12 months. However, after a bit of haranguing in my Ricoh support ticket, pointing out that I had also purchased the GW-4 wide lens blah-de-blah, they have finally come back to me saying that the repair will be covered under warranty. From my description of the fault to John Pye, they suspect a lens fault and the camera will need to go to Germany for repair, if that is the case. Meanwhile, I have bagged myself a bargain Fuji XF10 to keep me amused whilst I wait ... cheers, all Lee That's good news Lee, well done for persevering. Hopefully the fix is good for the life of the camera. There is a Fuji section in here too (I think!) if you want to post there.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Pentax Ricoh Imaging Americas Chat Support	BigRed	Repairs and Warranty Service	2	11-02-2016 04:58 PM
Ricoh announces company name change - no more Pentax Ricoh Imaging, just Ricoh.	rawr	Pentax News and Rumors	528	10-28-2013 04:39 PM
Ricoh GR freeze on USB connect / support?	wullemaha	Ricoh GR	5	09-27-2013 06:21 PM
Wanted - Acquired: Pentax FA 50mm f1.4 UK UK UK UK UK!!	DaveHolmes	Sold Items	0	04-28-2011 11:56 AM
The K-X and K-7 support PTP - Doesn't PTP support tethered shooting?	Russell-Evans	Pentax DSLR Discussion	2	12-25-2009 10:04 PM

02-20-2021, 10:39 AM - 1 Like	#2
Kevin B123 Loyal Site Supporter Join Date: Jul 2016 Location: Hampshire Photos: Gallery \| Albums Posts: 3,190	Hello and welcome to the forum. I would suggest you contact the retailer you bought the camera from and discuss it with them. In the UK, warranty is 2 years as standard I believe. Did you buy via a credit card? if so that would give you more leverage.

02-20-2021, 10:39 AM	#3
steephill Pentaxian Join Date: Nov 2018 Photos: Albums Posts: 592	Your transaction should be covered by the 2015 Consumer Rights Act, assuming you bought it from a UK retailer - handy guide here Faulty product? How to get a refund, repair or replacement

02-21-2021, 01:43 PM	#4
tbelf Forum Member Join Date: Jun 2017 Location: Cambridge Posts: 93	It is a two year warranty, in the UK. My GRIII was repaired via SRS Microsystems (original retailer), who sent it to John Pye, I believe, in May last year. I've always found it easiest to go through the retailer first if you can. The repair was fast and painless, and so far successful ~ some hope for you there hopefully.

02-22-2021, 09:43 AM	#6
lsdphoto New Member Join Date: Apr 2020 Posts: 4 Original Poster	Thanks for the replies folks. Still no word from Ricoh. I purchased the camera from Amazon, so not sure if they will be able to match the level of service from SRS. I guess it's worth a try ... Lee

02-24-2021, 08:52 AM	#7
lsdphoto New Member Join Date: Apr 2020 Posts: 4 Original Poster	Well, here's an update. John Pye were told by Ricoh that Amazon warranty was 12 months. However, after a bit of haranguing in my Ricoh support ticket, pointing out that I had also purchased the GW-4 wide lens blah-de-blah, they have finally come back to me saying that the repair will be covered under warranty. From my description of the fault to John Pye, they suspect a lens fault and the camera will need to go to Germany for repair, if that is the case. Meanwhile, I have bagged myself a bargain Fuji XF10 to keep me amused whilst I wait ... cheers, all Lee