Can USA Pentax owners get parts from outside the country?

**JimJohnson** · 03-10-2021, 09:10 AM

Pentax camera parts are seemingly no longer available from within the United States. Pentax USA will not sell repair parts. They direct you to Precision Camera in Connecticut, who will perform repairs, but likewise will not sell repair parts.

All I need is the rear focus AF button cap for a K-1 (assuming the cap is the same size on other models that have the same feature). The switch works fine. I would even be willing to buy the whole switch just to get the cap. Will any non-USA Pentax repair facility sell parts to be delivered within the United States?

**gump** · 03-10-2021, 09:30 AM

Originally posted by JimJohnson

Pentax camera parts are seemingly no longer available from within the United States.

This is interesting. There are laws that require manufacturers to maintain a parts supply for a certain length of time after a product is discontinued. The time limit apparently varies by product type and country/state. It may well be financially impractical to fight Ricoh/Pentax on this issue but certainly they could be notified of consumer displeasure.

Not a Number · 03-10-2021, 09:49 AM

From what I gather from various posts the parts situation is pretty much the same everywhere, not just the US.

And other manufacturers have similar policies, not just Ricoh.

Someone posted a thread on taking apart their water damaged K-1. Maybe they would be willing to source the part(s) for you.

AfterPentax Mark II · 03-10-2021, 12:06 PM

Originally posted by gump

This is interesting. There are laws that require manufacturers to maintain a parts supply for a certain length of time after a product is discontinued. The time limit apparently varies by product type and country/state. It may well be financially impractical to fight Ricoh/Pentax on this issue but certainly they could be notified of consumer displeasure.

That is true, but not to sell them, but to force the manufacturers to repair products during that period.

**gump** · 03-10-2021, 12:55 PM

Originally posted by AfterPentax Mark II

That is true, but not to sell them, but to force the manufacturers to repair products during that period.

As this is a complicated issue and I have no expertise I am including this for what it is worth. One article said that a manufacturer was not REQUIRED to repair an item that was out of warranty. This suggests that mandatory supply of parts was also meant for consumer or 3rd party repairs

03-10-2021, 09:10 AM	#1
JimJohnson Loyal Site Supporter Join Date: Jan 2012 Location: Summer:Lake Superior - Michigan Winter:Texas Hill Country Photos: Gallery Posts: 2,774	Can USA Pentax owners get parts from outside the country? Pentax camera parts are seemingly no longer available from within the United States. Pentax USA will not sell repair parts. They direct you to Precision Camera in Connecticut, who will perform repairs, but likewise will not sell repair parts. All I need is the rear focus AF button cap for a K-1 (assuming the cap is the same size on other models that have the same feature). The switch works fine. I would even be willing to buy the whole switch just to get the cap. Will any non-USA Pentax repair facility sell parts to be delivered within the United States?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
K-50 aperture failure under guarantee period while outside my country for a long time	jfdesfosses	Pentax DSLR Discussion	11	09-07-2017 05:06 PM
Listen up! Sigma 18-35 Art Series owners (and former owners)	Bryce K	Pentax SLR Lens Discussion	7	04-09-2015 08:26 PM
Nikon D600 class action lawsuit settlement reached: D600 owners can get a new D610 ca	interested_observer	Canon, Nikon, Sony, and Other Camera Brands	10	08-08-2014 02:11 AM
Input from DA* 200mm Owners: Owners Regrets over 300mm ?	BBear	Pentax SLR Lens Discussion	57	08-12-2013 12:22 PM
Suggestion for Sigma 24-70 owners (or potential owners)	joeyc	Pentax SLR Lens Discussion	4	08-07-2009 03:12 AM

03-10-2021, 09:30 AM	#2
gump Site Supporter Join Date: Apr 2018 Location: Canton, Ohio Posts: 1,016	Originally posted by JimJohnson Pentax camera parts are seemingly no longer available from within the United States. This is interesting. There are laws that require manufacturers to maintain a parts supply for a certain length of time after a product is discontinued. The time limit apparently varies by product type and country/state. It may well be financially impractical to fight Ricoh/Pentax on this issue but certainly they could be notified of consumer displeasure.

03-10-2021, 09:49 AM	#3
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	From what I gather from various posts the parts situation is pretty much the same everywhere, not just the US. And other manufacturers have similar policies, not just Ricoh. Someone posted a thread on taking apart their water damaged K-1. Maybe they would be willing to source the part(s) for you.

03-10-2021, 12:06 PM	#4
AfterPentax Mark II Pentaxian Join Date: Mar 2021 Posts: 1,467	Originally posted by gump This is interesting. There are laws that require manufacturers to maintain a parts supply for a certain length of time after a product is discontinued. The time limit apparently varies by product type and country/state. It may well be financially impractical to fight Ricoh/Pentax on this issue but certainly they could be notified of consumer displeasure. That is true, but not to sell them, but to force the manufacturers to repair products during that period.

03-10-2021, 12:55 PM	#5
gump Site Supporter Join Date: Apr 2018 Location: Canton, Ohio Posts: 1,016	Originally posted by AfterPentax Mark II That is true, but not to sell them, but to force the manufacturers to repair products during that period. As this is a complicated issue and I have no expertise I am including this for what it is worth. One article said that a manufacturer was not REQUIRED to repair an item that was out of warranty. This suggests that mandatory supply of parts was also meant for consumer or 3rd party repairs