Originally posted by DannyLandrum They all agreed that they could not and would not repair my binos
I'm sort of an outsider looking in with respect to Precision's repair service, as I would deal with Ricoh Imaging's Canadian service centre.
I'm curious, though,
whether either Precision or Ricoh Imaging indicated a clear reason why they declined to repair the binos or to provide a repair estimate.
It seems odd to me that the lack of a dated proof-of-purchase receipt would be sufficient grounds, considering that their online documentation indicates that repairs are possible in out-of-warranty or missing-reciept situations, e.g., "
If a dated proof of purchase receipt is not received with the product, a repair estimate will be issued."
We've had other discussions here concerning occasional confusion with Precision's processes and online instructions or policies, and Precision has caused a number of grievances over the years. Similarly, there have been instances where the consumer has missed a step or might have been better served by following up with Precision after several weeks of no contact. Of course, I don't know the situation in this case.
- Craig