Forgot Password
Pentax Camera Forums Home
 

Reply
Show Printable Version Search this Thread
07-20-2021, 08:06 PM   #1
Site Supporter
Site Supporter




Join Date: Aug 2018
Location: Arkansas, USA
Posts: 1,124
Precision Lens Repair Question

I sent my DA 16-85 to Precision for a non warranty repair. For a few days after they got it the repair status screen reported "preparing your estimate". Today the status screen reports "Sending to Manufacturer Service Center for Repair". What does that mean? I thought Precision was the manufacturer service center in the US. I've had no communication from Precision. This is not helping my gut feeling I made a mistake in using them.

07-20-2021, 08:18 PM   #2
Loyal Site Supporter
Loyal Site Supporter
UncleVanya's Avatar

Join Date: Jul 2014
Photos: Gallery | Albums
Posts: 19,712
QuoteOriginally posted by DWS1 Quote
I sent my DA 16-85 to Precision for a non warranty repair. For a few days after they got it the repair status screen reported "preparing your estimate". Today the status screen reports "Sending to Manufacturer Service Center for Repair". What does that mean? I thought Precision was the manufacturer service center in the US. I've had no communication from Precision. This is not helping my gut feeling I made a mistake in using them.
Where else would you send it? Some parts/equipment needed may only be in Japan it has happened on occasion. But yes they suck at communicating.
07-20-2021, 10:15 PM   #3
Moderator
Not a Number's Avatar

Join Date: Mar 2012
Location: Venice, CA
Posts: 8,469
It's standard for Precision to send complicated or extensive lens repairs to Japan. I doubt that Precision even has optical test benches that are needed for complicated optical alignment. Given the cost simply to move, setup and calibrate the bench it''s unlikely Ricoh/Pentax would sell or lease them to Precision.

Who else are you going to go with? Ricoh no longer sells parts to any one but their authorized centers like Precision or Advance Camera. And if Precision can't get the parts or doesn't have the equipment or the training to properly adjust the parts what then? Even another Authorized Service Center like Advance Camera will send stuff they can't handle to Precision or Japan (usually through Precision).

If you read the numerous threads on Precision you would see it is better (not much) to call them rather than rely on the website or email for status updates. The website has improved but still has a long way to go which is probably a data entry problem rather than the software.
07-21-2021, 12:50 AM   #4
Site Supporter
Site Supporter




Join Date: Aug 2018
Location: Arkansas, USA
Posts: 1,124
Original Poster
It wasn't so much of where else to send it. It was more a question of whether to get it repaired at all. Taking the flat rate price + freight both ways + sales tax, I'm getting close (about 75%) to the price of a good used one, and if the estimate goes much higher it's not worth the trouble. I didn't know if "sending to manufacturer service center" meant they sent it to Pentax in Japan, or they just sent it over to their own Ricoh/Pentax service department. They are also an authorized service center for a few different manufacturers and might have a different service department for each.

QuoteOriginally posted by Not a Number Quote
If you read the numerous threads on Precision...
I did read extensively here and elsewhere about Precision. That's why I have a not so confident feeling about it.

07-21-2021, 05:16 AM   #5
Loyal Site Supporter
Loyal Site Supporter




Join Date: Feb 2018
Posts: 1,013
Keep in mind there may be a warranty related issue or manufacturing issue impacting certain serial numbers.
07-21-2021, 04:51 PM   #6
Site Supporter
Site Supporter
cdd29's Avatar

Join Date: Sep 2016
Location: Southern Indiana
Photos: Gallery
Posts: 273
I'm going through this now with my 150-450. They had for about two weeks then the status was changed to sending it back to the manufacturer. I called and emailed and got anywhere from 10-15 days to three months. I got a text from FedEx that it's supposed to arrive tomorrow. Precision didn't bother notifying me it was done or even give me a tracking number. Only way I knew it was my lens was it was being shipped from Connecticut. Not real happy with them, but where else is there to go?
07-21-2021, 08:54 PM   #7
Site Supporter
Site Supporter




Join Date: Aug 2018
Location: Arkansas, USA
Posts: 1,124
Original Poster
I can only assume they can repair it (going thru Pentax Japan) for the flat rate fee and will notify me when the repair is complete, because they do not have my credit card info yet. This is not a warranty claim. I hoping I can get it back and fully functional by October at least. An email or phone call would be nice so I don't have to guess about it.

07-22-2021, 05:23 PM   #8
Loyal Site Supporter
Loyal Site Supporter
birdman59's Avatar

Join Date: Mar 2010
Location: Marietta, Oh
Posts: 97
Sent my lens in...

I have a 70-200 DFA lens that needs repair. Precision sent it to Japan and 5 weeks later, I had it back in my hands. Very pleased!
Reply

Bookmarks
  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
center, manufacturer, pentax service, precision, precision lens repair, repair, screen, service, status, warranty
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads
Thread Thread Starter Forum Replies Last Post
Precision Camera Aperture Block Failure Repair ShawnH Repairs and Warranty Service 15 04-20-2021 05:22 PM
Precision repair for my DFA 150-450 eyespywithmyi Repairs and Warranty Service 35 12-14-2020 06:40 PM
$600 to repair PENTAX LENS 24-70/2.8 ED SDM Precision Repair, terms of service renege weverka Repairs and Warranty Service 44 08-31-2020 01:38 AM
Delays for repair at Precision Camera stemked Repairs and Warranty Service 73 05-30-2020 04:42 PM
Precision repair Nakedgun Repairs and Warranty Service 22 01-28-2020 03:50 PM



All times are GMT -7. The time now is 05:40 AM. | See also: NikonForums.com, CanonForums.com part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
register
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]
Top