Anybody Know The Typical Length Of Precision Repairs?

**iCrop** · 12-16-2022, 01:13 PM

My K-1 MkII has been at Precision Camera, to repair a faulty remote socket under warranty, for six weeks now. Their "Real Time" status has indicated "In Repair Process" for over a month. Is this typical?

**gump** · 12-16-2022, 01:34 PM

My K-70 "block" was there and back in a couple of weeks. Why not give them a call or email?

**iCrop** · 12-16-2022, 02:07 PM

Originally posted by gump

Why not give them a call or email?

Their phone system appears to have no live people available to answer. I've left a voice message and sent an email. Awaiting a reply from either...

**interested_observer** · 12-16-2022, 04:04 PM

I'm going to take a WAG (wild a$$ guess) here, that they are probably waiting on parts from Japan.

KiloHotelphoto · 12-16-2022, 05:22 PM

Many threads about glacier paced service from Precision/Ricoh over the years.

Communication with Precision seems to be a big issue and them being able to get parts from Ricoh is another issue. Several people even had their gear sent back to Japan for repair because Precision either couldn’t fix the problem or get parts to fix it.

Not a Number · 12-16-2022, 05:51 PM

The Cameraville guy said in one of his videos you had to press "1" or "3" (I don't recall) and you can get a live person and up-to-date status that way.

If they are waiting for parts it can be six weeks or more.

**iCrop** · 12-19-2022, 09:30 PM

Just got a notice from Precision stating the camera was being shipped today. So six weeks repair time is not unheard of, for those out there running out of patience, like I did.

Thanks for all the replies.

Michael Piziak · 12-20-2022, 07:50 PM

I just sent a camera in for repair via Allstates SquareTrade (I think it's called) warranty.
It is to be received by them on Wed., according to Fedex (Wed, December 21st, tomorrow).
I'll update everyone in the thread, I already have started, in this forum on my experience(s).

p.s. Their reviews at this website seem to be very good:
Precision Camera Reviews - 5 Reviews of Precision-camera.com | Sitejabber

**iCrop** · 12-28-2022, 10:01 PM

So, my K1-II arrived back yesterday (12/27/2022). The issue was that cable remotes didn't work on it, and I sent with it a remote, that works with all my other cameras, but didn't work with the K-II, so they could verify the issue. They said they replaced the 'Sy Board', cleaned, calibrated, etc. and verified everything worked. In the process they even reset the shutter count, which may have been a result of replacing the board. Though they did return the remote, and it now works with the camera, they forgot to include the viewfinder hood which was on the camera when I sent it in. I've sent them an email asking about that. Communication is slow with Precision, so I expect to hear back in a day or so.

Michael Piziak · 12-28-2022, 10:03 PM

Originally posted by iCrop

So, my K1-II arrived back yesterday (12/27/2022). The issue was that cable remotes didn't work on it, and I sent with it a remote, that works with all my other cameras, but didn't work with the K-II, so they could verify the issue. They said they replaced the 'Sy Board', cleaned, calibrated, etc. and verified everything worked. In the process they even reset the shutter count, which may have been a result of replacing the board. Though they did return the remote, and it now works with the camera, they forgot to include the viewfinder hood which was on the camera when I sent it in. I've sent them an email asking about that. Communication is slow with Precision, so I expect to hear back in a day or so.

Thanks for keeping us updated. So, it sounds like, overall you are pleased with the repair?

**iCrop** · 01-05-2023, 02:17 PM

Originally posted by Michael Piziak

Thanks for keeping us updated. So, it sounds like, overall you are pleased with the repair?

No reply from Precision yet on the missing viewfinder hood. I've sent them another request to get that back. So, overall, not so pleased...

Michael Piziak · 01-11-2023, 07:08 PM

Have you used their website to check on the status of your repair? They kept me updated throughout the process simply by me typing in my phone number on their website.

For my repair, total repair days, including weekends, was about 19 or 20 days.

Read more at: Sending the k-s2 in - SD card mechanical problem - Page 2 - PentaxForums.com

Michael Piziak · 01-11-2023, 11:02 PM

Originally posted by iCrop

No reply from Precision yet on the missing viewfinder hood. I've sent them another request to get that back. So, overall, not so pleased...

In addition to checking their website, I'm going to send you an email of a girl that communicated fairly promptly with me at Precision Camera.

She had them clean the dust out of my viewfinder, which wasn't apart of my warranty repair for my K-S2. She also confirmed that they had plenty of Pentax batteries and charges on hand (and would make sure a battery was kept in my K-S2 during it's stay at Precision)... She also checked and confirmed my hotshoe cover was on my camera when they got it, apologized & mailed one back to me (which was no big deal I told her since it's such a minor part that's easily replaceable).

Michael

**iCrop** · 01-12-2023, 09:17 AM

Originally posted by Michael Piziak

In addition to checking their website, I'm going to send you an email of a girl that communicated fairly promptly with me at Precision Camera.
...

Michael

Thanks Michael. Yes, Trish is the one I'd been communicating with at Precision. It took 3 emails, perhaps because of the holidays, but I finally got notification from UPS last night that a second package from Precision was on its way to me. I'm assuming it's the viewfinder hood. I guess you're a better communicator than I.

**cdd29** · 01-25-2023, 11:12 AM

I had to send my 150-450 in when it quit focusing a few years ago. Had to be set back to Japan. got it back with little communication, including no notice that it was being shipped back to me or a tracking # about 2 months later.

12-16-2022, 01:13 PM	#1
iCrop Site Supporter Join Date: Mar 2007 Location: Tucson Photos: Gallery Posts: 292	Anybody Know The Typical Length Of Precision Repairs? My K-1 MkII has been at Precision Camera, to repair a faulty remote socket under warranty, for six weeks now. Their "Real Time" status has indicated "In Repair Process" for over a month. Is this typical?

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12-16-2022, 01:34 PM	#2
gump Site Supporter Join Date: Apr 2018 Location: Canton, Ohio Posts: 1,016	My K-70 "block" was there and back in a couple of weeks. Why not give them a call or email?

12-16-2022, 02:07 PM	#3
iCrop Site Supporter Join Date: Mar 2007 Location: Tucson Photos: Gallery Posts: 292 Original Poster	Originally posted by gump Why not give them a call or email? Their phone system appears to have no live people available to answer. I've left a voice message and sent an email. Awaiting a reply from either...

12-16-2022, 04:04 PM	#4
interested_observer Loyal Site Supporter Join Date: Jun 2009 Location: Tumbleweed, Arizona Photos: Gallery \| Albums Posts: 5,707	I'm going to take a WAG (wild a$$ guess) here, that they are probably waiting on parts from Japan.

12-16-2022, 05:22 PM	#5
KiloHotelphoto Pentaxian Join Date: Jan 2015 Location: Glen Mills, PA Photos: Albums Posts: 1,030	Many threads about glacier paced service from Precision/Ricoh over the years. Communication with Precision seems to be a big issue and them being able to get parts from Ricoh is another issue. Several people even had their gear sent back to Japan for repair because Precision either couldn’t fix the problem or get parts to fix it.

12-16-2022, 05:51 PM	#6
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	The Cameraville guy said in one of his videos you had to press "1" or "3" (I don't recall) and you can get a live person and up-to-date status that way. If they are waiting for parts it can be six weeks or more.

12-19-2022, 09:30 PM	#7
iCrop Site Supporter Join Date: Mar 2007 Location: Tucson Photos: Gallery Posts: 292 Original Poster	Just got a notice from Precision stating the camera was being shipped today. So six weeks repair time is not unheard of, for those out there running out of patience, like I did. Thanks for all the replies.

12-20-2022, 07:50 PM	#8
Michael Piziak Closed Account Join Date: Dec 2013 Location: West Virginia Posts: 2,815	I just sent a camera in for repair via Allstates SquareTrade (I think it's called) warranty. It is to be received by them on Wed., according to Fedex (Wed, December 21st, tomorrow). I'll update everyone in the thread, I already have started, in this forum on my experience(s). p.s. Their reviews at this website seem to be very good: Precision Camera Reviews - 5 Reviews of Precision-camera.com \| Sitejabber

12-28-2022, 10:01 PM	#9
iCrop Site Supporter Join Date: Mar 2007 Location: Tucson Photos: Gallery Posts: 292 Original Poster	So, my K1-II arrived back yesterday (12/27/2022). The issue was that cable remotes didn't work on it, and I sent with it a remote, that works with all my other cameras, but didn't work with the K-II, so they could verify the issue. They said they replaced the 'Sy Board', cleaned, calibrated, etc. and verified everything worked. In the process they even reset the shutter count, which may have been a result of replacing the board. Though they did return the remote, and it now works with the camera, they forgot to include the viewfinder hood which was on the camera when I sent it in. I've sent them an email asking about that. Communication is slow with Precision, so I expect to hear back in a day or so.

12-28-2022, 10:03 PM	#10
Michael Piziak Closed Account Join Date: Dec 2013 Location: West Virginia Posts: 2,815	Originally posted by iCrop So, my K1-II arrived back yesterday (12/27/2022). The issue was that cable remotes didn't work on it, and I sent with it a remote, that works with all my other cameras, but didn't work with the K-II, so they could verify the issue. They said they replaced the 'Sy Board', cleaned, calibrated, etc. and verified everything worked. In the process they even reset the shutter count, which may have been a result of replacing the board. Though they did return the remote, and it now works with the camera, they forgot to include the viewfinder hood which was on the camera when I sent it in. I've sent them an email asking about that. Communication is slow with Precision, so I expect to hear back in a day or so. Thanks for keeping us updated. So, it sounds like, overall you are pleased with the repair?

01-05-2023, 02:17 PM	#11
iCrop Site Supporter Join Date: Mar 2007 Location: Tucson Photos: Gallery Posts: 292 Original Poster	Originally posted by Michael Piziak Thanks for keeping us updated. So, it sounds like, overall you are pleased with the repair? No reply from Precision yet on the missing viewfinder hood. I've sent them another request to get that back. So, overall, not so pleased...

01-11-2023, 07:08 PM	#12
Michael Piziak Closed Account Join Date: Dec 2013 Location: West Virginia Posts: 2,815	Have you used their website to check on the status of your repair? They kept me updated throughout the process simply by me typing in my phone number on their website. For my repair, total repair days, including weekends, was about 19 or 20 days. Read more at: Sending the k-s2 in - SD card mechanical problem - Page 2 - PentaxForums.com

01-11-2023, 11:02 PM	#13
Michael Piziak Closed Account Join Date: Dec 2013 Location: West Virginia Posts: 2,815	Originally posted by iCrop No reply from Precision yet on the missing viewfinder hood. I've sent them another request to get that back. So, overall, not so pleased... In addition to checking their website, I'm going to send you an email of a girl that communicated fairly promptly with me at Precision Camera. She had them clean the dust out of my viewfinder, which wasn't apart of my warranty repair for my K-S2. She also confirmed that they had plenty of Pentax batteries and charges on hand (and would make sure a battery was kept in my K-S2 during it's stay at Precision)... She also checked and confirmed my hotshoe cover was on my camera when they got it, apologized & mailed one back to me (which was no big deal I told her since it's such a minor part that's easily replaceable). Michael

01-12-2023, 09:17 AM	#14
iCrop Site Supporter Join Date: Mar 2007 Location: Tucson Photos: Gallery Posts: 292 Original Poster	Originally posted by Michael Piziak In addition to checking their website, I'm going to send you an email of a girl that communicated fairly promptly with me at Precision Camera. ... Michael Thanks Michael. Yes, Trish is the one I'd been communicating with at Precision. It took 3 emails, perhaps because of the holidays, but I finally got notification from UPS last night that a second package from Precision was on its way to me. I'm assuming it's the viewfinder hood. I guess you're a better communicator than I.

01-25-2023, 11:12 AM	#15
cdd29 Loyal Site Supporter Join Date: Sep 2016 Location: Southern Indiana Photos: Gallery Posts: 961	I had to send my 150-450 in when it quit focusing a few years ago. Had to be set back to Japan. got it back with little communication, including no notice that it was being shipped back to me or a tracking # about 2 months later.