[carlb]

There was a recent thread about DCXpert that deviated somewhat and there was some disussion about DCXpert and it's "relationship" with CRK here:

dcxpert blocked me in ebay: C.R. Kennedy & Company not affiliated to dcxpert - PentaxForums.com

In one post I mentioned that I had a potential warranty issue with my K3iii that I bought through DCXpert, so I contacted them about how to proceed. I was asked to contact CRK directly. I phoned the Melbourne office and spoke to Rob and he said to take the camera (and a copy of my invoice - on CRK letterhead but charged to DCXpert) to the Perth office of CRK. I took it in and they sent the camera off to Melbourne for an inspection and repair (if that's what was needed).

I've just had a phone call and my camera is ready to collect. They tested it and couldn't find anything wrong but have told me to take it back if I have any more issues. There was no charge in spite of nothing being wrong - the whole process took one week. Once again I'm very impressed with CRK's service - they did a great job on a lens for me a couple of years ago.

I guess what I'm trying to say is that Aussies can confidently buy gear through the DCXpert website with the knowledge that the gear on their site is not "grey" and if there are any warranty issues then CRK will handle them professionally and without quibbling.

[MarkJerling]

That's very good to know, thanks!

[officiousbystander]

I've spent a small fortune at DCXpert over the years. Never any problems. Always superfast fulfillment.

[garywakeling]

Thanks for the update, CRK does seem to be much better than some overseas service centres, I have used them for 40 years and they have always been most helpful.

[cmohr]

I probably shouldn't comment or say anything,

BUT

I stand by by comment in the aforementioned thread. Something just didn't sound right. And by the amount of posts in that thread, just did not sit right with me, I always believed we did not get the whole story, To coin a phrase , Thou doth protest too much.

[Sandy Hancock]

When I have bought stuff from DCXpert, the invoice with the delivered goods has always been from CRKennedy.
I would have no qualms whatsoever with their post-sale customer service. It has always been first rate in my experience.

[hcc]

+1 on the quality of service by C.R. Kennedy in Australia.
I add that I have purchased from DCXpert many times and had no issue to date.

[Des]

That's good to hear Carl.

My own experiences with CRK servicing have always been positive. I have dealt with Rob too, and he has been terrific.

[GferPntx]

All the purchases I have made through dcxpert on EBAY are shipped direct from C.R. Kennedy from what I can see. The shipping label has C.R. Kennedy as the return address and the invoice has C.R. Kennedy shown at the top.