Forgot Password
Pentax Camera Forums Home

Show Printable Version Search this Thread
09-28-2023, 01:10 AM - 5 Likes   #1
Site Supporter
Site Supporter

Join Date: Jan 2009
Location: Perth, Western Australia
Posts: 1,151
Warranty claims with DCXpert - an update.

There was a recent thread about DCXpert that deviated somewhat and there was some disussion about DCXpert and it's "relationship" with CRK here:

dcxpert blocked me in ebay: C.R. Kennedy & Company not affiliated to dcxpert -

In one post I mentioned that I had a potential warranty issue with my K3iii that I bought through DCXpert, so I contacted them about how to proceed. I was asked to contact CRK directly. I phoned the Melbourne office and spoke to Rob and he said to take the camera (and a copy of my invoice - on CRK letterhead but charged to DCXpert) to the Perth office of CRK. I took it in and they sent the camera off to Melbourne for an inspection and repair (if that's what was needed).

I've just had a phone call and my camera is ready to collect. They tested it and couldn't find anything wrong but have told me to take it back if I have any more issues. There was no charge in spite of nothing being wrong - the whole process took one week. Once again I'm very impressed with CRK's service - they did a great job on a lens for me a couple of years ago.

I guess what I'm trying to say is that Aussies can confidently buy gear through the DCXpert website with the knowledge that the gear on their site is not "grey" and if there are any warranty issues then CRK will handle them professionally and without quibbling.

09-28-2023, 01:40 AM   #2
Site Supporter
Loyal Site Supporter
MarkJerling's Avatar

Join Date: May 2012
Location: Wairarapa, New Zealand
Photos: Gallery | Albums
Posts: 20,279
That's very good to know, thanks!
09-28-2023, 03:00 AM   #3

Join Date: Mar 2014
Location: Sydney
Photos: Gallery
Posts: 905
I've spent a small fortune at DCXpert over the years. Never any problems. Always superfast fulfillment.
09-28-2023, 04:37 AM   #4
Loyal Site Supporter

Join Date: Jul 2011
Location: Melbourne
Photos: Gallery | Albums
Posts: 1,560
Thanks for the update, CRK does seem to be much better than some overseas service centres, I have used them for 40 years and they have always been most helpful.

09-28-2023, 05:03 AM   #5
cmohr's Avatar

Join Date: Apr 2011
Location: Brisbane. Australia
Photos: Gallery
Posts: 1,809
I probably shouldn't comment or say anything,


I stand by by comment in the aforementioned thread. Something just didn't sound right. And by the amount of posts in that thread, just did not sit right with me, I always believed we did not get the whole story, To coin a phrase , Thou doth protest too much.
09-28-2023, 06:17 AM   #6
Site Supporter
Loyal Site Supporter
Sandy Hancock's Avatar

Join Date: Feb 2012
Location: Adelaide Hills, South Australia
Photos: Gallery | Albums
Posts: 11,055
When I have bought stuff from DCXpert, the invoice with the delivered goods has always been from CRKennedy.
I would have no qualms whatsoever with their post-sale customer service. It has always been first rate in my experience.
09-28-2023, 01:12 PM   #7
hcc's Avatar

Join Date: Nov 2009
Location: Brisbane, Australia
Photos: Gallery | Albums
Posts: 3,982
+1 on the quality of service by C.R. Kennedy in Australia.
I add that I have purchased from DCXpert many times and had no issue to date.

09-28-2023, 02:50 PM   #8
Loyal Site Supporter
Loyal Site Supporter
Des's Avatar

Join Date: Jan 2014
Location: Victoria Australia
Photos: Albums
Posts: 6,249
That's good to hear Carl.

My own experiences with CRK servicing have always been positive. I have dealt with Rob too, and he has been terrific.
10-31-2023, 05:48 PM   #9
New Member

Join Date: Mar 2022
Location: Melbourne
Posts: 14
All the purchases I have made through dcxpert on EBAY are shipped direct from C.R. Kennedy from what I can see. The shipping label has C.R. Kennedy as the return address and the invoice has C.R. Kennedy shown at the top.

  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
camera, claims with dcxpert, crk, dcxpert, gear, issues, melbourne, office, pentax service, repair, service, warranty, warranty claims
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
dcxpert blocked me in ebay: C.R. Kennedy & Company not affiliated to dcxpert matroxication Photographic Industry and Professionals 60 10-02-2023 02:46 AM
DCXpert 20% off Eligible Items (Australia) Mike L Pentax Price Watch 9 02-01-2022 02:00 AM
Good example what happens if the solenoidrepair is done wrong (but odd claims) photogem Pentax K-S1 & K-S2 4 12-03-2021 01:32 AM
Any warranty claims with FA limiteds? samski_1 Pentax SLR Lens Discussion 21 03-09-2011 11:41 PM

All times are GMT -7. The time now is 01:07 AM. | See also:, part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]