Can anyone help me with the content of a new camera?

AI8877 · 07-01-2018, 03:27 PM

So I got the k1 mark 2 kit from Amazon 2 weeks ago .The first thing I noticed was the viewfinder cap was not in the tiny plastic bag and was just kinda randomly placed underneath the lens. Didn’t pay much attention to it as everything else looked great. Yesterday, I checked the shutter count on it with the first pic I took and it was 38. Also, I watched unboxing video and it appears that I never got couple of papers. What should I do? Is that considered new? Should I just return it and get a new one (maybe even good ol k1 as it’s cheaper and the rumours about better sharpness? )
Pic of missing papers attached.

Attached Images

MarkJerling · 07-01-2018, 03:32 PM

If the shutter count of your first photo was 38, then it can't be a new camera. I would suggest you discuss this issue with the seller.

**twilhelm** · 07-01-2018, 03:33 PM

Was it sold as new, reconditioned, or open box? If it was sold as new, and you believe it’s been used and items are missing, I would return it for a replacement.

bschriver11 · 07-01-2018, 03:36 PM

If i buy something "new" then it better be new, not tried out and put back in the box. I would contact Amazon about returning it for a new unopened camera with everything that should be there. I would have to wonder why it was used and returned to the box?

**c.perkins** · 07-01-2018, 03:59 PM

You have more patience than I do to wait two weeks to test out a new camera.
You are the purchaser, it is all up to you what you do next.

Good luck;
Clarence

**kiwi_jono** · 07-01-2018, 04:48 PM

I have heard a number of stories of people receiving new cameras with a few shots on them so I wouldn't necessarily assume its not new.
I can't remember what my K-1 came with but I seem to remember it had at least 2 shots on it.
If someone had done a full checkout of camera I would have thought they would need to take more than 38 shots but maybe thats just me.

In the end its up to you, and it may be worth discussing with the supplier for piece of mind at least.

AI8877 · 07-01-2018, 04:57 PM

Yes it was supposed to be new. Any body that recently got the kit could check for me if they have the papers mentioned above? I phoned amazon and they confirmed it was new. They offered me 2 solutions.
1. Return and refund full price.
2. Keep the camera and have 20% off. I took the later but I’m still feeling like a fool.
Overall, amazon is excellent at satisfying their customers. That’s why I only shop there and not BH or Adorama.

**pepperberry farm** · 07-01-2018, 05:01 PM

you shop only at Amazon and received a used camera when you paid new, but refuse to shop at B&H or Adorama?

tvdtvdtvd · 07-01-2018, 05:07 PM

Originally posted by AI8877

2. Keep the camera and have 20% off. I took the later but I’m still feeling like a fool.

I think that sounds like a pretty good deal. 20% off the cost of a new K-1 is not insignificant. Used bodies were keeping
80% value for quite a long time. I would be very happy with a near as new K-1 for 80% retail.

**c.perkins** · 07-01-2018, 05:12 PM

Three pieces of advertising literature missing and get 20% off.
Well played.

Sandy Hancock · 07-01-2018, 05:26 PM - **1 Like**

Originally posted by pepperberry farm

you shop only at Amazon and received a used camera when you paid new, but refuse to shop at B&H or Adorama?

I also find this logic difficult to fathom. I don't see how this episode can be used as evidence to support a huge, internet-based multinational over two family businesses with bricks and mortar shops.

AI8877 · 07-01-2018, 05:28 PM

Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price.

**Larrymc** · 07-01-2018, 05:44 PM

Originally posted by tvdtvdtvd

I think that sounds like a pretty good deal. 20% off the cost of a new K-1 is not insignificant. Used bodies were keeping
80% value for quite a long time. I would be very happy with a near as new K-1 for 80% retail.

Thats a K-1 MkII not a K-1 so it sounds like a very good deal indeed!

**Larrymc** · 07-01-2018, 05:46 PM - **1 Like**

Originally posted by AI8877

Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price.

B&H is an excellent supplier, don't believe a lot of the hype! So you ended up with quite a deal 20% off on the camera and lens savings too!!

stillshot2 · 07-01-2018, 05:47 PM - **1 Like**

Yep contacting the seller was the right thing to do. 20% off was very generous!

07-01-2018, 03:27 PM	#1
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39	Can anyone help me with the content of a new camera? So I got the k1 mark 2 kit from Amazon 2 weeks ago .The first thing I noticed was the viewfinder cap was not in the tiny plastic bag and was just kinda randomly placed underneath the lens. Didn’t pay much attention to it as everything else looked great. Yesterday, I checked the shutter count on it with the first pic I took and it was 38. Also, I watched unboxing video and it appears that I never got couple of papers. What should I do? Is that considered new? Should I just return it and get a new one (maybe even good ol k1 as it’s cheaper and the rumours about better sharpness? ) Pic of missing papers attached. Attached Images

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07-01-2018, 03:32 PM	#2
MarkJerling Moderator Site Supporter Join Date: May 2012 Location: Wairarapa, New Zealand Photos: Gallery \| Albums Posts: 20,402	If the shutter count of your first photo was 38, then it can't be a new camera. I would suggest you discuss this issue with the seller.

07-01-2018, 03:33 PM	#3
twilhelm Loyal Site Supporter Join Date: Feb 2009 Location: Florida Photos: Gallery \| Albums Posts: 2,369	Was it sold as new, reconditioned, or open box? If it was sold as new, and you believe it’s been used and items are missing, I would return it for a replacement.

07-01-2018, 03:36 PM	#4
bschriver11 Pentaxian Join Date: May 2008 Location: Maryland Photos: Gallery Posts: 558	If i buy something "new" then it better be new, not tried out and put back in the box. I would contact Amazon about returning it for a new unopened camera with everything that should be there. I would have to wonder why it was used and returned to the box?

07-01-2018, 03:59 PM	#5
c.perkins Loyal Site Supporter Join Date: Jun 2017 Location: New Lisbon, WI. Photos: Gallery \| Albums Posts: 515	You have more patience than I do to wait two weeks to test out a new camera. You are the purchaser, it is all up to you what you do next. Good luck; Clarence

07-01-2018, 04:48 PM	#6
kiwi_jono Loyal Site Supporter Join Date: Dec 2009 Location: Christchurch, New Zealand Photos: Gallery \| Albums Posts: 2,437	I have heard a number of stories of people receiving new cameras with a few shots on them so I wouldn't necessarily assume its not new. I can't remember what my K-1 came with but I seem to remember it had at least 2 shots on it. If someone had done a full checkout of camera I would have thought they would need to take more than 38 shots but maybe thats just me. In the end its up to you, and it may be worth discussing with the supplier for piece of mind at least.

07-01-2018, 04:57 PM	#7
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39 Original Poster	Yes it was supposed to be new. Any body that recently got the kit could check for me if they have the papers mentioned above? I phoned amazon and they confirmed it was new. They offered me 2 solutions. 1. Return and refund full price. 2. Keep the camera and have 20% off. I took the later but I’m still feeling like a fool. Overall, amazon is excellent at satisfying their customers. That’s why I only shop there and not BH or Adorama.

07-01-2018, 05:01 PM	#8
pepperberry farm amateur dirt farmer Join Date: Dec 2014 Location: probably out in a field somewhere... Photos: Gallery \| Albums Posts: 41,636	you shop only at Amazon and received a used camera when you paid new, but refuse to shop at B&H or Adorama?

07-01-2018, 05:07 PM	#9
tvdtvdtvd Veteran Member Join Date: Jan 2010 Posts: 1,665	Originally posted by AI8877 2. Keep the camera and have 20% off. I took the later but I’m still feeling like a fool. I think that sounds like a pretty good deal. 20% off the cost of a new K-1 is not insignificant. Used bodies were keeping 80% value for quite a long time. I would be very happy with a near as new K-1 for 80% retail.

07-01-2018, 05:12 PM	#10
c.perkins Loyal Site Supporter Join Date: Jun 2017 Location: New Lisbon, WI. Photos: Gallery \| Albums Posts: 515	Three pieces of advertising literature missing and get 20% off. Well played.

07-01-2018, 05:26 PM - 1 Like	#11
Sandy Hancock Moderator Site Supporter Join Date: Feb 2012 Location: Adelaide Hills, South Australia Photos: Gallery \| Albums Posts: 11,267	Originally posted by pepperberry farm you shop only at Amazon and received a used camera when you paid new, but refuse to shop at B&H or Adorama? I also find this logic difficult to fathom. I don't see how this episode can be used as evidence to support a huge, internet-based multinational over two family businesses with bricks and mortar shops.

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07-01-2018, 05:28 PM	#12
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39 Original Poster	Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price.

07-01-2018, 05:44 PM	#13
Larrymc Site Supporter Join Date: Jun 2014 Location: Mississippi, USA Posts: 5,251	Originally posted by tvdtvdtvd I think that sounds like a pretty good deal. 20% off the cost of a new K-1 is not insignificant. Used bodies were keeping 80% value for quite a long time. I would be very happy with a near as new K-1 for 80% retail. Thats a K-1 MkII not a K-1 so it sounds like a very good deal indeed!

07-01-2018, 05:46 PM - 1 Like	#14
Larrymc Site Supporter Join Date: Jun 2014 Location: Mississippi, USA Posts: 5,251	Originally posted by AI8877 Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price. B&H is an excellent supplier, don't believe a lot of the hype! So you ended up with quite a deal 20% off on the camera and lens savings too!!

07-01-2018, 05:47 PM - 1 Like	#15
stillshot2 Pentaxian Join Date: Sep 2013 Location: Phoenix, AZ Photos: Albums Posts: 1,070	Yep contacting the seller was the right thing to do. 20% off was very generous!