[jdou]

Hi,
I recently had my Pentax K1 sent to Japan in order to address a problem with the compass, something which they failed to do but on being returned back I noticed that suddenly the card could store double the amount of photos. I noticed that this was due to the fact that the RAW files size is approximately half the usual value! Frankly, I couldn't find anywhere where one could arrange the RAW file size. I would appreciate if anyone can help me address this issue albeit I suspect that they messed it up big.

[acoufap]

Hi,
I recently had my Pentax K1 sent to Japan in order to address a problem with the compass, something which they failed to do but on being returned back I noticed that suddenly the card could store double the amount of photos. I noticed that this was due to the fact that the RAW files size is approximately half the usual value! Frankly, I couldn't find anywhere where one could arrange the RAW file size. I would appreciate if anyone can help me address this issue albeit I suspect that they messed it up big.

I think you should check if the latest captures are made in APS-C mode.

[jdou]

Thanks Crop was set at Auto not 1:1. I've set it ti 1:1 and now it's fine. Thanks

[FozzFoster]

I've set it to 1:1

... well setting it to 1:1 will make square images...
I think you should have it set to FF to compare your image sizes.
If it was auto cropping your images in auto mode, you must have had an APS-C lens on the camera..

[Bob 256]

Just out of curiosity, what was your compass issue?

[jdou]

... well setting it to 1:1 will make square images...
I think you should have it set to FF to compare your image sizes.
If it was auto cropping your images in auto mode, you must have had an APS-C lens on the camera..

That's it. Compared it with the settings of my other K1II. That's sorted.

---------- Post added 08-08-22 at 10:43 PM ----------

Just out of curiosity, what was your compass issue?

Well the issue with the compass is that the camera was repaired in Japan and when returned it was upgarded to a K1II firmware. when I tried using the compass setting I noticed that the camera could detect the north but if I turned it in other directions it gave the wrong bearings, South was being marked as north etc. I sent it again to Japan and this time they changed the firmware back to K1 and returned it back claiming it's working fine. I tried it once again and nothing changed with the bearings. They claimed that it was working fine and I had to sent them evidence that it wasn't. Basically, I took photos of two bodies one with the K1 and the other with the mark II showing them that the K1 was showing incorrect bearings. Meanwhile the saga continues.

[Bob 256]

That's it. Compared it with the settings of my other K1II. That's sorted.

---------- Post added 08-08-22 at 10:43 PM ----------


Well the issue with the compass is that the camera was repaired in Japan and when returned it was upgarded to a K1II firmware. when I tried using the compass setting I noticed that the camera could detect the north but if I turned it in other directions it gave the wrong bearings, South was being marked as north etc. I sent it again to Japan and this time they changed the firmware back to K1 and returned it back claiming it's working fine. I tried it once again and nothing changed with the bearings. They claimed that it was working fine and I had to sent them evidence that it wasn't. Basically, I took photos of two bodies one with the K1 and the other with the mark II showing them that the K1 was showing incorrect bearings. Meanwhile the saga continues.

Interesting - sound's like an issue with the compass module itself and definitely an issue which should be addressed. I really have a thing for companies who ask for some kind of photographic proof of an obvious problem - makes me think they aren't too good at what they do. Good luck with it this time.

[acoufap]

... well setting it to 1:1 will make square images...
I think you should have it set to FF to compare your image sizes.
If it was auto cropping your images in auto mode, you must have had an APS-C lens on the camera..

Square or FF makes no difference since Square is FF with frame dimensions set to square. If you use a raw converter that doesn‘t support the set frame dirmension you will see the whole image area off the FF sensor converted to an image. Try Raw Therapee or Affinity Photo - I think they will show the whole FF frame of Square captures.

[Kobayashi.K]

... makes me think they aren't too good at what they do. Good luck with it this time.

Well I repaired electronic equipment myself (same for resolving bugs in software), and nothing is more frustrating than receiving a simple complaint "It doesn't do X or Y" without any additional info. Working on that costs huge amounts of time iterating trough all the possibilities where it could go wrong.

So what a customer should do is sending along the procedure with all the steps leading to an error, making the process reproducible. When the repairer follows the steps set on the camera he/she can quickly see where it goes wrong. This speeds up the repair enormously, the repairman will be thankful for it, and inclines towards spending more effort on the work.

[Bob 256]

Well I repaired electronic equipment myself (same for resolving bugs in software), and nothing is more frustrating than receiving a simple complaint "It doesn't do X or Y" without any additional info. Working on that costs huge amounts of time iterating trough all the possibilities where it could go wrong.

So what a customer should do is sending along the procedure with all the steps leading to an error, making the process reproducible. When the repairer follows the steps set on the camera he/she can quickly see where it goes wrong. This speeds up the repair enormously, the repairman will be thankful for it, and inclines towards spending more effort on the work.

You're right for those who do submit vague troubleshooting hints but "the compass doesn't work" isn't too vague, and to make the user who is pretty frustrated by this time (first repair didn't fix it) go to the time and trouble of making a movie of it (and one might not have the equipment to do so) is asking a little much. It's a repair technician's job to at least take a look at the device and if the defect is obvious, find the cause and make repairs. There's a difference between software and an item like a camera also, in that so many things can cause the same issue with software and one needs all the hints possible, but things in something like a camera are somewhat compartmentalized and when "a shutter doesn't work" the technician should know where to look and what to look for without having "a video of it". Sorry to have gotten away from the original thread which has since been solved.