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05-11-2016, 10:16 AM   #1
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K-1 Extended Warranty option available

After further investigation, the extended warranty does cover the K-1.

This is the warranty in question:
Pentax Extended Warranty for Advanced ADVWARRANTY-ADVILC B&H

I attempted to purchase the 2-year warranty extension to accompany my K-1, but online specifications were not specific. i called Ricoh in Denver (not Customer Service) and was told there is no K-1 Extended Warranty offered in USA, and no plan at this time to offer an Extended Warranty for the K-1.

The Extended Warranty for Advanced Cameras ($110) is for K-3 and K-3ll only.



Last edited by monochrome; 05-12-2016 at 03:12 PM. Reason: updated info
05-11-2016, 10:21 AM   #2
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That's...not great.
05-11-2016, 10:24 AM   #3
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When I spoke with the reps at WPPI, they didn't even know that the $19 extended warranty had existed for years. So let me do a little bit more digging on this

I'd still expect it to be valid. If not, Square Trade and other third-party warranties are similarly-priced.

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05-11-2016, 11:18 AM   #4
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QuoteOriginally posted by monochrome Quote
They're supposed to call me later this week.
If they do, throw them a curveball and ask about the $50 warranty, which is what should technically cover the K-3 and K-3 II since both have an MSRP under $1000


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05-11-2016, 11:40 AM   #5
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That makes no sense at all. Why would they not cover their flagship camera?
05-11-2016, 11:44 AM   #6
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QuoteOriginally posted by Adam Quote
If they do, throw them a curveball and ask about the $50 warranty, which is what should technically cover the K-3 and K-3 II since both have an MSRP under $1000
Yes, do that. It has been my understanding that is the product that applies to those two cameras. I wonder what the vendors (Adorama and B&H, among others) say?


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05-11-2016, 01:33 PM   #7
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QuoteOriginally posted by stevebrot Quote
Yes, do that. It has been my understanding that is the product that applies to those two cameras. I wonder what the vendors (Adorama and B&H, among others) say?


Steve
Mine, too. K-1 is more than $1,000, so I figured . . .

They say, "I don't know. Maybe try Ricoh Customer Service." *



* I know I'm poking the nest but I actually bought the warranty card and had to cancel the order. My local B&M Dealer, where I bought the camera, didn't know about the Extended Warranty at all - on K-3II - or about the Advantage Program for 645z.

Last edited by monochrome; 05-11-2016 at 05:33 PM.
05-11-2016, 01:38 PM   #8
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QuoteOriginally posted by monochrome Quote
Mine, too. K-1 is more than $1,000, so I figured . . .

They say, "I don't know. Maybe try Ricoh Customer Service." *



* I know I'm poking the nest but I actually bought the warranty card and had to cancel the order.
SquareTrade?


Steve

05-11-2016, 01:54 PM   #9
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QuoteOriginally posted by stevebrot Quote
SquareTrade?


Steve
That's an option. For three more weeks.
05-11-2016, 04:30 PM   #10
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Maybe the K-1 is going to be covered by the Advantage Program?
05-11-2016, 04:44 PM   #11
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QuoteOriginally posted by Not a Number Quote
Maybe the K-1 is going to be covered by the Advantage Program?
Whatever they decide, I hope they make an accommodation for early adopters, given the historical 30-days-from-purchase window to buy the warranty card.
05-11-2016, 04:56 PM   #12
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QuoteOriginally posted by monochrome Quote
Whatever they decide, I hope they make an accommodation for early adopters, given the historical 30-days-from-purchase window to buy the warranty card.
The Advantage Program makes accommodations for purchases of the 645Z prior to the launching of the Advantage Program. They could make a similar accommodation that if you purchased the K-1 before such and such a date register before so and so date:
QuoteQuote:
*Current owners of PENTAX 645Z cameras purchased prior to May 1, 2016 can buy the Advantage Program if they register on or before July 1, 2016."
Advantage Program - Platinum | Ricoh Imaging
Advantage Program - Gold | Ricoh Imaging
05-11-2016, 05:19 PM   #13
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I sent Ricoh a message through their website form. Zero response. I was asking about warranties, etc.

Doesn't inspire much confidence. If I get the opportunity, and a good price, I'm just gonna buy gray market since their warranty support seems to be nil. Or maybe just use my credit card warranty: it's a pain to deal with but at least THEY get back to me.
05-11-2016, 05:28 PM   #14
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For USA customers, I hope the third party warranties find a way to bypass Precision Camera. Precision has screwed up warranty lens repairs on me twice.
05-11-2016, 08:59 PM   #15
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This is news is a bummer. I ordered two of the warranties from B&H for K-1s. One arrived today and the other is on back order. I bought one of the K-1s locally last week, but the other was a pre-order from B&H back in March. Since I paid for the K-1 form B&H via PayPal the purchase date is in March and the 30-day window for buying another vendor's warranty has closed. If it turns out to be correct that the warranty will not cover the K-1 I will have to cancel the one that is back ordered and return the one that has already been delivered. Heading over to the ask B&H forum to ask for clarification.
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