[monochrome]

After further investigation, the extended warranty does cover the K-1.

This is the warranty in question:
Pentax Extended Warranty for Advanced ADVWARRANTY-ADVILC B&H

I attempted to purchase the 2-year warranty extension to accompany my K-1, but online specifications were not specific. i called Ricoh in Denver (not Customer Service) and was told there is no K-1 Extended Warranty offered in USA, and no plan at this time to offer an Extended Warranty for the K-1.

The Extended Warranty for Advanced Cameras ($110) is for K-3 and K-3ll only.

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Last edited by monochrome; 05-12-2016 at 03:12 PM. Reason: updated info

[Outis]

That's...not great.

[Adam]

When I spoke with the reps at WPPI, they didn't even know that the $19 extended warranty had existed for years. So let me do a little bit more digging on this

I'd still expect it to be valid. If not, Square Trade and other third-party warranties are similarly-priced.

[Adam]

They're supposed to call me later this week.

If they do, throw them a curveball and ask about the $50 warranty, which is what should technically cover the K-3 and K-3 II since both have an MSRP under $1000

Adam
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[loco]

That makes no sense at all. Why would they not cover their flagship camera?

[stevebrot]

If they do, throw them a curveball and ask about the $50 warranty, which is what should technically cover the K-3 and K-3 II since both have an MSRP under $1000

Yes, do that. It has been my understanding that is the product that applies to those two cameras. I wonder what the vendors (Adorama and B&H, among others) say?


Steve

[monochrome]

Yes, do that. It has been my understanding that is the product that applies to those two cameras. I wonder what the vendors (Adorama and B&H, among others) say?


Steve

Mine, too. K-1 is more than $1,000, so I figured . . .

They say, "I don't know. Maybe try Ricoh Customer Service." *



* I know I'm poking the nest but I actually bought the warranty card and had to cancel the order. My local B&M Dealer, where I bought the camera, didn't know about the Extended Warranty at all - on K-3II - or about the Advantage Program for 645z.

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Last edited by monochrome; 05-11-2016 at 05:33 PM.

[stevebrot]

Mine, too. K-1 is more than $1,000, so I figured . . .

They say, "I don't know. Maybe try Ricoh Customer Service." *



* I know I'm poking the nest but I actually bought the warranty card and had to cancel the order.

SquareTrade?


Steve

[monochrome]

SquareTrade?


Steve

That's an option. For three more weeks.

[Not a Number]

Maybe the K-1 is going to be covered by the Advantage Program?

[monochrome]

Maybe the K-1 is going to be covered by the Advantage Program?

Whatever they decide, I hope they make an accommodation for early adopters, given the historical 30-days-from-purchase window to buy the warranty card.

[Not a Number]

Whatever they decide, I hope they make an accommodation for early adopters, given the historical 30-days-from-purchase window to buy the warranty card.

The Advantage Program makes accommodations for purchases of the 645Z prior to the launching of the Advantage Program. They could make a similar accommodation that if you purchased the K-1 before such and such a date register before so and so date:

*Current owners of PENTAX 645Z cameras purchased prior to May 1, 2016 can buy the Advantage Program if they register on or before July 1, 2016."

Advantage Program - Platinum | Ricoh Imaging
Advantage Program - Gold | Ricoh Imaging

[Oakland Rob]

I sent Ricoh a message through their website form. Zero response. I was asking about warranties, etc.

Doesn't inspire much confidence. If I get the opportunity, and a good price, I'm just gonna buy gray market since their warranty support seems to be nil. Or maybe just use my credit card warranty: it's a pain to deal with but at least THEY get back to me.

[DeadJohn]

For USA customers, I hope the third party warranties find a way to bypass Precision Camera. Precision has screwed up warranty lens repairs on me twice.

[loveisageless]

This is news is a bummer. I ordered two of the warranties from B&H for K-1s. One arrived today and the other is on back order. I bought one of the K-1s locally last week, but the other was a pre-order from B&H back in March. Since I paid for the K-1 form B&H via PayPal the purchase date is in March and the 30-day window for buying another vendor's warranty has closed. If it turns out to be correct that the warranty will not cover the K-1 I will have to cancel the one that is back ordered and return the one that has already been delivered. Heading over to the ask B&H forum to ask for clarification.