Originally posted by pathdoc
The issue here is one of customer service, communication and eagerness to be seen to help.
So? If SRS didn't have a replacement in stock then there would have been a wait until the next shipment arrives. Who knows how long that could be.
Since Rcioh's policy (at least for North America) is replacement at the sole discretion of Ricoh. Precision.doesn't have the option to simply ship out replacements. If they did there would no doubt be faster turn around times and less need for communication other shipping notifications. Granted that Precision's record is generally terrible but there is a big difference between a service and retail business.
And even if Precision was listen why should they care? For the time being they have the exclusive contract to handle Ricoh warranty repair in the US. Do they have any competition to worry about? Since they also have contracts with Canon, Nikon, Olympus and Sony there probably isn't much in the way of competition.
But kudos for SRS. I've seen plenty of praise for them.