K-1 to K-1II update takes too long

Supakatti · 06-26-2018, 12:21 AM

I sent my K-1 body for to become updated over a month ago May 22nd, via my local camera dealer.
It must have been one of the first bodies arrived in the Pentax service in Sweden from Finland.

Two weeks ago my dealer asked the service, why the camera has not arrived back after being in a trip for a month. He got an answer, they have no had enough parts to update cameras.

Now there's the same announcement in their web page.

How long Pentax thinks it is ok to keep the camera gear in the service, without doing a thing for it. And not informing the customer, there is a severe delay. No need to expect any compensation. though the best time of the year to photograph has gone.

No good! I am using my K-3 meantime and I will survive. But...
I am not recommending anyone in Scandinavia to think about updating their K-1. The customer care and sevice sucks.

Last edited by Supakatti; 06-26-2018 at 01:30 AM.

Not a Number · 06-26-2018, 12:50 AM

In the US cameras that had been sent in and backlogged due to lack of parts were returned to the owner. The owners were informed that they would be notified when parts were available and to send their cameras again at that time to be upgraded in order to keep to the estimated 5-10 service time frame. Prepaid shipping provided.

Seems like the problem is with how the regional service center is handling the backlog or even perhaps be an isolated incident and not "How long Pentax (sic) thinks it is ok to keep the camera gear in service, without doing a thing for it".

**BigMackCam** · 06-26-2018, 12:51 AM

Sorry to hear that

I've heard a number of good things previously about the Swedish service facility, so hopefully this isn't demonstrative of their customer care and service in general...

Barry Pearson · 06-26-2018, 01:10 AM - **1 Like**

Originally posted by Supakatti

I am not recommending anyone in Northern Europe to think about updating their K-1. The customer care and sevice sucks.

That statement needs to be qualified according to country.

I'm in the UK. I delivered my K-1 to Johnsons Photopia personally on a Tuesday. I got a phone call on the Friday to say it was ready. I picked the K-1ii up personally on the next Monday.

But ... I had discussed this with them over the photo beforehand, and when I handed it over, I asked them to try to make it available in time for a certain event where I intended to use it.

Supakatti · 06-26-2018, 01:33 AM

Originally posted by Barry Pearson

That statement needs to be qualified according to country.

That is true! I edited my post! This is perhaps more like a Scandinavian problem rather than a world wide one.

**Rondec** · 06-26-2018, 02:21 AM - **3 Likes**

The issue is that all the negative views on the K-1 II haven't been effective enough if people are still sending their cameras in. We need to be clear on how much of a step back the K-1 II is. Why would anyone actually upgrade their camera when it is actually a downgrade?

/sarc

**felixkh** · 06-26-2018, 02:53 AM

If there is a good response and Pentax seemed to have miscalculated on the popularity of the upgrade. THTey would definitely run out of parts. Yes, they are wrong for not informing the customers that there would be a delay. Overall, this is something only Pentax is offering.

MJKoski · 06-26-2018, 03:29 AM

Supakatti...Kameraservice Kungsör (which services Pentax in Scandinavia) had an announcement early in May that demand for upgrade is far too high and they are lacking parts needed to do the upgrade. Maybe it was taken off for a while and someone in the chain did not notice it.

Supakatti · 06-26-2018, 04:02 AM

Originally posted by MJKoski

Supakatti...Kameraservice Kungsör (which services Pentax in Scandinavia) had an announcement early in May that demand for upgrade is far too high and they are lacking parts needed to do the upgrade. Maybe it was taken off for a while and someone in the chain did not notice it.

Ok! So, if the service has informed Pentax about the upcoming problem, it is not entirely their fault. Just, they should have informed the local dealers and customers better about the delay as well.

Btw. My local Pentax dealer, which I respect and support a lot, contacted Kungsör today and my K-1 is going to return now.
I am not aware though, if it's been updated nor if the sticky memory slot has been fixed and sensor cleaned...

MJKoski · 06-26-2018, 04:40 AM - **1 Like**

Curious, sticky memory slot? Mine is too a bit "sticky", the card does not always pop out smoothly when ejected from the slot 1.

**clickclick** · 06-26-2018, 05:49 AM

I wonder if Pentax will extend the upgrade period due to demand? While frustrating to have an unexpected wait, I think this must be good news for Pentax if the demand is way past anticipation and the number of boards initially produced. I can see them having cautiously made a small initial run not knowing what the reception would be. Now it sounds like it was way beyond what was hoped. Hopefully this will encourage continued/increased R&D into new and improved models.

Kunzite · 06-26-2018, 06:03 AM

Originally posted by MJKoski

Curious, sticky memory slot? Mine is too a bit "sticky", the card does not always pop out smoothly when ejected from the slot 1.

I guess that's the result of us complaining how the previous models would eject the card to the farthest corner of the room, or (preferably, if outdoors) in the thickest and thorniest bush available.

**eccs19** · 06-26-2018, 07:00 AM

Originally posted by MJKoski

Curious, sticky memory slot? Mine is too a bit "sticky", the card does not always pop out smoothly when ejected from the slot 1.

Mine is the same. Slot one sticks. I find it works best ejecting from the corner of the card vs the center, then it hardly ever sticks.

SirTomster · 06-26-2018, 08:10 AM

Originally posted by Kunzite

I guess that's the result of us complaining how the previous models would eject the card to the farthest corner of the room, or (preferably, if outdoors) in the thickest and thorniest bush available.

Fly little card. Fly!

**BigMackCam** · 06-26-2018, 12:58 PM

Originally posted by Kunzite

I guess that's the result of us complaining how the previous models would eject the card to the farthest corner of the room, or (preferably, if outdoors) in the thickest and thorniest bush available.

I kind-of like the springiness in my K-3 and K-3II

I've had to play catch on a few occasions, but at least you know that card is coming out!

06-26-2018, 12:21 AM	#1
Supakatti Senior Member Join Date: Feb 2014 Location: Tuusula, Southern Finland Photos: Albums Posts: 135	K-1 to K-1II update takes too long I sent my K-1 body for to become updated over a month ago May 22nd, via my local camera dealer. It must have been one of the first bodies arrived in the Pentax service in Sweden from Finland. Two weeks ago my dealer asked the service, why the camera has not arrived back after being in a trip for a month. He got an answer, they have no had enough parts to update cameras. Now there's the same announcement in their web page. How long Pentax thinks it is ok to keep the camera gear in the service, without doing a thing for it. And not informing the customer, there is a severe delay. No need to expect any compensation. though the best time of the year to photograph has gone. No good! I am using my K-3 meantime and I will survive. But... I am not recommending anyone in Scandinavia to think about updating their K-1. The customer care and sevice sucks. Last edited by Supakatti; 06-26-2018 at 01:30 AM.

06-26-2018, 01:10 AM - 1 Like	#4
Barry Pearson Veteran Member Join Date: Jul 2013 Location: Stockport Posts: 964	This may be different in the UK Originally posted by Supakatti I am not recommending anyone in Northern Europe to think about updating their K-1. The customer care and sevice sucks. That statement needs to be qualified according to country. I'm in the UK. I delivered my K-1 to Johnsons Photopia personally on a Tuesday. I got a phone call on the Friday to say it was ready. I picked the K-1ii up personally on the next Monday. But ... I had discussed this with them over the photo beforehand, and when I handed it over, I asked them to try to make it available in time for a certain event where I intended to use it.

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06-26-2018, 12:50 AM	#2
Not a Number Moderator Join Date: Mar 2012 Location: Venice, CA Posts: 10,526	In the US cameras that had been sent in and backlogged due to lack of parts were returned to the owner. The owners were informed that they would be notified when parts were available and to send their cameras again at that time to be upgraded in order to keep to the estimated 5-10 service time frame. Prepaid shipping provided. Seems like the problem is with how the regional service center is handling the backlog or even perhaps be an isolated incident and not "How long Pentax (sic) thinks it is ok to keep the camera gear in service, without doing a thing for it".

06-26-2018, 12:51 AM	#3
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,669	Sorry to hear that I've heard a number of good things previously about the Swedish service facility, so hopefully this isn't demonstrative of their customer care and service in general...

06-26-2018, 01:33 AM	#5
Supakatti Senior Member Join Date: Feb 2014 Location: Tuusula, Southern Finland Photos: Albums Posts: 135 Original Poster	Originally posted by Barry Pearson That statement needs to be qualified according to country. That is true! I edited my post! This is perhaps more like a Scandinavian problem rather than a world wide one.

06-26-2018, 02:21 AM - 3 Likes	#6
Rondec Loyal Site Supporter Join Date: Mar 2009 Location: Gladys, Virginia Photos: Gallery Posts: 27,652	The issue is that all the negative views on the K-1 II haven't been effective enough if people are still sending their cameras in. We need to be clear on how much of a step back the K-1 II is. Why would anyone actually upgrade their camera when it is actually a downgrade? /sarc

06-26-2018, 02:53 AM	#7
felixkh Site Supporter Join Date: Nov 2008 Location: Singapore Photos: Gallery Posts: 1,201	If there is a good response and Pentax seemed to have miscalculated on the popularity of the upgrade. THTey would definitely run out of parts. Yes, they are wrong for not informing the customers that there would be a delay. Overall, this is something only Pentax is offering.

06-26-2018, 03:29 AM	#8
MJKoski Veteran Member Join Date: Aug 2016 Posts: 1,784	Supakatti...Kameraservice Kungsör (which services Pentax in Scandinavia) had an announcement early in May that demand for upgrade is far too high and they are lacking parts needed to do the upgrade. Maybe it was taken off for a while and someone in the chain did not notice it.

06-26-2018, 04:02 AM	#9
Supakatti Senior Member Join Date: Feb 2014 Location: Tuusula, Southern Finland Photos: Albums Posts: 135 Original Poster	Originally posted by MJKoski Supakatti...Kameraservice Kungsör (which services Pentax in Scandinavia) had an announcement early in May that demand for upgrade is far too high and they are lacking parts needed to do the upgrade. Maybe it was taken off for a while and someone in the chain did not notice it. Ok! So, if the service has informed Pentax about the upcoming problem, it is not entirely their fault. Just, they should have informed the local dealers and customers better about the delay as well. Btw. My local Pentax dealer, which I respect and support a lot, contacted Kungsör today and my K-1 is going to return now. I am not aware though, if it's been updated nor if the sticky memory slot has been fixed and sensor cleaned...

06-26-2018, 04:40 AM - 1 Like	#10
MJKoski Veteran Member Join Date: Aug 2016 Posts: 1,784	Curious, sticky memory slot? Mine is too a bit "sticky", the card does not always pop out smoothly when ejected from the slot 1.

06-26-2018, 05:49 AM	#11
clickclick Loyal Site Supporter Join Date: May 2016 Location: East Coast Posts: 2,903	I wonder if Pentax will extend the upgrade period due to demand? While frustrating to have an unexpected wait, I think this must be good news for Pentax if the demand is way past anticipation and the number of boards initially produced. I can see them having cautiously made a small initial run not knowing what the reception would be. Now it sounds like it was way beyond what was hoped. Hopefully this will encourage continued/increased R&D into new and improved models.

06-26-2018, 06:03 AM	#12
Kunzite Pentaxian Join Date: Apr 2007 Location: Romania Posts: 15,132	Originally posted by MJKoski Curious, sticky memory slot? Mine is too a bit "sticky", the card does not always pop out smoothly when ejected from the slot 1. I guess that's the result of us complaining how the previous models would eject the card to the farthest corner of the room, or (preferably, if outdoors) in the thickest and thorniest bush available.

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06-26-2018, 07:00 AM	#13
eccs19 Site Supporter Join Date: Jul 2008 Location: Lisle, Ontario Photos: Gallery Posts: 1,510	Originally posted by MJKoski Curious, sticky memory slot? Mine is too a bit "sticky", the card does not always pop out smoothly when ejected from the slot 1. Mine is the same. Slot one sticks. I find it works best ejecting from the corner of the card vs the center, then it hardly ever sticks.

06-26-2018, 08:10 AM	#14
SirTomster Veteran Member Join Date: Mar 2014 Posts: 416	Originally posted by Kunzite I guess that's the result of us complaining how the previous models would eject the card to the farthest corner of the room, or (preferably, if outdoors) in the thickest and thorniest bush available. Fly little card. Fly!

06-26-2018, 12:58 PM	#15
BigMackCam Digitiser of Film Join Date: Mar 2010 Location: North East of England Posts: 20,669	Originally posted by Kunzite I guess that's the result of us complaining how the previous models would eject the card to the farthest corner of the room, or (preferably, if outdoors) in the thickest and thorniest bush available. I kind-of like the springiness in my K-3 and K-3II I've had to play catch on a few occasions, but at least you know that card is coming out!