Can anyone help me with the content of a new camera?

tvdtvdtvd · 07-01-2018, 05:51 PM - **1 Like**

Originally posted by Larrymc

B&H is an excellent supplier, don't believe a lot of the hype!

I've pretty much ordered all my new gear exclusively from B&H for the past 15 years. They're not always the cheapest but
they are always competitive. And I've never worried about getting a funky product from them.

steve_k · 07-01-2018, 06:00 PM

Originally posted by AI8877

Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price.

Have never had an issue with B&H. I live about 60 miles outside of NYC. If I order something from them before noon. I receive it the next day if it is in stock and they let me know if it is not. Never have I ever experienced what you have described in my dealings with B&H. Also I have had similar experiences with Adorama. They take an extra day with shipping.

Regarding Amazon I had the same thing happen. I chose to return the item.

stillshot2 · 07-01-2018, 06:15 PM

I think since Amazon gets so many returns and so readily accepts just about anything as a return there is more likely the probability you are getting something that is used but the sender returned the item saying it was still new. The guy processing a return probably just opens the box to make sure there is still a camera in there then throws it into a pile and moves onto the next one as there are probably a million to go through in short time. I'd be curious to know for sure from someone that has actually worked for Amazon though!

AI8877 · 07-01-2018, 06:29 PM

Yup 20% off is a lot of money in savings for a 38 clicks, missing piece of paper and a misplaced viewfinder cap . When it sunk in, I’m actually very satisfied.

LensBeginner · 07-02-2018, 03:36 AM

A shutter counter of 38 could simply indicate test shots at the factory... I wouldn't worry about it at all.
If that got you 20% off, I'd pop the champagne and never think about it again

MJKoski · 07-02-2018, 03:59 AM - **1 Like**

Ya! Superb deal. And you still have full warranty.

AI8877 · 07-02-2018, 06:58 AM - **1 Like**

Originally posted by LensBeginner

A shutter counter of 38 could simply indicate test shots at the factory... I wouldn't worry about it at all.
If that got you 20% off, I'd pop the champagne and never think about it again

Hahaha I will take your advise

SirTomster · 07-02-2018, 07:24 AM

20% off for fhat? Wow.

I am keeping a better eye on my Amazon orders. I have always figured that some items I received were returns but nothing was every bad enough to call on.

**eyrr** · 07-02-2018, 08:41 AM - **1 Like**

Originally posted by steve_k

Have never had an issue with B&H. I live about 60 miles outside of NYC. If I order something from them before noon. I receive it the next day if it is in stock and they let me know if it is not. Never have I ever experienced what you have described in my dealings with B&H. Also I have had similar experiences with Adorama. They take an extra day with shipping.

Regarding Amazon I had the same thing happen. I chose to return the item.

from B&H

You live relatively close to B&H and Adorama. The OP is in Medicine Hat Alberta Canada which is not only much further but also international shipping and clearances etc. Something coming by air would likely go to Calgary (?) then to Medicine Hat from there. I'm in Toronto and it takes about a week for me to get something from B&H. (Not a complaint, just an observation. I've never been less than 100% satisfied with my dealings with B&H.) Amazon.ca is located in Canada and a camera purchased through them would have a 2 year Canadian warranty. International shipping / returns and warranty are always a bit more hassle, so I understand why somebody would prefer to deal with them.

AI8877 · 07-02-2018, 09:22 AM

Originally posted by SirTomster

20% off for fhat? Wow.

I am keeping a better eye on my Amazon orders. I have always figured that some items I received were returns but nothing was every bad enough to call on.

I'll probably be keeping an eye to. I ordered the FA 70 200 mm and it's one expensive lens. I'll check every centimeter to make sure it's not a returned item.

Tom S. · 07-02-2018, 10:41 AM

Originally posted by AI8877

Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price.

I'm seeing a double standard here. B&H sucks because they can't deliver to a location that is 1,875 miles away across an international boarder in 2-3 days, and because they have the audacity to expect you to open and inspect a package in the same time frame? LOL

I suspect they're probably glad you didn't order from them.

BTW: How much do you think Amazon supports this site vs. how much B&H does?

AI8877 · 07-02-2018, 11:57 AM

Originally posted by Tom S.

I'm seeing a double standard here. B&H sucks because they can't deliver to a location that is 1,875 miles away across an international boarder in 2-3 days, and because they have the audacity to expect you to open and inspect a package in the same time frame? LOL

I suspect they're probably glad you didn't order from them.

BTW: How much do you think Amazon supports this site vs. how much B&H does?

With all due respect, I’m talking about what works best for me. If I didn’t have time to inspect an item in 2 days and then I discover It’s faulty in one way or the other, I’d like to know that I can return it without eating the shipping cost.
Ps: I mentioned I order a lens from them because it was 700$ cheaper than from amazon but given that even if it was faulty and I didn’t discover it past that time frame, I’d gladly eat the shipping cost as the other option was twice the price.
That’s my first dealing with them, reviews on the web aren’t the greatest.

**clickclick** · 07-02-2018, 04:42 PM

It's unfortunate you've had an unsatisfactory experience with B&H. It does not match my experiences as a U.S. customer. I've ordered many many lenses from them over quite a few years and a handful of bodies in there too. I've had a handful of lenses that were decentered that I've swapped back with no questions asked and return shipping paid for. One of them was swapped back twice even, and the 3rd is fantastic. I've never experienced the two day requirement either. I believe it's 30 days, and maybe this is a U.S. customer thing. I could see something like if it's due to shipping damages and it's international, B&H might have a limit on how long before they make a claim against the shipper driving a response from you to tell them about damage in a similar time frame. And I write this as much to help U.S. customers who might not have much experience with B&H and are scratching their heads right now. It's not a hit at you in your situation.

**Mikesul** · 07-02-2018, 07:13 PM

B&H is a great resource at least for those of us here in the US. I am also pretty sure I see regular posts from people in Europe and Australia also using them, not to mention all the Canadians who have been pleased. It is too bad you had an unpleasant experience but we should always be slow to judge.

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07-01-2018, 05:51 PM - 1 Like	#16
tvdtvdtvd Veteran Member Join Date: Jan 2010 Posts: 1,665	Originally posted by Larrymc B&H is an excellent supplier, don't believe a lot of the hype! I've pretty much ordered all my new gear exclusively from B&H for the past 15 years. They're not always the cheapest but they are always competitive. And I've never worried about getting a funky product from them.

07-01-2018, 06:00 PM	#17
steve_k Site Supporter Join Date: Dec 2016 Location: Shelton, CT Photos: Albums Posts: 708	Originally posted by AI8877 Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price. Have never had an issue with B&H. I live about 60 miles outside of NYC. If I order something from them before noon. I receive it the next day if it is in stock and they let me know if it is not. Never have I ever experienced what you have described in my dealings with B&H. Also I have had similar experiences with Adorama. They take an extra day with shipping. Regarding Amazon I had the same thing happen. I chose to return the item.

07-01-2018, 06:15 PM	#18
stillshot2 Pentaxian Join Date: Sep 2013 Location: Phoenix, AZ Photos: Albums Posts: 1,070	I think since Amazon gets so many returns and so readily accepts just about anything as a return there is more likely the probability you are getting something that is used but the sender returned the item saying it was still new. The guy processing a return probably just opens the box to make sure there is still a camera in there then throws it into a pile and moves onto the next one as there are probably a million to go through in short time. I'd be curious to know for sure from someone that has actually worked for Amazon though!

07-01-2018, 06:29 PM	#19
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39 Original Poster	Yup 20% off is a lot of money in savings for a 38 clicks, missing piece of paper and a misplaced viewfinder cap . When it sunk in, I’m actually very satisfied.

07-02-2018, 03:36 AM	#20
LensBeginner Veteran Member Join Date: Sep 2014 Photos: Albums Posts: 4,696	A shutter counter of 38 could simply indicate test shots at the factory... I wouldn't worry about it at all. If that got you 20% off, I'd pop the champagne and never think about it again

07-02-2018, 03:59 AM - 1 Like	#21
MJKoski Veteran Member Join Date: Aug 2016 Posts: 1,784	Ya! Superb deal. And you still have full warranty.

07-02-2018, 06:58 AM - 1 Like	#22
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39 Original Poster	Originally posted by LensBeginner A shutter counter of 38 could simply indicate test shots at the factory... I wouldn't worry about it at all. If that got you 20% off, I'd pop the champagne and never think about it again Hahaha I will take your advise

07-02-2018, 07:24 AM	#23
SirTomster Veteran Member Join Date: Mar 2014 Posts: 416	20% off for fhat? Wow. I am keeping a better eye on my Amazon orders. I have always figured that some items I received were returns but nothing was every bad enough to call on.

07-02-2018, 08:41 AM - 1 Like	#24
eyrr Loyal Site Supporter Join Date: Apr 2016 Location: Toronto Photos: Gallery Posts: 318	Originally posted by steve_k Have never had an issue with B&H. I live about 60 miles outside of NYC. If I order something from them before noon. I receive it the next day if it is in stock and they let me know if it is not. Never have I ever experienced what you have described in my dealings with B&H. Also I have had similar experiences with Adorama. They take an extra day with shipping. Regarding Amazon I had the same thing happen. I chose to return the item. from B&H You live relatively close to B&H and Adorama. The OP is in Medicine Hat Alberta Canada which is not only much further but also international shipping and clearances etc. Something coming by air would likely go to Calgary (?) then to Medicine Hat from there. I'm in Toronto and it takes about a week for me to get something from B&H. (Not a complaint, just an observation. I've never been less than 100% satisfied with my dealings with B&H.) Amazon.ca is located in Canada and a camera purchased through them would have a 2 year Canadian warranty. International shipping / returns and warranty are always a bit more hassle, so I understand why somebody would prefer to deal with them.

07-02-2018, 09:22 AM	#25
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39 Original Poster	Originally posted by SirTomster 20% off for fhat? Wow. I am keeping a better eye on my Amazon orders. I have always figured that some items I received were returns but nothing was every bad enough to call on. I'll probably be keeping an eye to. I ordered the FA 70 200 mm and it's one expensive lens. I'll check every centimeter to make sure it's not a returned item.

07-02-2018, 10:41 AM	#26
Tom S. Veteran Member Join Date: May 2008 Location: S.E. Michigan Photos: Albums Posts: 4,317	Originally posted by AI8877 Well, Bh photo return policy kinda sucks. You have 2 report any defect in the package within 2 days or else you’re on your own. If you received a decentered lens or whatever you’ll have to eat shipping costs. Plus with amazon I get the item shipped in 2-3 days. BH, I ordered a lens a week ago and still haven’t received it. So if that situation, happened with them they’ll probably say too bad buddy it’s been 2 weeks you should’ve reported it. Nothing against the quality of their products though as I never dealt with them because of the reviews I read about their returns. Only ordered that one lens because amazon had it for almost twice the price. I'm seeing a double standard here. B&H sucks because they can't deliver to a location that is 1,875 miles away across an international boarder in 2-3 days, and because they have the audacity to expect you to open and inspect a package in the same time frame? LOL I suspect they're probably glad you didn't order from them. BTW: How much do you think Amazon supports this site vs. how much B&H does?

07-02-2018, 11:57 AM	#27
AI8877 Junior Member Join Date: Jun 2018 Location: Medicine Hat, Alberta Posts: 39 Original Poster	Originally posted by Tom S. I'm seeing a double standard here. B&H sucks because they can't deliver to a location that is 1,875 miles away across an international boarder in 2-3 days, and because they have the audacity to expect you to open and inspect a package in the same time frame? LOL I suspect they're probably glad you didn't order from them. BTW: How much do you think Amazon supports this site vs. how much B&H does? With all due respect, I’m talking about what works best for me. If I didn’t have time to inspect an item in 2 days and then I discover It’s faulty in one way or the other, I’d like to know that I can return it without eating the shipping cost. Ps: I mentioned I order a lens from them because it was 700$ cheaper than from amazon but given that even if it was faulty and I didn’t discover it past that time frame, I’d gladly eat the shipping cost as the other option was twice the price. That’s my first dealing with them, reviews on the web aren’t the greatest.

07-02-2018, 04:42 PM	#28
clickclick Loyal Site Supporter Join Date: May 2016 Location: East Coast Posts: 2,903	It's unfortunate you've had an unsatisfactory experience with B&H. It does not match my experiences as a U.S. customer. I've ordered many many lenses from them over quite a few years and a handful of bodies in there too. I've had a handful of lenses that were decentered that I've swapped back with no questions asked and return shipping paid for. One of them was swapped back twice even, and the 3rd is fantastic. I've never experienced the two day requirement either. I believe it's 30 days, and maybe this is a U.S. customer thing. I could see something like if it's due to shipping damages and it's international, B&H might have a limit on how long before they make a claim against the shipper driving a response from you to tell them about damage in a similar time frame. And I write this as much to help U.S. customers who might not have much experience with B&H and are scratching their heads right now. It's not a hit at you in your situation.

07-02-2018, 07:13 PM	#29
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	B&H is a great resource at least for those of us here in the US. I am also pretty sure I see regular posts from people in Europe and Australia also using them, not to mention all the Canadians who have been pleased. It is too bad you had an unpleasant experience but we should always be slow to judge.