K-1 upgrade delay

**snpsht** · 10-14-2018, 03:41 PM

CRK in Melbourne has just contacted me saying the upgrade has now been completed, and they're sending my K-1 II off to me today...yayayay...I'll have it in time for my trip out to Broken Hill and Minindee Lakes!!!!

funkythiru · 10-14-2018, 06:47 PM

Hopefully Precision has some good news tomorrow.

DonovanJM · 10-15-2018, 07:27 AM

Originally posted by funkythiru

Hopefully Precision has some good news tomorrow.

That would be nice. Let us know what they have to say.

**smigol** · 10-15-2018, 09:54 AM

I piled on in mid-september and sent my K-1 in to Precision. It's also still waiting for parts. I'm hoping to get the upgrade back by mid-November.

In the meantime, I'm using my K5IIs and getting through the backlog of photos from the summer.

funkythiru · 10-15-2018, 01:54 PM

Originally posted by DonovanJM

That would be nice. Let us know what they have to say.

Called twice only got the answering machine.

texandrews · 10-16-2018, 07:21 AM

Originally posted by funkythiru

Called twice only got the answering machine.

Well, I got that, too, in July. Ultimately all was good, but like so many companies they don't prioritize their interface with the customers. Companies don't seem to understand how bad that is.---although here they did make efforts to contact me via email after a couple of people had left and my contact info and email comms had been shunted around, which took a little effort I think.

DonovanJM · 10-16-2018, 09:32 AM

I just got off the phone with them and the lady said they have no update. I pointed out that the website say's the parts have been ordered and she said they have ordered the parts but have no ETA on when they will arrive. She said they are trying to find out.
So no one knows anything.

texandrews · 10-16-2018, 12:25 PM

Originally posted by DonovanJM

I just got off the phone with them and the lady said they have no update. I pointed out that the website say's the parts have been ordered and she said they have ordered the parts but have no ETA on when they will arrive. She said they are trying to find out.
So no one knows anything.

Not so surprised at this, yet it's possibly interesting. I had assumed the boards were K1II boards, and that they could just be gotten from either the factory or the supplier. I would still think that would be true....but maybe the boards are slightly different...?

jcsnyc · 10-16-2018, 12:48 PM

I spoke to Precision and got the same info, "No ETA." I emailed Pentax and got, "Thanks for being a loyal customer. You will get the upgrade when available."

So really zero solid info on the ETA. I replied and asked again for an ETA.

I also sent my camera in.... but can live a few more weeks with my backup K3....

**jbondo** · 10-16-2018, 07:50 PM

Originally posted by tax

Now I am glad that I sent just one of my K-1's to them, not both.

Sigh. I sent both of mine in, I decided my odds were better of not getting cancelled if they actually had my cameras there. Meanwhile it's just me and "Koi" (my K-01) to take photos with.

**Mikesul** · 10-17-2018, 06:15 AM - **1 Like**

It is sad that Pentax/Ricoh have managed to turn this otherwise positive upgrade offer into a PR disaster. They got great, positive press for offering the upgrade but that is probably now coming undone. The K-1ii upgrade is worth the wait but I sympathize with all of you are having to wait.

texandrews · 10-17-2018, 06:21 AM

Originally posted by Mikesul

It is sad that Pentax/Ricoh have managed to turn this otherwise positive upgrade offer into a PR disaster. They got great, positive press for offering the upgrade but that is probably now coming undone. The K-1ii upgrade is worth the wait but I sympathize with all of you are having to wait.

Mmmmm, not really IMO. Again, part of this problem is that the naysayers came out in force immediately, and I think that made enough people wait to cause a bottleneck in the second half of the upgrade period, and waht looks to be a rush at the bitter end. I ahd to wait until I was through with a shooting period for work, and mine took a while but everything turned out OK.

It doesn't help that Pentax has once again underestimated demand (it's a pattern...) or that here in the U.S. Precision has gone through some personnel changes---I'm counting 3-4 that I know of, and it doesn't look to be a big outfit in the first place. Loosing people is always disruptive.

Kingman · 10-17-2018, 08:19 AM

I too am a last minute hold out but on a phone call to Precision I was told to fill out and submit the online form before the end of September but do not send in the body until told to do so. This works great in that I am taking my "old" K1 to Europe for two weeks instead of not having my camera sitting and waiting. I will call Precision when I return in November. I could taken my K3 instead but prefer the low light capabilities of the K1.

funkythiru · 10-22-2018, 10:04 AM

Called today, no updates . They are still waiting on parts and told me not to send the camera in. Wonder if Ricoh will release any info about the backlog.

**clickclick** · 10-22-2018, 10:22 AM - **2 Likes**

While our recent discussion is focused on Precision and upgrades here in the U.S., lest not forget that we've got global "competition" for the upgrade parts. Totally get the frustration by folks who have sent in a camera, but otherwise, really think it's just a question of hanging in there a bit longer. And can't help but think that at some level the delay is a good thing - demand has to be good for Ricoh. This beats them having a pile of boards no one wants and second guessing what they did and deciding to never do this again in the future. The idea I can upgrade my camera for roughly a quarter the cost of new is pretty cool. It would be nice to see this again in the future. I'm not in a position to shell out the bucks for a K-1 II off the shelf, but I can do the upgrade. I'll happily wait my turn.

10-16-2018, 07:21 AM	#36
texandrews Moderator Join Date: Apr 2014 Location: Baltimore Photos: Albums Posts: 3,392	Originally posted by funkythiru Called twice only got the answering machine. Well, I got that, too, in July. Ultimately all was good, but like so many companies they don't prioritize their interface with the customers. Companies don't seem to understand how bad that is.---although here they did make efforts to contact me via email after a couple of people had left and my contact info and email comms had been shunted around, which took a little effort I think. Last edited by texandrews; 10-16-2018 at 07:28 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Setting the 2 second delay on my K-1.	TerryL	Troubleshooting and Beginner Help	7	03-31-2018 01:57 PM
K5 shutter delay	scotty1	Troubleshooting and Beginner Help	5	06-10-2017 03:17 AM
Interval with 2sec delay?	Gimbal	Pentax K-1 & K-1 II	7	02-25-2017 11:20 AM
Lightroom Editing - Long Delay on getting clear images	PhotoNomad0	Digital Processing, Software, and Printing	19	10-24-2016 10:40 AM
You should delay Windows 10 upgrade!!!!!	davidreilly3207	Digital Processing, Software, and Printing	53	09-17-2015 03:30 AM

10-14-2018, 03:41 PM	#31
snpsht Site Supporter Join Date: Jun 2012 Location: South Coast, NSW Posts: 286	CRK in Melbourne has just contacted me saying the upgrade has now been completed, and they're sending my K-1 II off to me today...yayayay...I'll have it in time for my trip out to Broken Hill and Minindee Lakes!!!!

10-14-2018, 06:47 PM	#32
funkythiru Senior Member Join Date: Feb 2017 Location: Chicago Posts: 291	Hopefully Precision has some good news tomorrow.

10-15-2018, 07:27 AM	#33
DonovanJM Forum Member Join Date: Feb 2018 Location: Washougal, WA Photos: Albums Posts: 54	Originally posted by funkythiru Hopefully Precision has some good news tomorrow. That would be nice. Let us know what they have to say.

10-15-2018, 09:54 AM	#34
smigol Site Supporter Join Date: Sep 2008 Location: Menlo Park, CA Photos: Albums Posts: 422	I piled on in mid-september and sent my K-1 in to Precision. It's also still waiting for parts. I'm hoping to get the upgrade back by mid-November. In the meantime, I'm using my K5IIs and getting through the backlog of photos from the summer.

10-15-2018, 01:54 PM	#35
funkythiru Senior Member Join Date: Feb 2017 Location: Chicago Posts: 291	Originally posted by DonovanJM That would be nice. Let us know what they have to say. Called twice only got the answering machine.

10-16-2018, 09:32 AM	#37
DonovanJM Forum Member Join Date: Feb 2018 Location: Washougal, WA Photos: Albums Posts: 54	I just got off the phone with them and the lady said they have no update. I pointed out that the website say's the parts have been ordered and she said they have ordered the parts but have no ETA on when they will arrive. She said they are trying to find out. So no one knows anything.

10-16-2018, 12:25 PM	#38
texandrews Moderator Join Date: Apr 2014 Location: Baltimore Photos: Albums Posts: 3,392	Originally posted by DonovanJM I just got off the phone with them and the lady said they have no update. I pointed out that the website say's the parts have been ordered and she said they have ordered the parts but have no ETA on when they will arrive. She said they are trying to find out. So no one knows anything. Not so surprised at this, yet it's possibly interesting. I had assumed the boards were K1II boards, and that they could just be gotten from either the factory or the supplier. I would still think that would be true....but maybe the boards are slightly different...?

10-16-2018, 12:48 PM	#39
jcsnyc Senior Member Join Date: Jun 2012 Location: Brooklyn, NY Photos: Gallery \| Albums Posts: 253	I spoke to Precision and got the same info, "No ETA." I emailed Pentax and got, "Thanks for being a loyal customer. You will get the upgrade when available." So really zero solid info on the ETA. I replied and asked again for an ETA. I also sent my camera in.... but can live a few more weeks with my backup K3....

10-16-2018, 07:50 PM	#40
jbondo Loyal Site Supportaxian Join Date: Sep 2013 Location: Texas Photos: Albums Posts: 503	Originally posted by tax Now I am glad that I sent just one of my K-1's to them, not both. Sigh. I sent both of mine in, I decided my odds were better of not getting cancelled if they actually had my cameras there. Meanwhile it's just me and "Koi" (my K-01) to take photos with.

10-17-2018, 06:15 AM - 1 Like	#41
Mikesul Loyal Site Supporter Join Date: Sep 2009 Location: Phoenix, AZ Posts: 7,594	It is sad that Pentax/Ricoh have managed to turn this otherwise positive upgrade offer into a PR disaster. They got great, positive press for offering the upgrade but that is probably now coming undone. The K-1ii upgrade is worth the wait but I sympathize with all of you are having to wait.

10-17-2018, 06:21 AM	#42
texandrews Moderator Join Date: Apr 2014 Location: Baltimore Photos: Albums Posts: 3,392	Originally posted by Mikesul It is sad that Pentax/Ricoh have managed to turn this otherwise positive upgrade offer into a PR disaster. They got great, positive press for offering the upgrade but that is probably now coming undone. The K-1ii upgrade is worth the wait but I sympathize with all of you are having to wait. Mmmmm, not really IMO. Again, part of this problem is that the naysayers came out in force immediately, and I think that made enough people wait to cause a bottleneck in the second half of the upgrade period, and waht looks to be a rush at the bitter end. I ahd to wait until I was through with a shooting period for work, and mine took a while but everything turned out OK. It doesn't help that Pentax has once again underestimated demand (it's a pattern...) or that here in the U.S. Precision has gone through some personnel changes---I'm counting 3-4 that I know of, and it doesn't look to be a big outfit in the first place. Loosing people is always disruptive.

10-17-2018, 08:19 AM	#43
Kingman Senior Member Join Date: Feb 2017 Location: North Texas Posts: 199	I too am a last minute hold out but on a phone call to Precision I was told to fill out and submit the online form before the end of September but do not send in the body until told to do so. This works great in that I am taking my "old" K1 to Europe for two weeks instead of not having my camera sitting and waiting. I will call Precision when I return in November. I could taken my K3 instead but prefer the low light capabilities of the K1.

10-22-2018, 10:04 AM	#44
funkythiru Senior Member Join Date: Feb 2017 Location: Chicago Posts: 291	Called today, no updates . They are still waiting on parts and told me not to send the camera in. Wonder if Ricoh will release any info about the backlog.

10-22-2018, 10:22 AM - 2 Likes	#45
clickclick Loyal Site Supporter Join Date: May 2016 Location: East Coast Posts: 2,903	While our recent discussion is focused on Precision and upgrades here in the U.S., lest not forget that we've got global "competition" for the upgrade parts. Totally get the frustration by folks who have sent in a camera, but otherwise, really think it's just a question of hanging in there a bit longer. And can't help but think that at some level the delay is a good thing - demand has to be good for Ricoh. This beats them having a pile of boards no one wants and second guessing what they did and deciding to never do this again in the future. The idea I can upgrade my camera for roughly a quarter the cost of new is pretty cool. It would be nice to see this again in the future. I'm not in a position to shell out the bucks for a K-1 II off the shelf, but I can do the upgrade. I'll happily wait my turn.