My level of irritation is really high right now; I think the highest since I started with Pentax in 2008 (and believe me, there have been reasons for irritation before). Not gonna bash though. Not yet.
I submitted my request on September 24 and received an email, and the pertinent part looks like this:
Your request for service has been received. To avoid any delay please be sure you have checked the following items.
- Please wrap the receipt page around your product with an elastic band
- For units under a manufacturer's warranty, you MUST include a copy of the original proof of purchase receipt to validate your warranty claim
- Verify that all information supplied below is accurate and complete
- Only include accessories that pertain to the problem you are experiencing
Shipping Information:
U.S. Customers ship your repair to: PCVR, 7 Anngina Drive, Enfield, CT 06082
Canadian Customers: Please refer to page 2 of your receipt for shipping instructions.
Click Here for PDF Receipt.
So naturally, I sent in the camera. I did all those things on the list and somehow wasn't able to "avoid delay." There's absolutely nothing in this email about "hold onto your camera until we're ready," and unfortunately I hadn't checked this thread.
I've now been without it for a month and half, and I'm looking at ANOTHER month and a half, if not longer? Likely all the way through the US holiday season?
C'mon Precision and Ricoh, have at least a minimal level of respect for your customers.
Send us an email. Let us know what's going on. Since that order confirmation I -- like everyone else -- have received absolutely nothing.