Think I was sent a returned camera by Jessops

moonbucket1 · 05-17-2021, 04:45 AM

Ordered a K70 on Friday which arrived today.

Think its a return:
- No seal on the box
- manual and cd etc not under the first flap but plonked on top of the next layer
- slight tell-tale marks on the mount suggestive of a lens being attached
- fingerprints on the lcd screen
- no protective coating on lcd screen
- viewfinder diopter way out of focus
- shutter actuations 26 (I've taken 8 shots to test).

Wanted to double-check with anyone who has bought a K70 that I wasn't off base before I contact Jessops for a replacement.It should have a seal on the box (like the lens that came with it) and a protector on the lcd screen?

The camera seems to be operating OK but I can't say that it wasn't returned due to a fault or was even a demo unit.

**Kevin B123** · 05-17-2021, 05:05 AM

Finger prints on the LCD screen and the number of actuations suggest it is a returned unit. I don't expect the box to be sealed. It could be a shop demo model?

Kwong · 05-17-2021, 05:14 AM - **1 Like**

Originally posted by moonbucket1

Ordered a K70 on Friday which arrived today.

Think its a return:
- No seal on the box
- manual and cd etc not under the first flap but plonked on top of the next layer
- slight tell-tale marks on the mount suggestive of a lens being attached
- fingerprints on the lcd screen
- no protective coating on lcd screen
- viewfinder diopter way out of focus
- shutter actuations 26 (I've taken 8 shots to test).

Wanted to double-check with anyone who has bought a K70 that I wasn't off base before I contact Jessops for a replacement.It should have a seal on the box (like the lens that came with it) and a protector on the lcd screen?

The camera seems to be operating OK but I can't say that it wasn't returned due to a fault or was even a demo unit.

I've never remember any of my Pentax cameras coming with a seal on the box. However from your description it sounds like it was opened for demo with a customer. As such maybe request an open box demo discount if you are happy with it instead of a full return

kypfer · 05-17-2021, 06:00 AM

I no longer have my K-70 box, but neither my KP nor my K-3iii were in sealed boxes from Bristol Cameras, neither do I remember screen protection, but I may be wrong on that..
For less than a couple of dozen shots I'd have thought it was unlikely to have been a return, more likely an on-counter demo or even a salesman checking it worked before dispatching it. Rather clumsy not to have wiped the screen and re-packed it properly!
I'd have thought worth at least a complaint in writing, you might be able to scrounge a spare battery or SD card even if they don't offer cash discount. At least you'd have officially registered the fact, so, in the event of something else turning up, they can't say you didn't tell them at once

mlines · 05-17-2021, 06:40 AM

Take a JPG picture and upload it to this website, it will tell you the date of manufacture and the amount of usage.

Check Camera Shutter Count and Manufacture Date

Mine was a certified refurb of a display model and has a label inside the foldout screen

**DonV** · 05-17-2021, 06:58 AM

No box "seals" in the US- at least that I've seen.

moonbucket1 · 05-17-2021, 07:03 AM

Thanks for all the advice folks, very much appreciated.

This was the data from a test jpg:

Camera PENTAX K-70
Shutter Count 26
Manufacture Date 2021:01:25
Lens M-42 or No Lens

Camera looks pristine but it kinda nags at you a little incase it was a faulty return. A demo unit seems logical, if a bit cheeky of Jessops!

**DonV** · 05-17-2021, 08:05 AM

Originally posted by moonbucket1

Thanks for all the advice folks, very much appreciated.

This was the data from a test jpg:

Camera PENTAX K-70
Shutter Count 26
Manufacture Date 2021:01:25
Lens M-42 or No Lens

Camera looks pristine but it kinda nags at you a little incase it was a faulty return. A demo unit seems logical, if a bit cheeky of Jessops!

I would just ask them directly, call and follow up with email to document.
You will be doing the "management" a favor(favour

) ; if they don't know about problems they cannot fix them.

moonbucket1 · 05-17-2021, 08:19 AM - **1 Like**

I've emailed them and got a response of either a refund or exchange. Not sure if they don't routinely sell demo units and instead just sneakily repackage them, or whether they think I'm a chancer.

So, I've said in my reply unless they want to offer an open-box style incentive, if they will replace the body by delivery courier who can pick up the return at the same time as delivery. Even that level of trust might be beyond them, but we will see.

Cheers for all the help again, friendly forum this.

CarlJF · 05-17-2021, 09:26 AM

I don’t know about Jessops, but I know that for online orders some store will do a quick check and take note of the serial number. But they usually tell you about this.

zjacreman · 05-17-2021, 09:39 AM

I think it's normal for a camera to come with a >0 shutter count due to factory testing. 26 isn't crazy.

stevebrot · 05-17-2021, 11:46 AM

Originally posted by moonbucket1

Not sure if they don't routinely sell demo units and instead just sneakily repackage them, or whether they think I'm a chancer.

I have never heard anything disparaging about Jessops on this site, but if you feel those are valid suspicions, you may wish to not do business with them again.

Steve

kypfer · 05-17-2021, 01:36 PM

Originally posted by zjacreman

I think it's normal for a camera to come with a >0 shutter count due to factory testing. 26 isn't crazy.

My K-70, my KP and now my K-3iii all arrived with zero shutter count, from Bristol Cameras in the UK.
I'm quite sure that even if dealers and repair agents don't have access to the capability, the factory will be able to reset any counters to zero before shipping.

**DeepThrob** · 05-17-2021, 02:25 PM

Take the replacement, no reason not to.

**ramseybuckeye** · 05-17-2021, 03:32 PM

Originally posted by moonbucket1

Ordered a K70 on Friday which arrived today.

Think its a return:
- No seal on the box
- manual and cd etc not under the first flap but plonked on top of the next layer
- slight tell-tale marks on the mount suggestive of a lens being attached
- fingerprints on the lcd screen
- no protective coating on lcd screen
- viewfinder diopter way out of focus
- shutter actuations 26 (I've taken 8 shots to test).

I don't have a K-70, but other Pentax Cameras I have bought do not have sealed boxes, do not have protective coating on LCD screen, the manual and CD, etc, is above the flaps where the camera resides, the diopter can be anywhere. But they don't have marks on the mount or fingerprints. I don't remember if any had shutter actuations except the most recent which was 0. I see you already have resolution to the problem, but just wanted to add experience for others that may wonder.

05-17-2021, 04:45 AM	#1
moonbucket1 New Member Join Date: May 2021 Posts: 12	Think I was sent a returned camera by Jessops Ordered a K70 on Friday which arrived today. Think its a return: - No seal on the box - manual and cd etc not under the first flap but plonked on top of the next layer - slight tell-tale marks on the mount suggestive of a lens being attached - fingerprints on the lcd screen - no protective coating on lcd screen - viewfinder diopter way out of focus - shutter actuations 26 (I've taken 8 shots to test). Wanted to double-check with anyone who has bought a K70 that I wasn't off base before I contact Jessops for a replacement.It should have a seal on the box (like the lens that came with it) and a protector on the lcd screen? The camera seems to be operating OK but I can't say that it wasn't returned due to a fault or was even a demo unit.

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05-17-2021, 05:05 AM	#2
Kevin B123 Loyal Site Supporter Join Date: Jul 2016 Location: Hampshire Photos: Gallery \| Albums Posts: 3,175	Finger prints on the LCD screen and the number of actuations suggest it is a returned unit. I don't expect the box to be sealed. It could be a shop demo model?

05-17-2021, 05:14 AM - 1 Like	#3
Kwong Senior Member Join Date: Feb 2013 Location: Canada Photos: Albums Posts: 198	Originally posted by moonbucket1 Ordered a K70 on Friday which arrived today. Think its a return: - No seal on the box - manual and cd etc not under the first flap but plonked on top of the next layer - slight tell-tale marks on the mount suggestive of a lens being attached - fingerprints on the lcd screen - no protective coating on lcd screen - viewfinder diopter way out of focus - shutter actuations 26 (I've taken 8 shots to test). Wanted to double-check with anyone who has bought a K70 that I wasn't off base before I contact Jessops for a replacement.It should have a seal on the box (like the lens that came with it) and a protector on the lcd screen? The camera seems to be operating OK but I can't say that it wasn't returned due to a fault or was even a demo unit. I've never remember any of my Pentax cameras coming with a seal on the box. However from your description it sounds like it was opened for demo with a customer. As such maybe request an open box demo discount if you are happy with it instead of a full return

05-17-2021, 06:00 AM	#4
kypfer Pentaxian Join Date: Jan 2018 Location: Jersey C.I. Posts: 3,588	I no longer have my K-70 box, but neither my KP nor my K-3iii were in sealed boxes from Bristol Cameras, neither do I remember screen protection, but I may be wrong on that.. For less than a couple of dozen shots I'd have thought it was unlikely to have been a return, more likely an on-counter demo or even a salesman checking it worked before dispatching it. Rather clumsy not to have wiped the screen and re-packed it properly! I'd have thought worth at least a complaint in writing, you might be able to scrounge a spare battery or SD card even if they don't offer cash discount. At least you'd have officially registered the fact, so, in the event of something else turning up, they can't say you didn't tell them at once

05-17-2021, 06:40 AM	#5
mlines Forum Member Join Date: May 2018 Location: Berkshire Posts: 90	Take a JPG picture and upload it to this website, it will tell you the date of manufacture and the amount of usage. Check Camera Shutter Count and Manufacture Date Mine was a certified refurb of a display model and has a label inside the foldout screen

05-17-2021, 06:58 AM	#6
DonV Site Supporter Join Date: Jan 2017 Location: Near Charlotte NC Photos: Albums Posts: 693	No box "seals" in the US- at least that I've seen.

05-17-2021, 07:03 AM	#7
moonbucket1 New Member Join Date: May 2021 Posts: 12 Original Poster	Thanks for all the advice folks, very much appreciated. This was the data from a test jpg: Camera PENTAX K-70 Shutter Count 26 Manufacture Date 2021:01:25 Lens M-42 or No Lens Camera looks pristine but it kinda nags at you a little incase it was a faulty return. A demo unit seems logical, if a bit cheeky of Jessops!

05-17-2021, 08:05 AM	#8
DonV Site Supporter Join Date: Jan 2017 Location: Near Charlotte NC Photos: Albums Posts: 693	Originally posted by moonbucket1 Thanks for all the advice folks, very much appreciated. This was the data from a test jpg: Camera PENTAX K-70 Shutter Count 26 Manufacture Date 2021:01:25 Lens M-42 or No Lens Camera looks pristine but it kinda nags at you a little incase it was a faulty return. A demo unit seems logical, if a bit cheeky of Jessops! I would just ask them directly, call and follow up with email to document. You will be doing the "management" a favor(favour ) ; if they don't know about problems they cannot fix them.

05-17-2021, 08:19 AM - 1 Like	#9
moonbucket1 New Member Join Date: May 2021 Posts: 12 Original Poster	I've emailed them and got a response of either a refund or exchange. Not sure if they don't routinely sell demo units and instead just sneakily repackage them, or whether they think I'm a chancer. So, I've said in my reply unless they want to offer an open-box style incentive, if they will replace the body by delivery courier who can pick up the return at the same time as delivery. Even that level of trust might be beyond them, but we will see. Cheers for all the help again, friendly forum this.

05-17-2021, 09:26 AM	#10
CarlJF Veteran Member Join Date: Sep 2014 Location: Quebec City Posts: 1,185	I don’t know about Jessops, but I know that for online orders some store will do a quick check and take note of the serial number. But they usually tell you about this.

05-17-2021, 09:39 AM	#11
zjacreman Senior Member Join Date: Sep 2017 Location: Bogota Photos: Albums Posts: 120	I think it's normal for a camera to come with a >0 shutter count due to factory testing. 26 isn't crazy.

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05-17-2021, 11:46 AM	#12
stevebrot Otis Memorial Pentaxian Join Date: Mar 2007 Location: Vancouver (USA) Photos: Gallery \| Albums Posts: 42,007	Originally posted by moonbucket1 Not sure if they don't routinely sell demo units and instead just sneakily repackage them, or whether they think I'm a chancer. I have never heard anything disparaging about Jessops on this site, but if you feel those are valid suspicions, you may wish to not do business with them again. Steve

05-17-2021, 01:36 PM	#13
kypfer Pentaxian Join Date: Jan 2018 Location: Jersey C.I. Posts: 3,588	Originally posted by zjacreman I think it's normal for a camera to come with a >0 shutter count due to factory testing. 26 isn't crazy. My K-70, my KP and now my K-3iii all arrived with zero shutter count, from Bristol Cameras in the UK. I'm quite sure that even if dealers and repair agents don't have access to the capability, the factory will be able to reset any counters to zero before shipping.

05-17-2021, 02:25 PM	#14
DeepThrob Site Supporter Join Date: Nov 2012 Location: Taos, New Mexico Posts: 295	Take the replacement, no reason not to.

05-17-2021, 03:32 PM	#15
ramseybuckeye Site Supporter Join Date: Apr 2009 Location: Hampstead, NC Photos: Gallery Posts: 17,288	Originally posted by moonbucket1 Ordered a K70 on Friday which arrived today. Think its a return: - No seal on the box - manual and cd etc not under the first flap but plonked on top of the next layer - slight tell-tale marks on the mount suggestive of a lens being attached - fingerprints on the lcd screen - no protective coating on lcd screen - viewfinder diopter way out of focus - shutter actuations 26 (I've taken 8 shots to test). I don't have a K-70, but other Pentax Cameras I have bought do not have sealed boxes, do not have protective coating on LCD screen, the manual and CD, etc, is above the flaps where the camera resides, the diopter can be anywhere. But they don't have marks on the mount or fingerprints. I don't remember if any had shutter actuations except the most recent which was 0. I see you already have resolution to the problem, but just wanted to add experience for others that may wonder.