[MarkR]

Hello,
My son has a K70 that is just under 2 years old. Recently, the LCD display screen has stopped working. Initially, he suspected problems with the shutter release button, but that appears to be functioning. I have had the camera examined by a repair technician (who appears to specialise in mechanical rather than electronic cameras), and he concluded that the LCD screen had failed rather than it being a simple connection problem. He also suggested that the cost of replacement would not be worthwhile. The viewfinder display still works and the camera can still take pictures, but full use of the menu requires the screen. We take mostly wildlife photographs.
However, what I cannot understand is that the screen does come on when the camera is switched to the video mode: surely this would not operate if there was total screen failure?
Any advice would be gratefully received.
regards,
Mark

[Not a Number]

The warranty in Europe is usually two years. Check to see if it is still covered under warranty with Ricoh.

After Sales and Warranty

[MarkR]

The warranty in Europe is usually two years. Check to see if it is still covered under warranty with Ricoh.

After Sales and Warranty

I'm afraid the warrenty appears to be one year.

[JohnX]

You have tried cycling through the display options?

[Papa_Joe]

Does the sreen switch on, when you press the "info" or the "menu" button?

[AfterPentax Mark II]

I'm afraid the warrenty appears to be one year.

Hello MarkR, NotaNumber has the right end of the stick - I know that Ricoh states that in the warranty paper, but it also says that local rules apply. These are the European warranty rules and as Ireland is part of this union, the seller must give you a two year warranty, See this: Consumer guarantees, warranties, claims and returns - Your Europe So maybe you can get it repaired under legal warranty. Even after the two years you have some kind of warranty if you could have expected that the camera could be used for say three years, than within that period of expectations you can claim repair under warranty from the seller. Hope this helps!

[kypfer]

To try to help isolate exactly what is or isn't working, when in Movie mode and you've got an image on the screen, what happens to the display when the Info or Menu buttons are pressed? If nothing, this would indicate some faulty buttons, which would confirm the issues mentioned, but if the buttons do work, there's something "weird" going on when in Stills mode!!
Also worth checking … when in Stills mode, is there an image showing on the screen when the LiveView button is pressed? Again, if this image shows, what (if anything) happens when the Info or Menu buttons are pressed?

[MarkR]

To try to help isolate exactly what is or isn't working, when in Movie mode and you've got an image on the screen, what happens to the display when the Info or Menu buttons are pressed? If nothing, this would indicate some faulty buttons, which would confirm the issues mentioned, but if the buttons do work, there's something "weird" going on when in Stills mode!!
Also worth checking … when in Stills mode, is there an image showing on the screen when the LiveView button is pressed? Again, if this image shows, what (if anything) happens when the Info or Menu buttons are pressed?

Thanks all; I will check on this when I get the camera back from the repair gentleman. To the best of my knowledge the screen does not operate at all when set on 'stills'.

[peggers]

Yes, there is also such a thing as a goodwill repair, where Pentax may offer to repair the camera free of charge even though it is outside the warranty period. May be worth a try if all else fails.

[MarkR]

Thanks for all the suggestions. I am still confused as to why the screen comes on when in video mode, which would tend to indicate that the problem is not a total LCD failure.

[kypfer]

Thanks for all the suggestions. I am still confused as to why the screen comes on when in video mode, which would tend to indicate that the problem is not a total LCD failure.

It's obviously not "total LCD failure", but if LiveView doesn't work in stills mode this might indicate some buttons are not working.
When in Movie Mode, can you access the menus? If so, you could try performing a system reset in the "Spanner 5" menu. If the menus are unavailable in movie mode, this might suggest button failure, for some reason.

[photogem]

Hello,
My son has a K70 that is just under 2 years old. Recently, the LCD display screen has stopped working. Initially, he suspected problems with the shutter release button, but that appears to be functioning. I have had the camera examined by a repair technician (who appears to specialise in mechanical rather than electronic cameras), and he concluded that the LCD screen had failed rather than it being a simple connection problem. He also suggested that the cost of replacement would not be worthwhile. The viewfinder display still works and the camera can still take pictures, but full use of the menu requires the screen. We take mostly wildlife photographs.
However, what I cannot understand is that the screen does come on when the camera is switched to the video mode: surely this would not operate if there was total screen failure?

I think it is just that the display was accidently switched off!
It has to come on in video-mode because of the nature of video, similar to LiveView

Read this:
Turning off the K-50/K-30 LCD display. - PentaxForums.com

If the display would be faulty, it wouldn't come on in video-mode.

One recommendation is to leave the camera with battery out for 24h and then switch on again.
Could be that this will "reset it".


Otherwise:
A reset but with PK-Tether or PK-Triggercord
pkTriggerCord
can help, as well, if you don't manage with the 24h method.

Warranty: In the EU, so Ireland as well, you have always by law 2 years of warranty:
Warranty and guarantee: what are the differences?
FAQs - Guarantees and returns - Your Europe

Even if Ricoh in Ireland or UK would just give 1 year warranty, it is 2 years!


You can take a laywer for that and you'l get the laywer paid!

[MarkR]

I think it is just that the display was accidently switched off!
It has to come on in video-mode because of the nature of video, similar to LiveView

Read this:
Turning off the K-50/K-30 LCD display. - PentaxForums.com

If the display would be faulty, it wouldn't come on in video-mode.

One recommendation is to leave the camera with battery out for 24h and then switch on again.
Could be that this will "reset it".


Otherwise:
A reset but with PK-Tether or PK-Triggercord
pkTriggerCord
can help, as well, if you don't manage with the 24h method.

Warranty: In the EU, so Ireland as well, you have always by law 2 years of warranty:
Warranty and guarantee: what are the differences?
FAQs - Guarantees and returns - Your Europe

Even if Ricoh in Ireland or UK would just give 1 year warranty, it is 2 years!


You can take a laywer for that and you'l get the laywer paid!

I presume you mean that the warranty is with the SELLER, not with Pentax/Ricoh?

[photogem]

Doesn't matter! Ricoh within the EU by law MUST give 2 yrs warranty as well.
But now since Brexit you have that problem of customs/VAT etc.

There is a lot of mess when shipping from the EU to UK and UK to EU.

[MarkR]

Doesn't matter! Ricoh within the EU by law MUST give 2 yrs warranty as well.
But now since Brexit you have that problem of customs/VAT etc.

There is a lot of mess when shipping from the EU to UK and UK to EU.

Ricoh UK have informed me, via the authorised repair agent, that they DO NOT provide a warranty on their products that are sold on ebay (even if the item is new and is sold by a recognised seller).
Does that sound right?
Mark