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12-01-2016, 06:00 PM - 11 Likes   #1
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Getting official Pentax support

Please post in the troubleshooting forum for help with your camera/lens

FEEDBACK, CONCERNS, and PRODUCT FEATURE SUGGESTIONS directed to Ricoh Imaging (not the forum community) can be posted in the product suggestions and feedback forum

Or, to obtain official support (US), visit the Ricoh Imaging support chat or call 1-800-224-6767 (8am-8pm EST Monday thru Friday).

Update as of 1/7/2017: Direct official support on the forum proved to be considerably more taxing than originally expected, so the previous official support section has been closed per Ricoh's request. Community forum support is of course still available, and official support can be reached by phone or chat. In addition, you can leave any feedback/suggestions in a thread in this forum and they will be e-mailed to Ricoh.

-------------------------

Ricoh Imaging Americas has recently taken customer service operations into its own hands as part of an ongoing effort to improve service quality. In light of this, Pentax/Ricoh customer service representatives have generously offered to monitor this forum for customer questions.

This forum allows you to ask questions and have a one-on-one conversation with a US Ricoh Imaging customer service representative regarding Pentax and Ricoh cameras, lenses, and accessories. Appropriate topics for this section include:
  • Questions about warranty / repairs at authorized service centers
  • Questions about accessories and compatibility
  • Questions about authorized dealers
  • Basic questions about product functionality
  • Basic troubleshooting issues
Click here to post a question for a Ricoh Imaging Representative now

Other members can view your questions in this forum, but only you and Ricoh Imaging representatives or forum staff can post replies.



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Last edited by Adam; 01-07-2017 at 10:41 PM. Reason: new info
12-05-2016, 03:53 PM - 3 Likes   #2
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Thank you Adam for making this possible.
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