Forgot Password
Pentax Camera Forums Home

Closed Thread
Show Printable Version Search this Thread
12-01-2016, 06:00 PM - 11 Likes   #1
Site Webmaster
Adam's Avatar

Join Date: Sep 2006
Location: Arizona
Photos: Gallery | Albums
Posts: 48,004
Getting official Pentax support

Please post in the troubleshooting forum for help with your camera/lens

FEEDBACK, CONCERNS, and PRODUCT FEATURE SUGGESTIONS directed to Ricoh Imaging (not the forum community) can be posted in the product suggestions and feedback forum

Or, to obtain official support (US), visit the Ricoh Imaging support chat or call 1-800-224-6767 (8am-8pm EST Monday thru Friday).

Update as of 1/7/2017: Direct official support on the forum proved to be considerably more taxing than originally expected, so the previous official support section has been closed per Ricoh's request. Community forum support is of course still available, and official support can be reached by phone or chat. In addition, you can leave any feedback/suggestions in a thread in this forum and they will be e-mailed to Ricoh.


Ricoh Imaging Americas has recently taken customer service operations into its own hands as part of an ongoing effort to improve service quality. In light of this, Pentax/Ricoh customer service representatives have generously offered to monitor this forum for customer questions.

This forum allows you to ask questions and have a one-on-one conversation with a US Ricoh Imaging customer service representative regarding Pentax and Ricoh cameras, lenses, and accessories. Appropriate topics for this section include:
  • Questions about warranty / repairs at authorized service centers
  • Questions about accessories and compatibility
  • Questions about authorized dealers
  • Basic questions about product functionality
  • Basic troubleshooting issues
Click here to post a question for a Ricoh Imaging Representative now

Other members can view your questions in this forum, but only you and Ricoh Imaging representatives or forum staff can post replies.

Adam Webmaster (Site Usage Guide | Site Help | My Photography) server and development costs are user-supported. You can help cover these costs by donating. Or, buy your photo gear from our affiliates, Adorama, B&H Photo, or Topaz Labs, and get FREE Marketplace access - click here to see how! Trusted Pentax retailers:

Last edited by Adam; 01-07-2017 at 10:41 PM. Reason: new info
12-05-2016, 03:53 PM - 3 Likes   #2
Ricoh Imaging Representative
Site Supporter

Join Date: Aug 2016
Photos: Gallery
Posts: 73
Thank you Adam for making this possible.
Closed Thread

  • Submit Thread to Facebook Facebook
  • Submit Thread to Twitter Twitter
  • Submit Thread to Digg Digg
Tags - Make this thread easier to find by adding keywords to it!
accessories, customer, customer service, forum, pentax support, post, questions, representatives, ricoh, ricoh imaging, service, support
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Get Official Pentax Support on PentaxForums PF Staff Homepage & Official Pentax News 15 12-09-2016 03:12 PM
Pentax K-1 Official Manual Tjompen1968 Pentax K-1 15 04-16-2016 12:00 PM
Pentax Full Frame Official Teaser PF Staff Homepage & Official Pentax News 5 09-18-2015 07:35 AM
Any official Pentax tethering support rumors? gorski Pentax DSLR Discussion 3 01-03-2012 07:30 AM
Official samples & official web sites nosnoop Pentax News and Rumors 29 01-25-2008 06:12 AM

All times are GMT -7. The time now is 05:01 PM. | See also:, part of our network of photo forums!
  • Red (Default)
  • Green
  • Gray
  • Dark
  • Dark Yellow
  • Dark Blue
  • Old Red
  • Old Green
  • Old Gray
  • Dial-Up Style
Hello! It's great to see you back on the forum! Have you considered joining the community?
Creating a FREE ACCOUNT takes under a minute, removes ads, and lets you post! [Dismiss]