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04-29-2019, 11:41 PM   #1
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ERROR Ricoh Theta software freezing up + not converting

Hi, I have Ricoh Theta 3.9.1 software and am using a MacBook Pro with OS 10.12.6. I am converting 4K mp4 files from a Ricoh Theta V camera and the software freezes up and does not convert some of the clips. The clips are all around 200 MB in size. Any suggestions what to do?
Paul


Last edited by pdonah1; 04-30-2019 at 12:23 AM.
04-30-2019, 01:05 AM   #2
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Same issue as here?
Clips freezing when converting in Ricoh Theta software - PentaxForums.com

This is a issue which appears to be specific to certain versions of macOS. You could try the self-signing fix here:
RICOH THETA Movie Converter Mac just Crashes - THETA Media - THETA 360 Developer

Or, if you have access to a different computer, that would be worth trying. If that's not possible, you could always get a windows 10 (trial) VM on your mac, install the software inside the VM, and run the conversion.

Adam
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04-30-2019, 04:16 AM   #3
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QuoteOriginally posted by Adam Quote
Same issue as here?
Clips freezing when converting in Ricoh Theta software - PentaxForums.com

This is a issue which appears to be specific to certain versions of macOS. You could try the self-signing fix here:
RICOH THETA Movie Converter Mac just Crashes - THETA Media - THETA 360 Developer

Or, if you have access to a different computer, that would be worth trying. If that's not possible, you could always get a windows 10 (trial) VM on your mac, install the software inside the VM, and run the conversion.
Hi, I will use a Windows computer first to see if they convert ok, then will try the self signing command.
Paul
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