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12-11-2021, 07:24 AM - 2 Likes   #31
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@Adam I wonder why Ricoh has never setup a formal monitoring of this site. This site provides a fantastic wealth of customer intelligence and opportunities for fixing customer issues.

12-11-2021, 12:55 PM   #32
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QuoteOriginally posted by leonine Quote
Ricoh Canada isn't responding to my emails. Sent two already through their website.
You should give them a call. I don't see why they wouldn't service the camera under warranty, as long as it can be brought back to Canada.

There used to be a policy where you could also get it serviced in a different country for a nominal fee as long as the original warranty is valid, so this may also apply in your case and could make the process easier.

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12-15-2021, 08:21 PM   #33
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Good morning everyone.

Finally, Ricoh has replied saying that the warranty repairs will be undertaken, but only in Canada. So I will send the camera through a friend going to Canada in January 2022.

I really appreciate your kind offer to help and the efforts you have taken in this regard.

Best regards and have a nice day.
12-16-2021, 04:35 AM   #34
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QuoteOriginally posted by leonine Quote
Good morning everyone.

Finally, Ricoh has replied saying that the warranty repairs will be undertaken, but only in Canada. So I will send the camera through a friend going to Canada in January 2022.

I really appreciate your kind offer to help and the efforts you have taken in this regard.

Best regards and have a nice day.

Very good news, I'm glad they managed to replace it. I hope you will never experience the same with your future purchases.

12-16-2021, 10:04 AM   #35
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QuoteOriginally posted by leonine Quote
Good morning everyone.

Finally, Ricoh has replied saying that the warranty repairs will be undertaken, but only in Canada. So I will send the camera through a friend going to Canada in January 2022.

I really appreciate your kind offer to help and the efforts you have taken in this regard.

Best regards and have a nice day.
Wonderful news! Now, unfortunately, the long wait.
01-08-2022, 06:59 AM   #36
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Yes... Teaches you to be patient
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